Overview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Great Platform for the Price.
Perfect or international shipping options
BigCommerce is a well rounded great e-commerce platform
BigCommerce delivers
Helped Take My Small Company to the Next Level
BigCommerce is worth it!
Big Commerce has helped me affordably grow my online business
BigCommerce Success!!
BigCommerce is there for my company.
BigCommerce Added a Second Income Stream To Our Business
BigCommerce, Big Results!
BigCommerce: a strong-hosted eCommerce platform
BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.
How BigCommerce Differs From Its Competitors
BigCommerce Customization
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.868%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
Standard
$29.95
Plus
$79.95
Pro
$299.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 7.8Product catalog & listings(413) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 6.8Product management(410) Ratings
Product catalog can be easily updated.
- 7.4Bulk product upload(310) Ratings
Admins can upload products in bulk using spreadsheets.
- 7Branding(361) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 7.3Mobile storefront(401) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 7.3Product variations(387) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 7.6Website integration(341) Ratings
Integrates with an existing company website or blog.
- 7.4Visual customization(403) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 7CMS(296) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 7.5Abandoned cart recovery(361) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 7.4Checkout user experience(398) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 7.7eCommerce security(399) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 7.2Promotions & discounts(380) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 6.8Personalized recommendations(316) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 7.3SEO(375) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 7.5Multi-site management(185) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
- 7.1Order processing(388) Ratings
Includes tools or integrations for order processing.
- 7.1Inventory management(344) Ratings
Includes tools or integrations for managing inventory.
- 6.9Shipping(349) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 7.4Custom functionality(344) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
The vendor says that the product provides the following benefits to customers:
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(662)Attribute Ratings
- 9.1Likelihood to Renew53 ratings
- 9.1Availability5 ratings
- 9.1Performance5 ratings
- 8.9Usability26 ratings
- 9.1Support Rating25 ratings
- 9.1Online Training2 ratings
- 9.1Implementation Rating13 ratings
- 9.1Configurability3 ratings
- 7.7Product Scalability342 ratings
- 9.1Ease of integration3 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(1-3 of 3)Helped Take My Small Company to the Next Level
One of the things I like about BigCommerce was the fact they have fantastic customer service and were able to walk me through making changes to my domain name and other settings I was not sure on. They also make it really easy to build your site and list products which has made for a nice looking website, but has made the shopping on my site a lot easier for customers which has also helped increase sales which has made a huge difference!
- The customer support really is fantastic. Even with newbie questions I asked, they were quick to reply with the information I asked for, including helpful links which really made the difference in switching over and understanding what I needed to do.
- I am really thrilled with the interface and how easy it is to learn to use. From being really easy to create new pages, edit themes, and add new products, the interface takes very little time to learn. The theme editor is amazing with its WYSIWYG-style interface--I was able to create eye-catching pages in no time.
- The plug-ins you can add to your site are really handy, including shipping and payment processors like Stripe, which has just in itself helped increase my sales over using PayPal only.
- Another nice feature is the security for your site, BigCommerce is always updating things and trying to make your webstore as safe for you and your customers as possible.
- So far I have been really pleased with all aspects of BigCommerce and have not run into any problems or things I would do differently. Something small but something I can think of is in the theme editor. It would be nice to be able to add more items to a page, as I kept finding out I was running out of space when creating pages with lots of graphics/links.
- Product catalog & listings
- 100%10.0
- Product management
- 100%10.0
- Bulk product upload
- 100%10.0
- Branding
- 100%10.0
- Mobile storefront
- 100%10.0
- Product variations
- 100%10.0
- Website integration
- 100%10.0
- Visual customization
- 100%10.0
- CMS
- 100%10.0
- Abandoned cart recovery
- 100%10.0
- Checkout user experience
- 100%10.0
- eCommerce security
- 100%10.0
- Promotions & discounts
- 100%10.0
- Personalized recommendations
- 100%10.0
- SEO
- 100%10.0
- Multi-site management
- 100%10.0
- Order processing
- 100%10.0
- Inventory management
- 100%10.0
- Shipping
- 100%10.0
- Custom functionality
- 100%10.0
- I have been able to make a website that is easier for my customers to find products on and easier for them to order on.
- Being able to add Stripe as a payment processor has doubled my sales compared to just selling via Paypal.
- Having the ability now to sell gift certificates automatically has helped with sales also. It was a easy feature to turn on and set up.
- Creating Product Pages
- Uploading Images and making Gallery's
- Creating and Editing Themes for your webstores needs
- Easily keeping track of Orders and Customers Information
- I can not think of anything at this moment per say as I have been happy with really everything so far, and for what I have done with my site, I have not found anything all that cumbersome, maybe more of a learning curve on my side vs something they did wrong.
It is really handy when I am out and about to be able to see if there was any incoming orders along with check on order status, messages from customers and other options.
The app is really easy to use and offers options that really help with running a business online.
Documents and Customer support were fantastic in helping me move my domain name over to them and set things up right. The Documents available including some videos, examples it helps you figure out how to make things work I found.
Being I have played with webstore sites/software before things started to make sense fairly fast with how things are done on the site, but I think someone even more new to things than myself would find things fairly easy to get started and then things will slowly fall in place from there.
- Easy to use Webstore
- Being able to reach out to customers around the world, not just local.
- Webstore is something I can create and maintain myself
- For myself I really like the idea I can list products as Pre-Sales as my items are made to order. This way my customers KNOW there will be a lead time on their order without me needing to message every customer to check if that is okay.
- Its helped me create a website on top of my Webstore where I can link/supply information that is related to products I sell, this has helped increase traffic to my site, thus increasing sales.
