Overview
What is NetFortris?
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
Play with the cloud (communication)
Fonality Review
Low-cost on premise IP PBX with less than stellar support
My year and a half with Fonality
It truly is the Hud!
Disappointed User
My happy experience with Fonality
Small Business - First Phone System
A great (but not perfect) hosted VoIP option
Great!
Great product. I can't imagine by business without Fonality.
Fonality on campus at SEA
TAC loves Fonality!
Upgrade to Call Center
Fonality Cloud based PBX worth a look
Popular Features
- Directory of employee names (78)10.0100%
- Call reports (78)9.090%
- Message alerts (78)9.090%
- Answering rules (89)7.070%
Pricing
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
Essentials Edition
$19.99
Professional Edition
$24.99
Entry-level set up fee?
- $5 per userRequired
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30 per month
Product Demos
NetFortris Product Spotlight - Comm-unity HUDWeb Demo
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 7Hosted PBX(58) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 6Multi-level Interactive Voice Response (IVR)(46) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.8User templates(2) Ratings
Create and apply batch configurations to multiple users at once
- 9Call reports(78) Ratings
Historical call analysis and trending metrics
- 10Directory of employee names(78) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7Answering rules(89) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 7Call recording(67) Ratings
Automatic recording of inbound and outbound calls
- 6Call park(73) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8Call screening(67) Ratings
Ability to block numbers or send calls directly to voicemail
- 9Message alerts(78) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7Video conferencing(17) Ratings
Built-in video conferencing capabilities
- 8Audio conferencing(54) Ratings
Audio conferencing credentials for all on the system.
Mobile apps
Apps are compatible with mobile devices.
- 9Mobile app for iOS(46) Ratings
App for iPhone and iPad
- 9Mobile app for Android(33) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is NetFortris?
Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:
- Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
- Building in fundamental call center features like simple queues
- Offering advanced features that make enterprise-level call center available at the fraction of the price
- Including a web phone and mobile app at no additional cost
- Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
- Providing 24/7 support - even on holidays
- Transparency: if there is an issue, they'll tell users
NetFortris Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Heads Up Display (HUD) UC applications
- Supported: 100+ Business Phone System Features
- Supported: Softphone (Included)
- Supported: Voicemail Transcription
- Supported: Call Center Software (Built-in)
- Supported: On Demand Recording / Record All
- Supported: Paperless Fax / FaxLync
- Supported: 24/7 Support
NetFortris Screenshots
NetFortris Video
Watch What is NetFortris?
NetFortris Integrations
- Salesforce Sales Cloud
- Box
- Twilio Zipwhip (discontinued)
- Intellinote
- Snap Recordings
- Allstate eAgent
- Blitz Lead Manager
NetFortris Competitors
NetFortris Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Global (99 countries and territories) |
Supported Languages | English |
Frequently Asked Questions
NetFortris Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 40% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(162)Attribute Ratings
- 8.8Likelihood to Renew16 ratings
- 8Availability4 ratings
- 8Performance2 ratings
- 7.6Usability8 ratings
- 9.1Support Rating7 ratings
- 7.2Online Training4 ratings
- 8In-Person Training2 ratings
- 9.8Implementation Rating4 ratings
- 9.7Configurability3 ratings
- 8.1Product Scalability2 ratings
- 8Ease of integration1 rating
- 8Vendor pre-sale1 rating
- 8Vendor post-sale1 rating
Reviews
(1-4 of 4)Upgrade to Call Center
- Reliability of the system
- The customization of the inbound call experience
- Ability to transfer calls to a softphone, hardphone and cell phone
- Great customer service
- More clear on the subscription features and costs at time of quotes
- Remove unusable features from the softphone if subscription does not cover
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 90%9.0
- Call reports
- 90%9.0
- Directory of employee names
- 90%9.0
- Answering rules
- 60%6.0
- Call recording
- 80%8.0
- Call park
- N/AN/A
- Call screening
- N/AN/A
- Message alerts
- N/AN/A
- Video conferencing
- N/AN/A
- Audio conferencing
- N/AN/A
- Mobile app for iOS
- N/AN/A
- Mobile app for Android
- 70%7.0
- The system is $10 per month cheaper than Intermedia, although we would have to upgrade to a more expensive plan of +$50 per month to maximize Fonality.
