Zoom Contact Center
March 28, 2024
Zoom Contact Center
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Contact Center
Zoom Contact Center is used as the main phone system for the company, it provides all the needed features to provide a satisfactory service to all customers
- Analytics
- Logs
- Functionality
- Reliability
- Variables in flows
- Be able to improve routing and flows of calls
Zoom has all the features Jive lack at the moment, example:
Routing skills, better analytics and logs, being able to add conditions to the routing flows.
Routing skills, better analytics and logs, being able to add conditions to the routing flows.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes