Could be good but absence of decent support make it mostly a risk

We have implemented Zoho books six months ago. While I really like the solution as a hybrid between a business dashboard and an accounting and billing solution, the main issue supports. The level of support is near to none. People answering the support email are repeating apologies forever, asking the same questions in the loop, and bringing no answer to resolve issues other than copy-paste the help that is available online. The bank account fetch capacity, which is of great use suddenly stopped working with my bank and the PB is unresolved for months now. Pb is that billing and collection solutions, you sort of count on these to run the business... well Zoho, just can count on it.