Zoom Workplace Reivew
January 02, 2025

Zoom Workplace Reivew

Myranda Reasoner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Whiteboard
  • Zoom Meetings & Chat
  • Zoom Scheduler
  • Zoom Docs

Overall Satisfaction with Zoom Workplace

Zoom Workplace is used for our phones, contact center, and chat. Zoom Workplace is used for all of these as they collectively get used easily together. We also use Zoom Workplace for our chat bot on our website. This flow has been revamped a few times to better use AI and make it easier for our customers to reach us through multiple channels.

Pros

  • Update notices
  • Reporitng
  • Easy Layout
  • Integrates well

Cons

  • Create own workgroups
  • Better integrations with phone and contact center
  • share screen with ability to remote in
  • Cost savings
  • Chat bot for member use
  • Contact Center flows

Do you think Zoom Contact Center delivers good value for the price?

Yes

Are you happy with Zoom Contact Center's feature set?

No

Did Zoom Contact Center live up to sales and marketing promises?

Yes

Did implementation of Zoom Contact Center go as expected?

Yes

Would you buy Zoom Contact Center again?

Yes

Zoom Workplace is used by everyone in the organization. This has been a good fit for our organization due to the ease of use and tools that are easy to navigate. Before Zoom Workplace we used multiple accessories for communication and after Zoom Workplace we use one channel and that works for everyone to reach each other.

Comments

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