Zoom Contact Center Works
September 03, 2025

Zoom Contact Center Works

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Team Chat
  • Zoom Scheduler
  • Zoom AI Companion
  • Zoom Meetings & Chat
  • Zoom Digital Signage

Overall Satisfaction with Zoom Contact Center

Zoom Contact Center is used as a unified communications platform within the organization. We leverage the phone, the contact center, audio/video conferencing, and Zoom rooms for managing and running meetings.

Pros

  • Contact Center / AI assistance
  • Customer support using Video Chat
  • Live Learning
  • Conference Calls using Zoom Rooms

Cons

  • The one feature that I believe is missing with Zoom Contact Center is features like True Caller to stop calls or group calls by display name, and the ability to block using the display name and not just individual numbers.
  • Zoom has improved our customer service by offering various means of connecting our customers to staff.
  • Customers enjoy the callback feature, with a guaranteed response time.
  • Average time spent on calls is lower due to AI assistance for techs to assist customers.

Do you think Zoom Contact Center delivers good value for the price?

Yes

Are you happy with Zoom Contact Center's feature set?

Yes

Did Zoom Contact Center live up to sales and marketing promises?

Yes

Did implementation of Zoom Contact Center go as expected?

Yes

Would you buy Zoom Contact Center again?

Yes

Zoom Contact Center is an easy-to-use solution for all businesses, regardless of size, and it is easier to scale than traditional phone systems.

Comments

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