Zoom Contact Center works but not the best
September 03, 2025
Zoom Contact Center works but not the best
Score 6 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Team Chat
- Zoom Mail & Calendar
Overall Satisfaction with Zoom Contact Center
We use for our entire company and also use contact center. Zoom Contact Center is typically used for video conferencing with external attendees versus Teams internally. The application solves the issue of needing a company phone system that works on VOIP for the best flexibility and portability. Zoom is also capable of recording meetings and providing a transcript of the meeting.
Pros
- Video conferencing
- Easy to setup
- Easy to administrate
Cons
- Contact center not fully integrated with workplace
- No integrations with Hubspot
- Too many things to log into.
- Cost savings
- Time savings - easy to setup/administrate
- Decent tool for external video calls.
- Five9 and RingCentral Contact Center
Different application than the above but I don't find Zoom Contact Center's offering compelling and their support is poor.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
No
Did Zoom Contact Center live up to sales and marketing promises?
No
Did implementation of Zoom Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Zoom Contact Center again?
No
Comments
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