Item: ZoomInfo Sales
Rating: 1
Author: Taylor Davis

Overall Satisfaction with ZoomInfo

Use Cases and Deployment Scope

We needed some help with a list of employers. Zoominfo said that in order to get that list, we had to get access to their online tools.

Pros and Cons

Pros

List was of medium quality.

Cons

ZoomInfo used misleading language in the contract to auto-renew and pushed us for more payment even though we do not log in anymore and we verbally agreed that this would not auto-renew. They have been very unreasonable.

Return on Investment

None. The list was medium to poor quality.

I can't work with a dishonest company. ZoomInfo has clearly been dishonest. The front page of the contract specified the 'Term' of the contract as 366 days. The back of the contract in very little font specified that the term was 366 until the renewal which auto-renews unless we give written desire to stop before 30 days of renewal. This is ridiculous, dishonest and self-serving. I would understand paying if we went over the renewal and were still using every day but we have not used this information in months.

ZoomInfo Sales Feature Ratings

Comments

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Caitlin Coen
(Vendor Representative) commented 6 years ago
Hi Taylor, I apologize for the confusion here. I checked in with your Account Manager who assured me that you had been released from your auto-renewal contract. Our AR team should have sent you an email to confirm this. If that was not the case, please let me know or reach out to your Account Manager directly for confirmation. Caitlin Marketing Manager, ZoomInfo

ZoomInfo is Dishonest