Interactive Voice Response (IVR) Systems
Interactive Voice Response (IVR) Systems Overview
Top Rated Interactive Voice Response (IVR) Products
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
Interactive Voice Response (IVR) Products
(1-25 of 26) Sorted by Most Reviews
The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR)…
Key Features
- Warm transfer (482)88%8.8
- Inbound call routing (466)87%8.7
- Agent dashboard (509)86%8.6
Top Pros and Cons
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can…
Key Features
- Agent dashboard (45)97%9.7
- Outbound response (41)96%9.6
- Validate callers (40)95%9.5
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.
Key Features
- Validate callers (11)82%8.2
- Agent dashboard (11)82%8.2
- Quality management (20)75%7.5
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing…
Key Features
- Call recording (22)90%9.0
- Answering rules (23)82%8.2
- Call reports (19)79%7.9
Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform…
Key Features
- Agent dashboard (18)99%9.9
- Validate callers (18)98%9.8
- Warm transfer (19)97%9.7
JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps, or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support,…
Key Features
- Multi-level Interactive Voice Response (IVR) (6)84%8.4
- Answering rules (6)78%7.8
- Call reports (6)74%7.4
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture…
Key Features
- Call park (5)75%7.5
- Answering rules (5)72%7.2
- Call recording (5)62%6.2
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics,…
Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets…
Zappix’s cloud-based Mobile On-Demand Visual IVR Solution supports the customer care experience to improve customer satisfaction, increase self service rates, reduce costs, and improve agent collaboration. Zappix's Visual IVR improves the customer experience by providing a visual…
Talkpush automates the repetitive parts of sourcing, screening and hiring talent, using various technologies such as chatbots, artificial intelligence, automated workflows, robotic process automation and optical character recognition to remove manual work. Talkpush talks with candidates…
net2phone's cloud & omnichannel CCaaS solution, uContact (based on the former Integra product which net2phone acquired in March of 2022), helps contact centers to manage all voice and digital interactions, across all channels, from the same screen. It helps to streamline agents' work…
AlphaChat is a Conversational AI platform that aims to make customer service more efficient and customers happy. Users can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The vendor's value…
The Wavenet Spark IP Media Server is a unified media platform with Advanced IVR (Interactive Voice Recognition) and media deployment capabilities. Wavenet's Spark platform includes a suite of tools that enables CSPs and mobile operators to better their customer service. Services…
TeleCMI provides business voice solutions for sales. The cloud-based telephony communication platform is designed for companies and aims to increase sales' productivity and streamline operations. Their products are tailored to provide business phone systems for startups, SMEs, and…
NGNCloudComm is an omnichannel contact center software that offers a single system designed to include all the features, capabilities, and possibilities of an interwoven solution. It can natively handle inbound calls, outbound calls, email, text messaging, chat, social media communication,…
ARIA Contact Center is a solution to help automate customer service transactions via telephony. It enables centralization for any organization through the technology-aided contact center. ARIA uses IVR system to identify and segmentize callers resulting in customized services according…
LumenVox CPA leverages LumenVox's speech recognition and tone-detection technology to distinguish machines from live humans and business from residence, empowering auto-dialers with precision in call-to-agent routing or message delivery. Meet Regulatory Compliance Standards: Call…
Mosaicx is an IVR with intelligent virtual agents that lets them understand natural language (NLU) used by customers, that helps them to do more and provide a more enjoyable experience.
MyOperator headquartered in Noida envisions a world where each business recognises the need to optimize their customer's on-call experience and create exponential growth curves. Their eponymous product is based on the technology of cloud telephony which helps businesses and their…
AVOXI is a cloud communications platform specializing in contact center and virtual number solutions, aiming to simplify how companies communicate with their customers. AVOXI provides an integrated communications experience.
Tata Communications DIGO is an in-network cloud communication platform that optimises the customer experience through a real-time, omnichannel framework. The solution offers omnichannel Voice, SMS, OTT, and web, and includes functionality for smart IVR, click to call, number verification,…
Learn More About Interactive Voice Response (IVR) Systems
What are Interactive Voice Response Systems?