- I plan to expand into other items related to my current items, and know creating the Categories and product pages will not be a crazy hard thing to do, so this is very reassuring.
- I would like to add a digital download section to my site eventually and was really happy to see all the options and settings for digital sales already there for you in the console.
I am VERY happy to be with BigCommerce compared to the way I was doing things as my webstore was not very good and I struggled to keep it going and never had any time to work on my website.
But now having everything in once place I can easily edit, I really am happy about things compared to the way they were.
- Scalability
- Ease of Use
I think I would have asked them and then made my list shorter to save time and energy looking all over.
- Implemented in-house
I gathered all the information I needed for the change thanks to Support and when the website was ready to go, I made the changes to the domain to move it over to BigCommerce. So it was a slow progress into the new Webstore but being able to do it in phases helped make it not seem so overwhelming.
- Knowing what to change in the Domain DNS Server settings and doing it correctly so everything connects right.
- Just the learning curve to using BigCommerce dashboard and learning what terms mean what.
Once my domain DNS changes were made things just worked with the new Webstore, so it happened way easier than I was expecting to be honest, but that sure is not a bad thing.
Overall I feel things went fantastic during implementation, and another reason I am still with BigCommerce is they just make things work and make me feel good about the security of my webstore and my customers.
- No Training
I found that the Documents and FAQ pages available really do help and doing some searching you can find videos on how to actually implement different options and settings. If you are pretty new to all this, it might be worth checking into what training is available and if it suites you needs/price range.
So far it has offered me every option I have needed and even some more I did not know I needed but sure am glad to have.
I have a notebook that I kept with me when doing the site, and wrote down settings before making those changes as I was learning so in case I made a mistake I could refer to the book and change that setting back hopefully fixing any possible issues. Take your time and do not rush things you are not sure about would be my biggest suggestion.
Support was amazing with helpful information, links to documents and videos that would help me make those changes.
Things went really well thanks to all the info they provided which helped reduce my stress levels during this important changeover to BigCommerce.
They always replied with a proper message including the information I needed and links to help files/videos to make it that bit easier and save me time searching for the right information.
I was really stressed out with the need to move the site to them, but with the customer support and information they made it about as painless as it could possibly be, which I REALLY appreciate.
Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
BigCommerce Review
- One stop solution for our e-commerce needs.
- Easy to learn and use.
- Price could be better.
- 3rd party vendors constantly bothering us.
- Product catalog & listings
- 100%10.0
- Product management
- 100%10.0
- Bulk product upload
- N/AN/A
- Branding
- 100%10.0
- Mobile storefront
- 100%10.0
- Product variations
- 50%5.0
- Website integration
- 50%5.0
- Visual customization
- 100%10.0
- CMS
- 50%5.0
- Abandoned cart recovery
- 70%7.0
- Checkout user experience
- 70%7.0
- eCommerce security
- 100%10.0
- Promotions & discounts
- 60%6.0
- Personalized recommendations
- 50%5.0
- SEO
- 50%5.0
- Multi-site management
- 70%7.0
- Order processing
- 100%10.0
- Inventory management
- 80%8.0
- Shipping
- 70%7.0
- Custom functionality
- 70%7.0
- Generally positive impact on all of our business objectives.
- Online catalog
- Online sales - retail
- online catalog - instead of printing catalog, out website developed with BigCommerce is now becoming our online catalog
- Not sure
- Product Features
- Product Usability
- Prior Experience with the Product
- Implemented in-house
- Migration from previous program used were the hardest part
- no training
- Listing products with various options (size, color, etc.)
- Limiting or restricting certain portion of the sku's (removing sold out sku portion from existing listing)
- None
- I would like to have my business accounting software integrated with BigCommerce
- File import/export
- No upgrade were done as of this review date
- N/A
SUPER Big E-Commerce at affordable prices
- Their live chat help is very, well, HELPFUL. They simply DO NOT re-direct us to an FAQ page....they help us solve problems. And if by chance they cannot help, then they escalate the issue to those with more technical savvy. By helping us, they are also helping themselves. Our problems are their opportunities for improvement.
- Sometimes it is too difficult and too time-consuming to resolve an issue over chat. It's also frustrating. At some point during an arduous chat, the operator should offer up the option to discuss over the phone.
- BigCommerce gives us a wonderful platform by which we can offer our products, and that's all good and fine, but reaching a market is another task in itself. They have gained my trust as a loyal customer, and it would be great if they could also help my business grow by offering SEO/marketing services.
- Product catalog & listings
- 100%10.0
- Product management
- 100%10.0
- Bulk product upload
- 100%10.0
- Mobile storefront
- 100%10.0
- Product variations
- 100%10.0
- Website integration
- 100%10.0
- Visual customization
- 30%3.0
- CMS
- 100%10.0
- Checkout user experience
- 100%10.0
- eCommerce security
- 100%10.0
- Promotions & discounts
- 80%8.0
- SEO
- 10%1.0
- Order processing
- 100%10.0
- Custom functionality
- 100%10.0
- It has NOT had much of an impact, mainly because I have not been able to reach a market broad enough to drive traffic
- customer satisfication
- customer issues with shipping
- honestly, nothing.. cannot think of anything at all.
- for our new business product venture, we plan to use BC to setup our online site
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Implemented in-house
- maintaining the prices for all the thousands of prices that were input; shipping, etc.
- Online training
- no training
- setting up the products
- the payments
- backend functions can be tricky at times; need a good knowledge of computers.
- mobile
- no
- File import/export
- did not upgrade yet
- will let you know when we upgrade