Getting in to Zoho One
April 29, 2025

Getting in to Zoho One

Geoffrey Schaller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho One

We only use Zoho One for Zoho Sites - the sebsite builder. And for now, only the static website (not eCommerce). The reason is that whilst it is not the most sophisticated of site builders it is relatively easy to learn and use and is price-competitive. It has forms for surveys, log-on security if required and integrates with social media well. We recently added Zoho Desk and so soon will start to use the Groups and user management features. Together, we plan to use all htree tools to manage websites and help desks, along with Knowledgebase capabilities. Hence, this is an evolving experience with Zoho One.

Pros

  • Integration with Microsoft 365 apps
  • Social media integration
  • Collaboration between the apps we use (Desk and Sites)

Cons

  • In my experience, the website builder confuses the concepts of columns and rows with layout options difficult to change once a template is chosen.
  • International - we made the mistake of setting up our Desk in Australia where SSL and modern OAuth with mail integration is not possible. We needed to migrate to a US subscription to get these features. Why?
  • In my opinion, Forms are still a little bit tacky - in structure and reporting. We usually go back to M365.
  • Most Zoho One apps are well priced so it is cost-effective
  • Help and support is provided very rapidly. This enhances the useability of each of the products. Sales reps keep on our backs constantly.
  • The ability to add contributing editors to app is great. This helps control overall subscription costs.
This is largely the limitation suffered by all web-based tools. They are at all times a compromise based on the browser involved. I think desk top apps are always superior to web-based apps but aren't always readily avialable.

Do you think Zoho One delivers good value for the price?

Yes

Are you happy with Zoho One's feature set?

Yes

Did Zoho One live up to sales and marketing promises?

Yes

Did implementation of Zoho One go as expected?

No

Would you buy Zoho One again?

Yes

Keep in mind that our use is restricted to Desk, Sites, Forms and user management. But for these apps, it is a very cost-effective way to set up professional help desks and websites. Success in these apps encrouages us to start reviewing other Zoho apps.

Zoho One Feature Ratings

Not Rated
Accounts payable
Not Rated
Accounts receivable
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
Not Rated
Not Rated
Billing Management
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Award Lifecycle Management
Not Rated
Project Financial Management ()
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

Comments

More Reviews of Zoho One

  1. Home
  2. Enterprise Resource Planning (ERP) Systems
  3. Zoho One Reviews
  4. User Review of Zoho One