Chartbeat Reviews

19 Ratings
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Reviews (1-9 of 9)

Anonymous | TrustRadius Reviewer
February 21, 2020

Excellent A/B testing and analytics tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
Chartbeat is being used by multiple departments, but not the entire organization. It's being used by the editorial department and product department as well. It addresses our need for A/B testing for headlines to increase website traffic and helps with analytics to better understand user behavior on our website.
  • A/B testing
  • Real-time dashboard
  • Photo testing
  • Historical analytics
Chartbeat is well suited to the people I work with directly, reporters in particular who are trying to increase traffic to their stories. It's suited to improving home page traffic where we can test headlines to see which our readers like best. It's less suited for a finance department, for example, that might not have much use for Chartbeat's capabilities.
Our analytics folks work more directly with Chartbeat than I do on a regular basis. However, we've had representatives visit and they have been wonderful, showing us the latest in what's happening with the platform and answering any questions we have. Typically Chartbeat is quick to respond when we have problems or concerns.
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Anonymous | TrustRadius Reviewer
November 30, 2018

Chartbeat is the best realtime traffic tracker out there!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it in the web department, and we use it to track how many people are on our web properties at any given time, and how they got there. We also use it to see spikes in traffic, and get the alerts to see if our servers go down. I send reports frequently to department heads in the organization based on information I get from Chartbeat.
  • Real-time analytics
  • Server speed/if the server is up
  • Traffic sources
  • Geo-location of sources
  • The source of traffic sources could be a little more clear - where do "direct" links come from?
Very useful when you need to know how many people are on your site and where they're coming from.
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Anonymous | TrustRadius Reviewer
March 28, 2018

My Chartbeat Review

Score 5 out of 10
Vetted Review
Verified User
Review Source
We use it simply to keep a live track of current visitor levels to the site. It gives a good initial gauge of how our email activity is performing.
  • Live concurrent visitors
  • Nice dashboard view
  • Having the ability to compare today with what we did the same time last week, last month, last year would be useful
  • If I'm interested in any level of detail I go to GA
Just for giving a general idea of how much traffic is coming to the site and where they are going
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Anonymous | TrustRadius Reviewer
July 26, 2017

Chartbeat Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
Chartbeat is being used by the analytics and digital teams to track how many users on are on the site at a time. One business problem it addresses is it lets us know how many users could be affected in the case of a site outage. If the number is high then we are typically more conservative about code pushes versus if the number is lower.
  • Top Pages - Chartbeat lets you know what pages on the website are being viewed the most.
  • Concurrents - Chartbeat tells you how many individual users are on your site.
  • Trends - Chartbeat will tell you what time of day is most popular for your particular website.
  • Chartbeat includes internals in its calculation which can be misleading sometimes.
  • Charbeat sometimes takes a couple of minutes to update.
  • Chartbeat tells you what device a user is on but I don't think it's 100% accurate.
Chartbeat is well suited for a company that wants to know at a specific moment of time how many users are on the website. It is great to have up on a screen in the background of a room so people can glance at it whenever they want. It doesn't do a whole lot other than tell you the basic numbers.
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John McElhenney | TrustRadius Reviewer
May 05, 2014

Chartbeat's Simple Real-time Analytics

Score 8 out of 10
Vetted Review
Verified User
Review Source
Chartbeat has some beautiful graphics for analyzing your website metrics. Often it is a good idea to use a few alternatives to Google Analytics to see if you uncover any new data for optimising your business flow.

A nice alternative to GA. Does some real-time analytics in a unique way.
  • Real-time data is Chartbeat's strength. Their "NOW" dashboard gives you actionable information.
  • Chartbeat can show me multiple sites in one view.
  • A nice alternative to Google Anaytics.
  • You're going to need additional metrics data to look at trends and patterns across periods of time.
  • I'm not a huge fan of the "fuel-gauge" type of chart for data reporting.
  • I'd like Chartbeat to go deeper into the data. Let me drill down a few levels and give me the same beautiful graphics.
Real-time usage with Chartbeat is great. It's a low-cost option. Simple is powerful. If you're client is overwhelmed with GA, Chartbeat is a simple alternative that can get them thinking about things in real-time.
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Stephanie Porter | TrustRadius Reviewer
December 14, 2013

My Chartbeat Experience

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Provides real-time data
  • Allows user to track specific platforms
  • Allows user to analyze geographical targets
  • Incorporate more specific social platform tracking
  • Campaign and hashtag tracking
  • Provide data for more then just the past 30 days
Play around with Chartbeat and test diverse content. The only way you can tell what will do well is if you give all your content a chance.
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Anonymous | TrustRadius Reviewer
February 03, 2016

