Zoom Workplace transformed our business!
June 03, 2024

Zoom Workplace transformed our business!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

Before Zoom Workplace we were making calls the hard way and taking up more of our time contacting customers than we do now that we're using Zoom Workplace. It maximizes our time and our outcome of customer leads and satisfaction by allowing us to work smarter, not harder. We are still looking at using more of what Zoom Workplace can offer us as we are hooked. Our company will never be the same and we couldn't be happier!

Pros

  • Maximizes your time spent on a task
  • Elevates internal communication
  • Improves customer satisifcation

Cons

  • I'd like to see more integration capabilities with a CRM
  • Maximized Revenue by getting a higher speed to lead

Do you think Zoom Contact Center delivers good value for the price?

Yes

Are you happy with Zoom Contact Center's feature set?

Yes

Did Zoom Contact Center live up to sales and marketing promises?

Yes

Did implementation of Zoom Contact Center go as expected?

Yes

Would you buy Zoom Contact Center again?

Yes

Zoom Workplace has transformed my position as a Customer Care Manager and has allowed me to contact my customers daily at a high speed while still being organized enough that I'm not losing track of things.

Comments

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