- It's too early to tell but with auto answer it should allow us to take more calls with fewer agents and still provide a better customer experience. Should save on payroll.
- With the 99.99% reliability with fonality, we have fewer dropped calls and most likely capture more potential sales.
- Intermedia
- Customer support
- Booking tours
- Direct calls to owners and upper management
- Displaying ads on hold music for customers and product awareness
- Use our shop as a secondary call center during our slow season to minimize payroll costs
- Flexibility to work from home and provide the same customer experience
- Night mode to be able to close shop early without having customers go through the standard prompt
- More use of cellphone routing
- Agents can work from home, which may allow us to work without office space
- More advance routing of calls to give agents more information on inbound calls
- Recording keeping of inbound and outbound calls to follow up with potential big sales and development of new sales leads
- Price
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
- Implemented in-house
- Not know exactly when our main line would be ported over
- Hard to test system using phones attached to agents because Fonality treats it as an interoffice call. There should be a better way to simulate 4-5 inbound calls to see how the system and reps can place on hold, transfer.
- Online training
- The server configuration is straight forward and idiot proof for the most part
- The hardphones exceed expectations
- The integration of WebHUD and Desktop software are great!
- The different licences and the softphone software. The software gives us the ability to create weird problems with accepting transferring calls.
- The learning curve for training new staff is there although for most people I think it's easy to learn.
- It would be nice to have a feature to have a test or sample of possible changes before it goes live for our customers. For example to update the menu, change the music, ect
Fonality is a simple VoIP solution that works.
- Web interface is easy to use.
- Setting up new phones and users is quick.
- Fonality provides good support if there are ever any issues.
- Quality service and easy to work with.
- Sometimes the account managers take longer to respond when dealing with account issues.
- Should have access to add a new phone directly through the web, but Fonality needs the MAC address to do that.
- Setting up the company directory could be more straightforward.
- Hosted PBX
- 80%8.0
- Multi-level Interactive Voice Response (IVR)
- 80%8.0
- Call reports
- 80%8.0
- Directory of employee names
- 80%8.0
- Answering rules
- 80%8.0
- Call recording
- 80%8.0
- Call park
- 80%8.0
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Audio conferencing
- 80%8.0
- Mobile app for iOS
- 50%5.0
- Mobile app for Android
- 50%5.0
- Pricing is good for our company with the amount of users we have.
- Relatively low maintenance costs.
- Hardware and software support is available when needed.
This includes: management, accounting, IT, marketing, and human resources.
Everyone that needs the ability to communicate quickly and efficiently has access to the phone system.
It is important that it is readily available and assists them in their daily functions.
Since this is a VoIP based system, you need to know how to configure firewalls and switches to pass phone traffic to the SIP provider.
In addition, the ability to set up VLANs is important since network segmentation is key when it comes to voice traffic.
- Dealing with customers on a daily basis.
- Setting up conference calls and taking part in meetings.
- Working with internal employees to achieve the quickest response times.
- Using HUD to message employees when they are not available.
- Conference calls are quick and easy.
- Menu system setup is straightforward via the web interface.
- Using conference calls when employees are on the road.
- Sending messages to mobile phones.
- Voicemail to email is convenient.
Adding additional users and phones is straightforward and quick.
The support is always available when we need it which is important for a 24/7 business that relies on quick communication.
The older system was cumbersome and difficult to add new users and phones.
It was also not as cost effective due to higher phone and operating costs.
Fonality made sense both on a technical and financial level.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
We needed a straightforward system, both from an admin and user perspective.
The ability to add new users and phones was important, as well as users being to able to learn the system quickly.
All the features that the system has were important to us (voicemail to email, conference calls, directory).
We knew the features that we wanted in the system and we chose the best system based on them.
Being able to use various phones was important, rather than being forced to use one provider so that was key in the evaluation process.
- Implemented in-house
- No major issues but just assisting users with the daily usage of the phones.
- No major issues but just assisting users with the daily usage of the phones.
- No major issues but just assisting users with the daily usage of the phones.
The hardest part was getting the network configured properly to pass voice traffic.
It helps having a network administrator who has had experience with these types of installations.
Although Fonality support is available, having on-site assistance is always beneficial when issues do arise after the install.
