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Forecasting/Analytics applications for sales teams. Includes reports and dashboards, self-service analytics and a forecasting engine to drive sales performance.

Contact Management Software is often one component of Customer Relationship Management (CRM) software. In its simplest form, Contact Management Software is used to manage your Contacts (or customers) contact details including name, address, email, telephone number, and social handles.

Sales Commission/Compensation Planning software is for administration of sales incentives like sales commissions and service rewards.

platforms. For example, large legacy cloud vendors like Oracle, Adobe, and Salesforce provide products designed to meet the needs of enterprise teams. Use case:

these boxes at once, consider larger suites like Oracle CX Sales Cloud or Salesforce Sales Cloud. Cost: Price is the next best determining factor to help guide

Social Login Tools allow a visitor to a website or a potential or present customer to an online store to instantaneously register for a personal account with the service provider using their pre-existing social website credentials.

make more efficient: Configure, Price, Quote (CPQ), such as Apttus and Salesforce CPQ. Conversation Intelligence Software, such as Chorus.ai and Gong.io

Application Security Testing is a key element of ensuring that web applications remain secure. Various tools and managed services exist to provide continuous testing, besides application security platforms that include app testing as part of their functionality. Static Application Security Tests (SA…

Partner Relationship Management (PRM) software is designed to improve communications between companies and their business partners. Business partners may include suppliers, distributors, and resellers. This type of software allows companies to make data like shipping schedules, marketing materials, …

Social Media Publishing tools allow users to schedule posts for publication to social media channels in advance. Publishing functionality is designed to simplify drafting and publishing posts to multiple social channels according to a pre-defined schedule. Most tools include a publishing calendar fo…

vendors in the CRM and email tracking/marketing tools space, such as Salesforce, have added purpose-built SEP products to their product portfolios. The

Case: Some products are specifically tailored for CRM products such as Salesforce or Microsoft Dynamics. Business Intelligence and Data Management tools

HR Service Delivery software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies.

Software components or componentware are meant to work within a larger package or application. Each component is a reusable modular resource that performs some particular function.

SaaS backup software provides data protection and backup services for data created or stored in cloud applications and services, most commonly Office 365, G Suite, or other online productivity suites.

Master data management (MDM) is a comprehensive method of enabling an enterprise to link all of its critical data to one file, called a master file, that provides a common point of reference. When properly done, MDM streamlines data sharing among personnel and departments. In addition, MDM can facil…

minimal human involvement. CRM Integration: Syncs with platforms like Salesforce, HubSpot, or Pipedrive to log conversations, update deal stages, and push

Single Sign-On Solutions present an authentication solution that allows a user to access multiple connected systems by entering credentials once.

from optimizing supply chains to transportation routing. Others support Salesforce users or optimize asset utilization and medical patient flows in hospital

Dialer Software includes auto dialers and predictive dialers. Auto dialers automatically dial phone numbers. Predictive dialers are a type of auto dialer that attempt to reduce the time agents spend between calls algorithmically, maximizing agent efficiency.

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straig…