Zoom Contact Center has benefitted us greatly
September 03, 2025

Zoom Contact Center has benefitted us greatly

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Team Chat
  • Zoom AI Companion
  • Contact Centre

Overall Satisfaction with Zoom Contact Center

Zoom Contact Center make it easier to connect with colleagues. With its integration with saleforce it helps by automatically logging call with clients so we can keep track and add detailed notes. Using contact Centre is an easy way to remind clients of outstanding paper work or of upcoming meetings. Having one centralized app is very helpful.

Pros

  • Phone system
  • Contact Centre
  • Sales force integration

Cons

  • We experience crashing phone calls occasionally
  • contact centre was a difficult set up
  • Sometimes setting change or update without notification
  • Makes it easier to communicate with clients
  • Youre able to work from anywhere
  • AI takes notes in meetings so you dont have to

Do you think Zoom Contact Center delivers good value for the price?

Yes

Are you happy with Zoom Contact Center's feature set?

Yes

Did Zoom Contact Center live up to sales and marketing promises?

Yes

Did implementation of Zoom Contact Center go as expected?

Yes

Would you buy Zoom Contact Center again?

Yes

With Zoom Contact Center phone you can take your phone line anywhere. it makes it easy to work form home. The team chat is great, you can create different groups and have one on one convos with people. I enjoy being able to text client through the contact centre and send them reminders instead of always having to pick up the phone call

Comments

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