Quality product, delivers on promise
We use it to identify digital content performance, story trends and conversion tracking. We also use it to share engagement metrics with …
Overview
What is Chartbeat?
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
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Popular Features
- Reporting in real-time (10)8.989%
- Pageview Tracking (10)8.585%
- Referral Source Tracking (10)8.383%
- Device and Browser Reporting (10)7.777%
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What is Chartbeat?
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
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What is Chartbeat?
Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and reporting help media organizations understand, measure, and build business value from the attention earned by their written and video content.
Chartbeat Features
- Supported: Real-time and historical analytics dashboards
- Supported: Headline Testing
- Supported: Image Testing
- Supported: Reporting Tools
- Supported: Raw Data Pipeline
- Supported: Conversions Dashboard
- Supported: Recommendation Engine
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Chartbeat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
Frequently Asked Questions
Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.
Reviewers rate Reporting in real-time highest, with a score of 8.9.
The most common users of Chartbeat are from Mid-sized Companies (51-1,000 employees).
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Reviews
(1-25 of 65)Companies can't remove reviews or game the system. Here's why
March 13, 2024
Quality product, delivers on promise
We use it to identify digital content performance, story trends and conversion tracking. We also use it to share engagement metrics with journalists and highlight potential action items for the newsroom. Headsup display assists our digital team with realtime curation of our homepage and the API helps us populate a trending story widget on our site.
- performance tracking of trending stories
- highlighting audience segments (subscriber, guest)
- highlighting social traffic - what social referrals are important
- track conversions and conversion path
- Monthly reports -can we get a dashboard so we can better manage these?
- more than 12 months of data would be nice - like 24 months is probably sufficient
- user path is a bit vague based on the types of reporting available
March 13, 2024
Great for real time alerts and trends
We are an O&O (owned-and-operated) collection of several online brands with separate content staff and goals for each pub. It's crucial for us to manage this in one place in order to grow our readership.
- Analytics
- Trends
- Organization
- Some overlap from other vendors we use but this isn't necessarily a need for improvement
March 13, 2024
Chartbeat Review
We are a news organization and tracking the daily, weekly, and monthly performance of our content online is essential to our business. We use Chartbeat to monitor the performance overall to see page views but more importantly engagement, so that we understand if people are really reading our content or not. We use their customized reports to deliver regular results reports to key stake holders
- Real time reporting
- Ease of Use
- Data Visualization
- On Page analysis
- More information on Dark Social Reporting
- Subscription analytics
March 13, 2024
A must have platform for the digital newsroom
Chartbeat enables the newsroom to be data-driven, from curating the homepage and recirculating articles to social media, to making key decisions with real-time data at their fingertips. The integration of Google Discover information in real time allows us to understand what type of content works best and what is in high demand by our audience at the moment.
- Real time data of audience engagement
- Detailed page traffic information in real time
- Recirculation and engagement information in real time.
- AI prediction tools for content recommendation.
March 12, 2024
I love Chartbeat!
I use it to track visitors to our website, and learn what they are reading, how much time they are spending on the site, where they are coming from. This data helps inform where we put our marketing dollars to help promote our work. It's invaluable and I trust Chartbeat's data more than what's captured by Google Analytics.
- Recirculation data
- Referral traffic
- Time on article/engaged minutes
- Number of people on a story at any given time
- I love how you added the ability to search historical data by specific dates
- Might be useful to break out email referrals from social traffic
March 11, 2024
Best in class real-time data!
We are a media company. Publishers use Chartbeat primarily to understand how their journalism is performing in real time. A number of teams have monitors up in their work areas to follow Chartbeat and to see which content is trending at that moment.
Some teams also use Chartbeat for performance data but we rely on Adobe Analytics for performance information leading to questions about which is "right."
Some teams also use Chartbeat for performance data but we rely on Adobe Analytics for performance information leading to questions about which is "right."
- real-time analytics
- easy to use UI
- benchmarking against past performance
- easy to use autogenerated reports
- training sessions on new features
- customer support
- tracking multiple teams publishing content in a holistic way
- confusion over performance metrics
March 06, 2024
Chartbeat continues to deliver
Used to track performance of our articles within sections of our digital platforms. Helps us clarify what specific headlines work to draw readers in, and in general, Chartbeat is an incredibly useful tool. The entire organization is using Chartbeat and it provides my colleagues with equally useful data to help guide the decision-making process that takes place every day.
- Instant data/feedback for how stories are performing.
- Instant data/feedback for how headlines are performing.
- Helps us decide which stories work depending on time of day/what regions of the world are awake.
- Deeper dive on what regions of countries are reading a story.
- The historical tool doesn't work as quickly as I would like it to.
- At times, can seem not particularly user-friendly.
March 06, 2024
Would definitely recommend Chartbeat - 100%
We use Chartbeat on a regular basis every day to monitor the analytics of our website, both in realtime and reflecting on the past performance of content using the historical dashboard. It's a crucial tool for our editorial team, and much more user-friendly (and well-presented) than Google Analytics. Our entire team is familiar with the product and encouraged to use it regularly, and we have daily quickfire reporting sessions every morning which are all carried out using data from Chartbeat.
