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Atera

Atera

Overview

What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation,…

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Recent Reviews
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How Atera Differs From Its Competitors

All in One

Atera's single portal allows us to monitor all of our systems from one pane of glass. Before implementing Atera we had to access several systems to get the same information. Atera's portal is a time saver and frees us up to be more proactive.
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All in One

It certainly has decreased the number of applications we use; however, it is not perfect. We mainly use it for Ticket Tracking and Client System observation; hence, the other aspects have been completely explored. Ticketing is great as we can set priority, which is visually noticeable through good …
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All in One

It works great at most of those items but we do not use it for everything. The PSA and billing is lacking so we utilize other tools for that but the main things we need Atera for are great so we don't mind using other tools for the features that Atera does not shine in.
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All in One

Atera being an all in one solutions means we only had to purchase one platform to accomplish so many things in the organization instead of having to get different softwares for all the features that are needed to ensure the IT enviroment is well covered and taken care of.
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All in One

Having a single platform approach has helped us keep track of everything on the same platform making management extra easy.
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All in One

Well it's quite a useful tool for those organization that has huge number of employees using office assets. These huge number of assets needs to monitored by technical guy like us and that where Atera comes in!
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All in One

Its integration of RMM, PSA, remote access, billing and reporting into a single platform inline of operations for IT departments, having collaboration and simplifying management. This unified approach enhances efficiency by eliminating the need to switch between multiple tools, among with …
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All in One

Atera has dramatically reduced the need for me to go out on-site for many issues. I had driven over 40,000 miles in 18 months before Atera. Now I spend much more time in my regular office while still supporting the users. It has also greatly increased the speed at which I am able to respond to …
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All in One

When selecting a solution that will allow us to bring in the service desk instead of using a third party, easy of deployment and end user requests was paramount. Atera meets this on all fronts. From the simple to use desktop agent to the amazing AI, it has been a smooth process to adopt a new …
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All in One

The unified approach means we don't have to juggle multiple tools, reducing complexity and making it easier for our team to manage tasks efficiently. The cohesion between RMM and PSA, for example, ensures a smooth transition from issue identification to resolution, which makes our day to day …
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All in One

With the exception of billing, which we don't use, the single pane of glass that Atera provides for all of our devices is fantastic. I can drill down to a specific device or see things at a department level. I can also see an overall organizational level if necessary. By automating tasks, my team …
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All in One

The all-in-one solution has made our helpdesk run a lot more smoothly. The ability to receive a ticket and then take immediate action from the same screen has greatly increased our response and completion time. Having a reliable way of monitoring and connecting to all our devices has enabled us to …
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All in One

Our IT department which was earlier based totally on manual labor and workforce is now shifting its focus towards automating its functionalities including CRM, RMM, remote monitoring, and more. With Atera we have now automated the billing process and reporting processes as well resulting in better …
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All in One

The product's ease of use allows quicker response times, less manual effort, and more user satisfaction. While we do not need all of the features of the product, having everything in one place makes it easy to get users back to work quickly when there are issues so there is minimal loss of …
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All in One

Atera's single-platform approach has revolutionized our IT department, streamlining processes and boosting efficiency. By merging RMM, PSA, remote access, billing, and reporting, it reduces the need for multiple tools, simplifying our workflow. This integration facilitates quicker response times …
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All in One

Atera's single centralized platform approach has been beneficial for us in so many ways. We are able to cut down on a lot of redundant spends and also improve our overall effectiveness and working efficiency. The single platform approach for billing and reporting enables us working better across …
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All in One

To be honest, the All in one capability of Atera is one of the primary beneficial factor for us. With a single platform providing remote monitoring, patch management, and helpdesk management capabilities, we are able to cut down unnecessary and redundant costs. Also, cross team collaboration is …
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All in One

Atera reduces downtime and saves lots of time which is very complex to do manually, Altera's single platform impacts IT Departments and organizations all the updates and patches are fixed with a single centralized console, and easily monitor all the devices with a seamless experience, We …
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All in One

We Use Atera daily, it's our one stop shop for determining the overall health of our IT infrastructure. We handle tickets, remote assistance, deploy apps, monitor hardware health and much more from a single portal.
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All in One

I like the fact that Atera is an all in one solution: PSA and RMM in one. RMM and tickets are integrated and the things combine perfectly. They also do invoicing but that part is very basic IMO and I am not using that. Besides this Atera has a customer portal which looks great. I gives a …
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All in One

It is nice to be able to have everything under one roof so to speak. At my MSP position previously we had many tools that forced you to jump back and forth between windows and tabs, there were always issues with the integration connectors, huge wastes of time. The ticketing system is lacking some …
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All in One

Honestly, I don't use the billing portion, or reporting. I use Atera for one company. The other tools are available to IT providers who have multiple clients, and that is great. If I were to choose to set up shop for myself as an IT consultant today, you can bet I would buy a new laptop first, …
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All in One

It has made us more profitable and helped to sell clients on the monitoring, patch management and inventory features we had to pay extra for with other RMM clients.
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All in One

Keeping all of these things in one place increases really helps our workflow go smoothly. Having remote access and the credentials then needed during the remote access in one place and easily organized is incredibly useful. The organization of a company in Atera has allowed us to easily change and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Remote monitoring (91)
    9.3
    93%
  • Patch Management (90)
    8.9
    89%
  • Policy-based automation (77)
    8.7
    87%
  • Network device monitoring (79)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

MSP - Pro

$129

Cloud
per month (billed annually) per user

IT Department - Professional

$149

Cloud
per month (billed annually) per user

MSP - Growth

$179

Cloud
per month (billed annually) per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atera.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $159 per month per user
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Product Demos

Atera 5-Minute Walkthrough

YouTube
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Features

Application Performance Management

Application performance management software monitors software to ensure performance and availability

10
Avg 9.5

Monitoring Tasks

Various types of monitoring

9.4
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

9.2
Avg 7.4

Remote Access

Remote access products allow users to operate devices through an internet connection.