Interactive Voice Response (IVR) Systems are customizable, automated systems to manage inbound and outbound calls. IVR Systems can be programmed to route customer calls, record and play audio messages, manage on-hold calls, recognize phone key input to process payments, and perform other call assistance tasks. IVR Systems can integrate with cloud phone systems, VoIP Providers, and traditional phone systems.
IVR Systems can automate the process of connecting callers with the services they need, making them efficient and cost-effective ways to manage large call volumes. Most IVR Systems also come with integrated reporting and analytics systems, as well as survey creation and distribution tools. As a result, they grant visibility into productivity, efficiency, and customer satisfaction. Finally, the largest IVR System advantage is that it allows callers to resolve some issues entirely through self-service, which cuts down on the number of calls agents will need to manage.
IVR Systems have similar uses as Contact Center Software and Help Desk Software, namely that products in each category are used to connect callers with specialists or departments. IVR Systems are different from those because they automate the call routing process and provide self-service options to customers. IVR Systems can then be used alongside contact center and help desk solutions to help reduce the workload for agents.
Interactive Voice Response Systems Features
The most common Interactive Voice Response Systems features are:
- Programmable auto-attendants
- Automated phone menus
- Predictive dialers
- AI, machine learning, and Natural Language integration
- VoIP integration
- Virtual number generation
- Multiple IVR menu deployment
- Multiple contact center supports
- Visual menu editors
- CRM integrations
- Customer data retrieval
- Phone key input recognition
- Omnichannel communication support
- Call logging
- Analytics and reporting features
- Automated speech recognition
- Text-to-speech features
- Customizable rulesets
- Script and menu templates
- Voice recording and automated playback
- Payment processing
- Customer and service-oriented call separation
- On-premises, web, or cloud deployment
Interactive Voice Response Systems Comparison
When choosing the best Interactive Voice Response Systems for you, consider the following:
Hardware integrations. If your agents use headsets, physical phones, or other hardware, you’ll want to make sure that the IVR System you choose can integrate with those assets. On the other hand, if you are considering incorporating hardware into your workflow, some vendors offer peripherals as part of their IVR System package.
Inbound vs. outbound IVR. Most IVR System buyers use the product to manage inbound calls, such as those coming from customers or external partners looking for services. However, some businesses need IVR Systems with outbound features, especially those that can deliver surveys, reminders, or alerts. Most products have some combination of inbound or outbound features, but some are more expensive based on the range of features offered, so it may be economical to consider whether you need these features as part of your package.
Multiple language support. IVR Systems have ways for customers and businesses to automate communication, but if you have a very large and diverse client base, you’ll want to make sure that the IVR System can support multiple languages. This may include automated or recorded messages in any language, as well as speech recognition services and Natural Conversation AI that can account for multiple languages or accents.
Visual IVR. Another way to be sure you can effectively communicate with your callers is to use a visual IVR component. Visual IVRs can be accessed from the web or mobile devices, allowing users to navigate menus and services using interactive, visual presentations. This is especially helpful for businesses striving to provide accessibility accommodations. If the product itself doesn’t offer visual IVR components, consult with the vendor to see if an API solution can be integrated.
Standalone vs. integrated IVR. Some IVR Systems are sold as standalone products, while others are sold as part of a broader software or service package. Most notably, IVR may be included as a component of VoIP, call center, or help desk suites. If you have an established workflow and are looking to integrate an IVR System with your existing services, a standalone IVR will be easier to implement. Conversely, if you are incorporating a completely new suite of service software, an existing package with included IVR capabilities will most likely be better for you.
Pricing Information
Interactive Voice Response Systems pricing tiers vary based on features offered and number of users supported. The lowest pricing tiers range between $20 and $75 per user per month. Vendors can be contacted for custom pricing plans and free trials.