Chartbeat review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Chartbeat was used in newsrooms up and down the country to allow editorial staff to get a real life snap shot on how the traffic was reacting to their site. It allowed journalist to really promote their content on social media and actually see the engagement with users. We could also get a rolled up snapshot for all 200 websites to see where spikes in traffics where, what caused them and how we could turn spikes into audience growth.
  • Realtime data on editorial content
  • Sources of audience per site
  • Rolled up view of real time data for a lot of site
  • Put more into historic data. Currently the real time data is key, which makes sense but when users are given the option to download the previous day and last 7 days of data they will, but unfortunately as you go further back in time the data gets more sparse. Room for improvement there.
Chartbeat is brilliant for editorial based sites that are flexible in reacting to the audience. When a story does particularly well the editorial staff needs to be able to promote the story on social media; display it high up on the homepage and just generally make sure that the spike they are seeing continues to grow and that they can ensure those users don't bounce straight off the website. It is always enjoyable to see the moment when a story goes viral and giving editors the options to also see this makes their job a lot more three-dimensional. All of a sudden they aren't just writting content, they are affecting how real people use the site and they are going to interact with the rest of the content.
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Anonymous | TrustRadius Reviewer
May 17, 2014

March to the Chartbeat of Your Own Drum

Score 6 out of 10
Vetted Review
Verified User
Review Source
It is used to track web traffic for an entertainment news magazine show's website. The online team monitors this to see what stories are trending and the kinds of stories readers are most and least interested in.
  • It tells you how many people are simultaneously reading a single article at any given time.
  • This information helps us determine which stories to link to and promote due to level of interest.
  • We can see what social media sites are referring readers to our articles and photo galleries.
  • Sometimes story headlines are duplicated or unidentifiable.
Chartbeat is good if you are looking to really familiarize yourself with your web browsing audience to better cater towards and serve their interests.
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Anonymous | TrustRadius Reviewer
December 24, 2013

Chartbeat Delivers Valuable Behavior Data at a Price

Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Chartbeat excels in providing real-time data about a website 24/7.
  • Chartbeat highlights your social media activity, and it even lets you link your Twitter handle to the site so you can keep constant track of your presence on Twitter.
  • Chartbeat lists the top search terms sending people to your site, allowing you to maximize your SEO plans.
  • Chartbeat tells you what your top pages are, but it would be even more helpful if it also showed what pages people are exiting your site from the most. That way, you could focus on creating better links on said pages to keep people on your site longer.
  • Chartbeat shows you what percent of your site's visitors are on mobile devices, but it doesn't show which pages are more popular on mobile devices compared to computers and vice versa.
  • Chartbeat lists the number of social concurrent visits to your site at any given time, but it would be more beneficial if that number was broken down by each social channel (Twitter, Facebook, etc.).
I would advise a colleague to compare Google Analytics to Chartbeat when choosing a behavior data program. I'd want to know how frequently they use social media for their website, because Chartbeat excels in breaking down social media data. I'd also want to know how many pages their website updates each day, because it would be more costeffective to use Google Analytics with a lower page count.
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About Chartbeat

The Chartbeat Publishing suite aims to consolidate all of the different tools used by modern newsrooms into one robust platform that tracks an entire visitor journey, highlights opportunities in real time every step of the way, and evolves with the industry itself.

Chartbeat’s metrics, like Engaged Time and Recirculation, are built around actual real-time reader behavior to show users how their audience is engaging with content and moving through their site. And with Chartbeat's in-depth audience and referrer data, the vendor promises users will have the insights they need to produce and promote quality content to build a loyal, engaged audience.

Real-time visual, in-page analytics, and narrative-form feedback lets users analyze their articles and make editorial changes in real time to optimize layout, placement, headlines, link strategies, and social promotion, according to the vendor.

Chartbeat offers a Mobile app, Slack integration, spike alerts, and flexible API, so that users can always be ready to take action with data at their fingertips.

The vendor says users will gain insight into their over-time successes and build long-term strategies with Report Builder, Chartbeat’s powerful and customizable historical reporting tool.

Categories:  A/B Testing,  Web Analytics

Chartbeat Features

Has featureReal-time and historical analytics dashboards
Has featureReader experience optimization tools
Has featureReporting features
Has featureHeadline Testing

Chartbeat Screenshots

Chartbeat Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Chartbeat Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

Chartbeat Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All