Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.

What are Zoho One's top competitors?

Odoo , Microsoft Dynamics 365 , and Sage Intacct are common alternatives for Zoho One.

The most common users of Zoho One are from Small Businesses (1-50 employees).

Zoho One Usability, Reviews & Ratings 2024

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

April 19, 2022

Zoho One is a Great Up and Coming answer to an all inclusive Business suite!

Alex Campo

Customer Care Manager

Synergy Resources (Computer Software, 51-200 employees)

Score 10 out of 10

Vetted Review

Reseller Incentivized

Use Cases and Deployment Scope

We implemented Zoho One to stop disparate systems and move to a more unified platform. CRM is used by our organization for pipeline and customer relationship management, as well as the storage of pertinent customer information. Zoho Desk is being used as our request management system for customers. Zoho Projects is being utilized to manage our customer engagements and internal projects. Zoho Sign and Survey are being used as additional tools to facilitate our customer experience. and Zoho Cliq is our internal messaging collaboration tool

Pros and Cons

Provides a more integrated suite to communicate internally
The Analytics tool has helped to bring together data across Zoho and external platforms

The integration is loose and needs to be more stable and a true integration
Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update
Unified User Interface and back end functionality/configuration across applications

Likelihood to Recommend

As a customer-first culture, CRM as a central piece to all other applications helps to bring together a full view of what is happening with a particular account but it could continue to improve to a more stable integration with the other apps. For an organization that requires a number of customer-facing activities (Sales, Service, Project Management, Internal, External Communication) the suite works well to bring that all together. A major issue with the suite though is its lack of strong integration with the Microsoft office suite. Microsoft applications are a widely used and not going anywhere suite as well, and the lack of integration to use apps like Word, Excel, and Powerpoint, to instead convert to less-developed Zoho replacements is an issue.

Zoho One Feature Ratings

General Ledger and Configurable Accounting (7)

N/A

Accounts payable: N/A
N/A
Accounts receivable: N/A
N/A
Global Financial Support: N/A
N/A
Primary and Secondary Ledgers: N/A
N/A
Journals and Reconciliations: N/A
N/A
Configurable Accounting: N/A
N/A
Standardized Processes: N/A
N/A

Subledger and Financial Process (5)

N/A

Billing Management: N/A
N/A
Cash and Asset Management: N/A
N/A
Travel & Expense Management: N/A
N/A
Budgetary Control & Encumbrance Accounting: N/A
N/A
Period Close: N/A
N/A

Inventory Management (3)

N/A

Inventory tracking: N/A
N/A
Automatic reordering: N/A
N/A
Location management: N/A
N/A

Order Management (5)

N/A

Pricing: N/A
N/A
Order entry: N/A
N/A
Credit card processing: N/A
N/A
Cost of goods sold: N/A
N/A
Order Orchestration: N/A
N/A

Payroll Management (3)

N/A

Pay calculation: N/A
N/A
Benefit plan administration: N/A
N/A
Direct deposit files: N/A
N/A

Reporting & Analytics (3)

90%

9.0

Dashboards: 90%
9.0
Standard reports: 90%
9.0
Custom reports: 90%
9.0

Customization (2)

75%

7.5

API for custom integration: 90%
9.0
Plug-ins: 60%
6.0

Security (2)

75%

7.5

Role-based user permissions: 90%
9.0
Single sign-on capability: 60%
6.0

Grants Management (1)

N/A

Award Lifecycle Management: N/A
N/A

Project Financial Management (6)

N/A

Budgeting and Forecasting: N/A
N/A
Project Costing: N/A
N/A
Cost Capture: N/A
N/A
Capital Project Management: N/A
N/A
Customer Contract Compliance: N/A
N/A
Project Revenue Recognition: N/A
N/A

Project Execution Management (4)

N/A

Project Planning and Scheduling: N/A
N/A
Task Insight for Project Managers: N/A
N/A
Project Mobile Functionality: N/A
N/A
Definable Resource Pools: N/A
N/A

Procurement (5)

N/A

Bids Analyzed and Compared: N/A
N/A
Contract Authoring: N/A
N/A
Contract Repository: N/A
N/A
Requisitions-to-Purchase Orders Integrated: N/A
N/A
Supplier Management: N/A
N/A

Risk Management (5)

N/A

Risk Repository: N/A
N/A
Control Management: N/A
N/A
Control Efficiency Assessments: N/A
N/A
Issue Detection: N/A
N/A
Remediation and Certification: N/A
N/A

Logistics (5)

N/A

Transportation Planning and Optimization: N/A
N/A
Transportation Execution Management: N/A
N/A
Trade and Customs Management: N/A
N/A
Fulfillment Management: N/A
N/A
Warehouse Workforce Management: N/A
N/A

Manufacturing (5)

N/A

Production Process Design: N/A
N/A
Production Management: N/A
N/A
Configuration Management: N/A
N/A
Work Execution: N/A
N/A
Manufacturing Costs: N/A
N/A

Supply Chain (3)

N/A

Forecasting: N/A
N/A
Inventory Planning: N/A
N/A
Performance Monitoring: N/A
N/A

Product Lifecycle Management (2)

N/A

Proposal Management: N/A
N/A
Product Master Data Management: N/A
N/A

Return on Investment

Improved communication and responsiveness to external customers
Improved centralized reporting and KPI tracking

Usability

While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently

Support Rating

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

All Employee Pricing

$444

Flexible User Pricing

$1080

ZOHO ONE for Startups| Primary Partner of Startups Club at Demo Day 2018

Zoho One Overview 2022

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