Review of Zoom Workplace
January 02, 2025

Review of Zoom Workplace

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Whiteboard
  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace as the phone system and for contact center for the customer service team. Mainly the contact center gives us the ability to see the interactions and the metrics later on. Gives us the ability to see where to improve our customer service and where we are doing good already. The flow aswell is good is more structured now then what we used before.

Pros

  • Flow of contact center and the manage that
  • Seeing the metric for the interactions
  • Phone using in general is great to be used

Cons

  • Integration with Salesforce
  • Multiple caller ids without having multiple sites
  • Multiple inboxes in the email tab
  • Cost saving from previous provider
  • Better control over contact center
  • Easier to manage
Do not use Zoom AI Companion.
Works for smaller customer service but if you want to see metrics and so on Zoom Workplace is the way.

Do you think Zoom Contact Center delivers good value for the price?

Yes

Are you happy with Zoom Contact Center's feature set?

Yes

Did Zoom Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Contact Center go as expected?

Yes

Would you buy Zoom Contact Center again?

Yes

If you have a large customer service team, use it, it's great. For smaller I think you can get away with different one as the price is more. Another thing you can have almost everything in one place so that's really good, like the email in there and you can do all the scheduling and stuff right from one app, making calls and so on.

Comments

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