Reviews (1-25 of 31)
- Real-time traffic and helping us to understand where our audience is coming from
- I'd like to see clearer distinctions for Google News and Google Discover under the news tab.
- I'd also like to see a growth marker for content that suddenly starts over-performing after a period of time on that day or even older content that jumps back into high traffic.
- I program the homepage, so I use the heads-up display to learn quickly which stories are hits with readers.
- Spike alert notifications do the same as the above, with a wider range of traffic sources.
- The Chartbeat real-time display includes lots of information in easy-to-understand graphic form.
- Some referrer information is vague. For instance, I don't know what "deep links, push alerts" means on stories for which we have not created push alerts.
- Chartbeat calculates page views in a way that's different from Google Analytics, so Chartbeat is less helpful for deeper analysis of story performance.
- User friendly
- Always works
- Ability to build dashboards including and excluding certain sections
- Visibility of social media post (Facebook mostly) rather than just referrer
- Improved suggestions - they can be weak
- Provides detailed, in-time performance figures of our news articles online
- Identifies trends in our customer and user interaction
- Offers historical detail on past news articles to see which stories have performed well previously
- The service could be broken down to provide page view figures for individual tags on our website metadata
- The dashboard for each day could offer more detail on performance compared to previous days/last week - how many people viewed articles of the same topic in a similar time period
- Real time monitoring
- Historical data is excellent and informs our one to ones
- The mobile app means you can monitor performance on the go
- It would be good to separate off app traffic
- It would be better to make it easier to build dashboards with multiple sites on
- Showing number of users currently reading the article
- Live updates
- Time of the updates--sometimes it took ages to see actual data.
- If you changed, for example, the title of the article, Chartbeat saw it as different pieces for some time.
- Instant 'real time' analytics
- Audience sourcing data
- Flags to indicate important trends
- Access to historic and individual author data
- Historic data is limited to three months
- Chartbeat cannot differentiate between site and app results
- There is always a suspicion of a 'lag' in data as day closes
Since Chartbeat was made available it is used as a constant tool by our senior editorial team to judge what coverage is attracting audience and this influences further decisions over immediate editorial and strategic planning. Chartbeat is built into our hour-by-hour editorial operation and supported by daily, more granular briefings using Google Analytics.
- Instant insight for newsrooms: What are readers reading, on what platform, how long are they staying?
- Headline testing: Allows us to try multiple versions of the 'sell' for the story to understand what interests different sorts of readers
- Segmentation of audience: Allows us to understand not only where readers come from (search, social, direct, etc.) but also how loyal they are and how long they stay
- Proper engagement time: Too often our industry obsesses on dwell time, but Chartbeat's active engaged time gives us a true sense of how long we really engage people for
- Simple actions: For example, the Chartbeat overlay tells us where people on average leave a story, so it helps us take actions quickly
- Wealth of data, but sometimes hard to extract in detail historically
It's easy to be overwhelmed by data, and also easy to dismiss it too quickly. Chartbeat gets the balance right - drawing on a lot of data to tell us what we need to know about readers to better serve them.
- It is easy to understand the metrics.
- It shows the recirculation of readers in the website.
- Chartbeat points exactly to the social media posts that are sending readers to the website.
- There are some metrics that Chartbeat doesn't measure and it would be fine if it did. Views of the photo gallery, for example.
- It would be nice if Chartbeat could suggest what we should try to grow the recirculation at the website.
- Real-time audience metrics are best in class
- HUD on live webpages makes it easy to see real-time information
- Rankings of most-clicked links on homepage are widely used internally
- Referral sources are hard to interpret and aren't granular enough
- There's a live display of referring tweets, Facebook posts, etc., but not a historical analysis of which sent the most traffic
- Available historical data isn't robust
- Measures audience in real time
- Highlights the most important sources and referrers
- List the best performance content
- Sometimes it's difficult to configure the historical data
- More clarity about the concepts will be a help
- Provide real-time data on individual stories.
- Ease of use: the app works well.
- The web page feature that ranks how each story is performing is terrific.
- I also like that you can see which sources are driving traffic—Google, Twitter, Drudge, etc.
- Love the headline test feature; it's my replacement for sports during the pandemic.
- I'd love to be able to do the headline tests and check how they're performing on the phone app, can only do that on the computer.
- Tells us the current (up to the minute) state of our audience.
- Gives us context as to the engagement points of the audience.
- Helps guide editorial and product decision making in real time.
- Further video implementation.
- Continue to evolve the user interface (reflecting more than just concurrency).
- Instant feedback, live figures.
- Accurate statistics.
- Ability to check figures on the current day.
- Ability to check historic figures.
- Know where to place stories on our homepage.
- Know what links work in stories and what don't.
- The app doesn't show the same stats as you can get on a desktop computer.
- To get the most out of Chartbeat you really need a desktop computer, improved mobile features would help.
- Real-time site monitoring
- Easy to consume graphs and data points
- Insightful historical analysis
- Historical data could go back further in time like Google Analytics.
- Better mobile app interface--I prefer mobile browser over app, but neither are ideal.
- More real-time notifications when things are trending or getting a lot of traffic
- Engagement time with articles, showing you how long readers are staying with the article.
- Breakdown of where traffic is coming from, which helps to see what kind of reader prefers which kind of story (eg what is a "Facebook" story).
- How readers are moving round the site, which articles are being picked up internally.
- The mobile app could be more detailed, it could show page views and more information on referrers.
- Email, apps and IM could be separated to make the data more granular.
- The heads up display often drops off the site.
- Live concurrent visitors
- Nice dashboard view
- Having the ability to compare today with what we did the same time last week, last month, last year would be useful
- If I'm interested in any level of detail I go to GA
Chartbeat Scorecard Summary
What is Chartbeat?
Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged.
The vendor boasts Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and robust reporting, to help the world’s leading media organizations understand, measure, and build business value from the attention earned by their written and video content. Chartbeat offers a Mobile app, Slack integration, spike alerts, and flexible API, so that users can always be ready to take action with data at their fingertips.
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Chartbeat Support Options
|Video Tutorials / Webinar|
Chartbeat Technical Details
|Mobile Application:||Apple iOS, Android|