- Realtime data is updated much faster than other tools
- All of the data in Chartbeat is presented clearly and very easy to understand
- It's very easy to navigate around. You don't have to be a master of the invisible corridors to know where to find things!
- Very easy to switch between live data and historical data
- Good breakdown of different user types, ranging from loyal to casual
- Traffic source data is well presented on the realtime dashboard
- Traffic source data is less granular on the historical dashboard than it is in realtime
- It can be hard to do a deeper report over a period of time, it tends to focus on top articles for any date range
- You can't sort the live data page, if for example you wanted to do a quick check of the total page views for articles so far that day. You have to wait for the following day to run checks like that as a historical report
March 06, 2024
Great to determine quality of stories
We use it companywide for analytics to see what is and what isn't working to see where we need to focus our website content. It helps us also figure out where we stand with our website's performance as well as which stories actually work. It also shows us which social media does well for us, and which ones we don't need to pay much attention to.
- Accurate numbers to let us know how we are doing relative to our goals
- Extensive breakdowns of where, geographically and digitally, our readers are coming from
- Real-time reports of what people are reading on our site
- Showing us when our readership is the highest and lowest
- Video viewership
- Make specific author numbers more visible
March 06, 2024
Using Chartbeat for actionable editorial insights
We use Chartbeat to select the stories we'll repromote, to inform pitches for SEO articles, to review the performance of authors, to conduct headline tests on the homepage, and to check the real-time performance of our newly published articles. We also utilize Chartbeat's quarterly insights (published on its blog) as benchmarks.
- User interface
- Account management
- Research (as published in the Chartbeat blog)
- Spike Alerts
- Drop Alerts
- Big Board
- Headline Testing
Score 9 out of 10
Vetted Review
Verified User
We use Chartbeat across the editorial departments in our organisation to track performance of pages on our website in Real-Time, along with the Heads-Up Display to manage the homepage, and the headline and image testing tools. We also use the Historical and Advanced Queries functions to complete more detailed analysis when required.
- Provides easy at-a-glance look at what people are reading right now
- Heads-up Display allows you to make sure the homepage is showing the content people want to read
- Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability
- The 'Historical' tool has limited functionality for breaking down results (e.g. by specific referrer)
- Some of the data available in Real-Time is not easily available to look back on (e.g. Heads-Up Display) to see how a story performed in different positions
- 'Click-through rates' reported in Headline Testing results don't seem to tally with what would be an intuitive definition (clicks divided by views)
December 08, 2023
Big fan of Chartbeat
We use Chartbeat to monitor live (fluid) recurrents to our website, other sister publications, and specific sections of our website. Chartbeat paints a picture of exactly who is reading what at any given moment, as well as how our site is performing on the whole at any one particular time.
- Live statistics
- Historical data
- Traffic direction/generation
- Can load too slowly
February 24, 2023
A useful tool in the newsroom
I use it for analytics. It's a valuable tool for tracking how well our audience is responding to a story, how well a headline has worked, how long people are spending reading a story, and how we might improve an article in the future. Analytics are vital to understanding our audience.
- Live updates on story performance
- Headline testing abilities
- chart ranking that newsrooms can keep a constant eye on.
- Some functionality improvements would be good
- faster login
- quicker response to audience reaction
April 18, 2022
Chartbeat: what we needed to improve our website
Thanks to this software we have considerably improved the traffic on our website, improving the content we publish, attracting more audience. It has functions such as web page analysis, which tells us the visitors, what the users saw more of the page, the time they took, and all in real-time.
- It has an analysis of published content, which allows us to see what are the contents that have captured more audiences across the page, replicate those topics and generate more traffic.
- We can index our website in the software and see the articles that have had more interaction, those that are on the rise and those that are in decline, and the behavior of users within our website.
- Videos are also monitored by this software and we can easily monitor the reach of the videos uploaded on our platform.
- I would like its mobile version to be as extensive as the web version, so I could use the software anywhere without limitations.
- It would also be great if they would alert me when the numbers and trends of the page are down, so I can take the foresight and make corrections.
- They could make their interface a little less overwhelming so that only the requested data would be visible on the screen and not all the data at once.
December 14, 2021
Chartbeat provides easy-to-use, real-time data
I currently use Chartbeat to monitor which fundraisers people are currently viewing. Chartbeat allows us to stay on top of the fundraisers that have the highest number of eyes on them in real-time, which helps us stay on top of breaking stories on the site. By knowing the top fundraisers, we are able to get fundraiser organizers' help faster.
- Provides real-time information.
- Allows you to see the number of people on a page.
- Simple to use.
- It would be nice to be able to freeze a page to capture the data.
- The ability to sort by state would be helpful.
- Having a chat agent available for questions or help in real-time would be nice.
December 09, 2021
Top of the charts, hard to beat!
