James Nelson-Guillen
James Nelson-Guillen
Member for 4 years
4 ratings & reviews completed
Average rating:
Reputation: 40
| Title | Call Center Analyst |
|---|---|
| Job Type | Analyst |
| Department | Customer Service |
| Company | Milliman |
| Industry | Financial Services |
| Size | 1001-5000 employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
NiCE CXone Mpower | 4 years | |
Microsoft Teams | 4 years | |
Microsoft 365 | 4 years | |
Microsoft Power Automate | 4 years |
Badges
Pundit- Call Center Workforce Optimization
Pundit- Call Recording
Pundit- Sales Dialer
Pundit- VoIP
Pundit- Workforce Management
Pundit- Contact Center
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| NiCE CXone Mpower | Dec 4, 2021 | Read Review | |
| Microsoft 365 (formerly Office 365) | Dec 3, 2021 | ||
| Microsoft Teams | Dec 3, 2021 | ||
| Microsoft Power Automate (formerly Microsoft Flow) | Dec 3, 2021 |