An overall good product that meets the needs for centralized documentation for managed service providers
Our IT team uses ITGlue to track all documentation, Standard Operating Procedures (SOPs), and Passwords. They have recently added a …
Starting at $29 per month per user (5 user minimum)
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What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM…
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Pricing
Basic
$29.00
Cloud
per month per user (5 user minimum)
Select
$34.00
Cloud
per month per user (5 user minimum)
Enterprise
$39.00
Cloud
per month per user
Entry-level set up fee?
- $545 one-time feeRequired
For the latest information on pricing, visithttps://www.itglue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user (5 user minimum)
Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is IT Glue?
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
IT Glue Features
- Supported: Flexible Assets
- Supported: Password Management
- Supported: API & Documentation Automation
- Supported: Knowledge Base & SOPs
- Supported: SOC 2 Compliant
IT Glue Screenshots
IT Glue Videos
IT Glue Explainer Video
IT Efficiency with a Unified IT Management Platform
IT Glue Integrations
IT Glue Competitors
IT Glue Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, EMEA, South Africa, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
IT Glue starts at $29.
Reviewers rate Usability highest, with a score of 9.
The most common users of IT Glue are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend IT Glue for its ability to centralize and organize scattered information. They appreciate how the platform helps them migrate from a hodgepodge of documentation systems, bringing all their data into one place. This feature allows users to access critical information quickly, eliminating the need to search through multiple sources.
Reviewers suggest IT Glue as a valuable tool for streamlining workflows and improving productivity. With its intuitive interface and powerful search capabilities, users can easily find the information they need, reducing time spent on manual searching and increasing efficiency. Additionally, the platform's customizable templates and tagging system enable users to standardize their documentation processes, ensuring consistency across their organization.
Customers praise IT Glue for its robust security features and data protection measures. The platform offers encryption, two-factor authentication, and user access controls, giving users peace of mind when it comes to safeguarding sensitive information. This level of security is especially important for businesses that deal with confidential client data or have compliance requirements.
Overall, users recommend IT Glue for its ability to centralize scattered information, streamline workflows, improve productivity, and provide robust security features.
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Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
June 15, 2021
IT Glue - Over-priced and under-whelmed
Score 1 out of 10
Vetted Review
Verified User
IT Glue is being used across our organization to secure client data. As a Technology Support Provider, we keep a lot of info on our client's technology and a tool like IT Glue is needed to quickly store it and access it securely. It needs to be accessible to all staff and preferably to clients too.
- Storing basic information such as notes and configurations about a specific client.
- Staff being able to access the data on a computer or mobile device.
- [I feel] it is trying to be an all-in-one tool by including password managers, checklists, etc.
- [I believe] it is quite slow and clunky.
- [I feel] the interface is very outdated.
- Password manager is terrible compared to others [in my experience].
- [I feel the] checklist functionality is not good compared to other products.
- [I believe] permissions are very confusing.
- [I feel the] learning curve is steep.
- Storing configuration information about clients
- Sharing configuration information about clients
- We regret the purchase and have received little, if any, ROI.
- [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
- Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
We used simply OneNote before IT Glue and still keep basic info in there. [I believe] it was not great for sharing outside the company but worked very well to share securely with staff. RoboForm can be used to share info to your clients, such as passwords and configuration details. We have started using Atera and find we can use that to store configuration info securely too.
February 24, 2021
IT Glue Review
IT Glue is used primarily by our helpdesk and projects departments. It is intended to be used across the organization but due to its inconsistent search function and strong learning curve on how to find information, it is not used by other departments.
It addresses most documentation items by allowing us to put in what key information someone new would need to reference or something that does not change often. It does not fulfill the need for easy edits or submissions for ever changing items or major projects.
It addresses most documentation items by allowing us to put in what key information someone new would need to reference or something that does not change often. It does not fulfill the need for easy edits or submissions for ever changing items or major projects.
- Fully customizable tenant information with core & fixed assets
- Easy to organize SOPs
- Looks visually appealing
- Search functionality is only from document titles
- Archive search is unpleasant
- Difficult to find where information is stored within a flexible or fixed asset
- It allows our organization to point people to a central repo. Time gained for self help
- Detracts as we have to pay someone time to maintain the system
- More often than not we have to make significant formatting edits to articles to make them searchable.
Currently, we are evaluating using Sharepoint instead of IT Glue as documents and items are searchable within the document instead of by title. We feel that by only searching by title and the type it hinders the speed at which information can be found easily.
October 13, 2019
IT Glue is an absolute must-have for any MSP
IT Glue is being used on our technical team to handle all inventory/asset, password, knowledgebase management to support our customers. It allows us to have a one-stop-shop for any information our techs may need.
- Password management.
- API connections to key software such as Autotask and Office 365.
- Configuration documentation.
- Full push to auth 2FA with Duo.
- Mobile App - This would be #1.
- Improved response time on incidents.
- ROI is obvious. The more data we put in for our customers the more efficient our techs get.
We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you need something already done which is why we went with IT Glue.
April 11, 2019
IT Glue is easy to use and is a lot of fun to learn
IT Glue has been given our MSP team a large array of tools to better assist our clients. It allows us to easily access such tools as passwords, licenses, knowledge base articles, and keep track of everything that our clients have on site. We are able to locate anything on the site by a simple search. It makes managing simple and easy to use. It has helped reduce the amount of time each of us spends searching for client information. We are also able to sync various vendors with IT Glue and all that information is pulled into their page. This helps us stay productive as an MSP. We receive better results with how reliable IT Glue has been.
- Client Management - We are able to easily select a client or do a search for a particular password on the main page.
- There is a lot of information you can add for each client: Contacts, documents, domain information, SSL information, and more. It's very well made, so nothing feels confusing.
- IT Glue integrates very well with other software to make it even better. Being able to use PowerShell and RDP within IT Glue is super useful.
- The price for each IT Glue user is not that high.
- Removing KB documents takes some time to learn. This mainly has to do with certain permissions assigned to each user. I wish it was easier to delete documents that are added by mistake.
- There's a bit of a learning curve before you see why IT Glue is so good. You might feel overwhelmed at first.
- I hope IT Glue keeps adding more vendors to the list. It would be a shame if something wasn't compatible or could not be imported into IT Glue.
- Solves our client's needs in a timely manner.
- Reduces the amount of money we spend on IT software.
- Very user-friendly. Creating knowledge base articles has never been this easy.
- Spiceworks and Zoho Desk
Spiceworks is a free tool to use if you're in MSP. The community is fantastic, but it lacked in certain features. The amount of information I can put into IT Glue is leagues ahead of Spiceworks. You also have to have supplementary software to reach the wealth of information that IT Glue provides. Zoho was a very toned down help desk system and it felt like finding passwords was more of a chore. With IT Glue everything is in front of you. You have to take some time to implement it, but I highly recommend trying IT Glue. IT Glue helps us get information that our clients need fast.