Chartbeat is essential for tracking my and my colleagues' article performance, user retention, and source of visitation (where readers came from whether it's social media, Google search, etc.). The big board is a quick reference tool for viewing this type of information, but I also really like the historical feature that lets me peer back at past content, see what was trending and why. It gives me a chance to plan ahead based on that feedback!
- Gives you a quick overview of on-site traffic and content performance.
- Lets you generate in-depth reports.
- Auto-email features for sending yourself reports.
- Shows you where your readers came from!
- Jumping in and out of historical pages is sometimes fussy.
- Don't like the friction of sidebar navigation.
- Some features seem either unnecessary or complicated.
- Simple is best! Graphics are very pleasing.
November 30, 2021
If you want numbers, you need Chartbeat
Chartbeat offers the best real-time page view and unique browser tracking. It's an excellent tool to track the impact a story is having on social media. The best way to use it is to always use it. Have it open all the time to track stories and make sure you placed them in the right place on your website for maximum impact.
- Real-time tracking
- Social media impact
- Headline testing
- More mobile options
November 10, 2021
Give me a (Chart) beat!
My team uses it to gauge what users are reading and how to rank stories on our website. Chartbeat is displayed prominently in our newsroom so all can see it, although only the digital team has individual logins. Chartbeat helps us deliver page views and follow-up on stories generating interest. It also displays referrals, allowing us to see where traffic is coming from.
- See in real-time which stories are performing well.
- A/B headline tests allow my team to deliver the best entry to our stories.
- See referrals, letting us cater stories to sites.
- Clear definitions of what every link on Chartbeat means.
- Referrers on mobile app is limited compared to desktop.
- Ability to compare more than a month out.
August 13, 2021
Great option for social!
We used Chartbeat to see what was doing well on social media platforms and our website in order to better curate content that will be interesting to our listeners and followers. It gave us a great understanding of what trends our followers were interesting in and helped curate our choices.
- It's helpful in showing what content is doing well
- What content is popular among readers you can follow up
- How the website is doing so that I can better organize the homepage
- Being able to see social media on various pages the story is shared on
August 09, 2021
Easy way to steer traffic!
Our company uses Chartbeat to track trending online content that will translate to our other departments' use of promoting those stories or not.
- How many people are viewing a certain story
- Which stories we could follow up on
- What stories do well within the communities we serve
- Search function could be better at finding prior stories
- Seeing the specific social interactions a story is having
August 06, 2021
The messiah of content analytics
We use Chartbeat across the company to track user engagement on our news website. We use Chartbeat to track the performance of pages and the traffic that it attracts to better customise our product for our users.
- Analysis of user engagement and use retention on websites.
- Tracking of the performance of a specific page or a section or the website as a whole.
- Take informed decision based on the viewing trends and social media engagement by users.
- Could have an option to compare traffic from competitor websites.
- The pageviews data is only available for that day. Could have historical total pageviews data.
- Options to track engagement of a link on Twitter, too.
August 04, 2021
Great tool for journalists
We use Chartbeat at WKMG to track user engagement on stories on ClickOrlando.com, test headlines on the homepage, and make decisions on website arrangements.
- Headline AB testing: To improve our headline writing.
- User engagement: To determine what stories we should promote.
- More data on user engagement: More details on where they are finding our stories/links.
August 02, 2021
Chartbeat is an integral part in my daily workflow
We track current web users and what stories are trending on our website. Mainly used by the website department but the whole newsroom has access. Our reporters and journalists like to check the success of their own stories. In our morning editorial meeting, Chartbeat data is used to see if any trending web stories should turn into that day's TV package or should there be a follow-up from the day prior.
- Shows where social traffic is coming from and specifically each Facebook page.
- Shows where all story traffic is coming from
- Sends an email alert when there's a spike on a story
- Headline testing
- Daily graphs of traffic broken down by traffic source
- Doesn't always compare accurately with Google
- Link off to story directly from real-time dashboard instead of having to click into that story to then get direct link
- On the 7 day graph view I would like to also see that days rolling total of pageviews and uniques instead of just on the today graph view
July 27, 2021
Decent
I use it to track analytics of editorial content that is published on the website. It is being used across the department, and is likely also being used across the entire organisation. It helps me and other writers target content and see which is performing well, and which is performing badly, as well as social media insights.
- Visualisations are good.
- It tells when something has picked up on social media.
- Good tracking across the day.
- Search could be better.
- Analysis over time needs improvement.
- More social media insights from other platforms.
July 16, 2021
Here's How Chartbeat Informed My Content Strategy
Each brand uses Chartbeat, but I can only speak to how my brand uses it specifically. Everyone on editorial and social has Chartbeat open all day long to see what's working and where we can tweak headlines to help get more eyeballs on those stories. We especially love the big board where we can see all the content performing at one time and historically when we've been in the office, I cast it to the large TVs above our desks.
- Real-time data - to see what our audience is engaging with to help inform future stories.
- Having a clear and modern version of what a return visitor is (using your 5-second tracker); this is important because it gives us a clear understanding of who is reading our content and for how long—it helps us define our loyalists and discoverers.
- Easy snapshot of referrers to see where traffic is coming from.
- Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
- More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
- Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.