Item: ZoomInfo Sales
Rating: 1
Author: Melissa Nichols

Overall Satisfaction with ZoomInfo

Use Cases and Deployment Scope

ZoomInfo was being used by the fundraising department to acquire sales leads

Pros and Cons

Pros

They seem to publish a lot of people's data
The platform seems easy to use
It appears at times to have updated information

Cons

The company does not communicate when the mandatory auto-renewal comes up
They become threatening and harrassing if you question their auto renewal practices
If you file a complaint with the BBB, they will start in with the harrassing phone calls directed at the person filing the complaint.
They are an unscrupulous, unethical company and I recommend finding another service

Return on Investment

There was absolutely no ROI for us, it was a net loss

If you a a large company and willing to spend a lot of money on something like this and you don't mind if it renews without them contacting you, then I suppose it is ok.

If you are a small company or nonprofit and do not have a lot of money to throw around, then this is not for you. They will not let you out of the contract and will continue with harassing emails and phone calls.

ZoomInfo Sales Feature Ratings

Comments

Please log in to join the conversation

Colbie Blaisdell
(Vendor Representative) commented 4 years ago
Hi Melissa, I am so sorry to hear about your negative experience with ZoomInfo. We are saddened to see that you have found little success with ZoomInfo and have felt threatened, which is something I want to apologize for. Making sure our customers are happy and successful is our first priority, and you should never feel anything less. I hope that in the future we can learn from our mistakes and better assist you. Please let me know if there is anything more I can do, and feel free to email me at colbie.blaisdell@zoominfo.com. Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team
Colbie Blaisdell
(Vendor Representative) commented 4 years ago
Hi Melissa, I am so sorry to hear about your negative experience with ZoomInfo. We are saddened to see that you have found little success with ZoomInfo and have felt threatened, which is something I want to apologize for. Making sure our customers are happy and successful is our first priority, and you should never feel anything less. I hope that in the future we can learn from our mistakes and better assist you. Please let me know if there is anything more I can do, and feel free to email me at colbie.blaisdell@zoominfo.com. Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team
Maria "Cristina" Muise, MBA, Ph.D.
commented 2 years ago
Agree. Stay away from this vendor.

Beware of this company