7.8
Avg 8.7
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Product Details

What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.


To learn more about Atera: www.atera.com

Atera’s platform features:

  • Windows, Mac, and Linux agents and support

  • Proactive IT management capabilities help address potential issues before they turn into problems

  • Dozens of integrations with software including Bitdefender, Open AI, Acronis

  • Remote monitoring and management from anywhere

  • Professional service automation

  • Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect

  • Analytic capabilities

  • Dynamic mobile app

Atera helps users:

  • Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.

  • Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.

Atera Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Atera Videos

AI-powered IT with Atera
Trapp- Atera Customer Stories
AI Explainer
How to streamline IT workflows with Atera

Atera Integrations

Atera Competitors

Atera Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German

Frequently Asked Questions

Atera starts at $159.

NinjaOne, N-able N-sight RMM, and ConnectWise Automate are common alternatives for Atera.

Reviewers rate Remote monitoring highest, with a score of 9.3.

The most common users of Atera are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(153)

Attribute Ratings

Reviews

(1-25 of 93)
Companies can't remove reviews or game the system. Here's why
May 27, 2024

Atera- Comprehensive IT Management Solution for Supporting Clients.

Verified User
Analyst in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
50%
5.0
Patch Management
100%
10.0
Policy-based automation
N/A
N/A
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
May 24, 2024

Atera Review

JS
Joseph Shaffer
Operations Manager
4TS Computers (Information Technology & Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
90%
9.0
Remote monitoring
100%
10.0
Network device monitoring
80%
8.0
Management Tasks (2)
75%
7.5
Patch Management
90%
9.0
Policy-based automation
60%
6.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
May 16, 2024

Highly Impressed, Works so well.

Simon Bane | TrustRadius Reviewer
Simon Bane
IT and Software Development
CareerPro (Staffing & Recruiting, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
March 29, 2024

Unified IT Management

Verified User
Manager in Information Technology
Industrial Automation Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
80%
8.0
Remote monitoring
80%
8.0
Network device monitoring
80%
8.0
Management Tasks (2)
95%
9.5
Patch Management
100%
10.0
Policy-based automation
90%
9.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
March 25, 2024

Great, Especially for a 1-Person IT Department

Verified User
Director in Information Technology
Hospital & Health Care Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
March 20, 2024

Amazing All-In-One RMM and PSA

Verified User
Manager in Information Technology
Real Estate Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
95%
9.5
Remote monitoring
100%
10.0
Network device monitoring
90%
9.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
March 09, 2024

Atera RMM/PSA - if you don't use it, you should!

Verified User
Manager in Information Technology
Transportation/Trucking/Railroad Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
March 05, 2024

A great All-in-One Solution that can only keep getting better.

Verified User
Analyst in Information Technology
Real Estate Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
85%
8.5
Remote monitoring
90%
9.0
Network device monitoring
80%
8.0
Management Tasks (2)
85%
8.5
Patch Management
90%
9.0
Policy-based automation
80%
8.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
January 22, 2024

The all in one IT manager we needed in our organization

SB
Swayam Behera
CFO (Chief Financial Officer)
Aress Engineering and Technology (Mechanical Or Industrial Engineering, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
95%
9.5
Remote monitoring
100%
10.0
Network device monitoring
90%
9.0
Management Tasks (2)
80%
8.0
Patch Management
70%
7.0
Policy-based automation
90%
9.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
January 05, 2024

Atera is a clear winner in the IT management category

Robert Miller | TrustRadius Reviewer
Robert Miller
Information Technology Manager
Schreiber Foods International (Food & Beverages, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
95%
9.5
Remote monitoring
100%
10.0
Network device monitoring
90%
9.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
December 15, 2023

My Review of Atera

Verified User
Employee in Information Technology
Information Technology & Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
95%
9.5
Patch Management
90%
9.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
December 15, 2023

Great flexibility and customizations offered with Atera

MW
Matt Werhner
Sales Director
PIMworks (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
95%
9.5
Patch Management
100%
10.0
Policy-based automation
90%
9.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
December 09, 2023

Atera Review

JM
Joe Miller
Senior Product Marketer
PIMworks (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
September 06, 2023

Atera is my kung-fu, and it is strong.

Michael D. Cole | TrustRadius Reviewer
Michael D. Cole
IT Administrator / Creative Director
VANTAGE Surgical Solutions (Hospital & Health Care, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (4)
77.5%
7.8
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Activity Monitoring
100%
10.0
Agentless Monitoring
10%
1.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management (2)
100%
10.0
Virtualization monitoring
100%
10.0
IT Asset Discovery
100%
10.0
Remote Access (7)
81.42857142857142%
8.1
Attended device access
100%
10.0
Unattended device access
100%
10.0
Mobile device access
10%
1.0
Virtual device access
100%
10.0
Multiple-display support
70%
7.0
Multiple concurrent sessions
90%
9.0
Remote access auditing
100%
10.0
July 27, 2023

Atera helps successfully grow my MSP

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
90%
9.0
Patch Management
100%
10.0
Policy-based automation
80%
8.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
July 03, 2023

Atera Keeps Our Business On Track

Verified User
Technician in Information Technology
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Atera Feature Ratings
Monitoring Tasks (2)
100%
10.0
Remote monitoring
100%
10.0
Network device monitoring
100%
10.0
Management Tasks (2)
100%
10.0
Patch Management
100%
10.0
Policy-based automation
100%
10.0
Application Performance Management
N/A
N/A
Remote Access
N/A
N/A
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