- Online training
- In-person training
- Self-taught
It went smoothly and all the details and functions of the system were made available to the office staff.
Any questions were answered promptly and if any issues did arise, Fonality was available to answer them.
Everything from placing calls to checking voicemails were detailed in the online training. It made learning and using the phones easy because all the details were outlined in an easy to read fashion.
The menu system for each individual phone was a little different, depending on the phones that people used in the past.
But overall, most people did not need training and the self-taught approach worked.
It was the right amount and updates were available if more changes were needed.
The phones have the ability to change ringtones, backgrounds, and other unique options that are not available on other systems.
I would recommend to read the online manuals if you have any issues.
However, if you have had experience with VoIP systems then you know that you can experiment with configuring various options without any issues.
We have various menus set up when someone calls in to the main extension.
It was straightforward to set up and Fonality was able to assist in this.
It did take some learning to figure it out but overall not difficult with their assistance.
Fonality was able to assist in this and test the process after the initial install.
It did take a little work and testing, however they were readily available to assist.
Overall, they were patient and it worked out adding this feature.
This was a nice feature that allowed staff to be away from their desk and still receive calls.
It was easy to set up as well, and convenient for employees who were out in the field and could still communicate with office staff.
If an issue ever arises, I can place a call and open a trouble ticket.
This is typically resolved the same day since the support staff is available during regular business hours and helps with any and all issues.
If an issue ever arises, I can place a call and open a trouble ticket.
This is typically resolved the same day since the support staff is available during regular business hours and helps with any and all issues.
There were specific changes that needed to be made to the phones in order to gain access to the network.
They assisted in a quick and helpful manner.
- Dialing and company directory.
- Conference calls and meetings.
- Voicemail to email interface.
- Nothing is difficult or cumbersome.
- Nothing is difficult or cumbersome.
- Nothing is difficult or cumbersome.
Whether you are a user or an admin, you can learn very quickly how to use the phones.
It does not require much technical knowledge on how to use various functions, as they are well implemented and easy to find.
The usability is a big plus of this system.
Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.
Overall, it is not that difficult as long as all of this is in place.
If any issues do occur, their support staff is available around the clock to help.
This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability.
It is a well put-together system that does not need daily support.
It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones.
More systems should strive to work as well as Fonality's.
- Microsoft Outlook
- Windows OS
- HUD Web
Fonality provides a plug-in that allows users to dial directly from the Outlook interface.
It integrates well with the address book and picks up numbers and names.
- Revenue Control System
- HR system
- Access Control System
- File import/export
- Single Signon
Fonality provides a plug-in that allows users to dial directly from the Outlook interface.
It integrates well with the address book and picks up numbers and names.
It is never an issue with getting their technical support staff to assist.
Even if it is a new concept, they will still look into and attempt to assist in the implementation.
It is a configurable system if you are looking for added functionality.
We were able to communicate to them the amount of users we needed, as well as the maintenance contract.
They provided in-depth information on the up-front costs, as well as future expenditures, which made it easy to understand the overall investment.
It was never an issue to get a hold of the account manager or other support staff.
More companies should strive to provide this type of post sales support, because it helps in retaining future business.
They were able to provide detailed information on all of this, which made it easy to see all the costs.
The negotiating was relatively straightforward, and it was not difficult to receive the service and cost that we wanted.
As long as you have all your numbers in front of you and present them in a clear and concise manner than the rest will work itself out.
In this case, the number of users as well as features that we expected were important in the overall sales process.
It was a quick process (typically less than 15 minutes).
There is a web interface that has an upgrade option and it takes care of the update automatically and provides a log through the entire process.
- Server stability improvements
- Phone feature improvements
- Call quality improvements
- Added phone features
- Added server functionality
- Added user features
We all love Fonality at the company
- Instant call log when customer calls and keeps history of what the call was for. Real time Chat within High privacy of the firm for internal document.
- Customer relationship on your finger tip with all information that you need.
- Crystal clear sound way better than ordinary hosted PBX.
- Everyone loves Fonality because of the great integration with Salesforce.
- Mobile communication or App
- CTI development
- Find me feature
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- User templates
- 90%9.0
- Call reports
- 100%10.0
- Directory of employee names
- 90%9.0
- Answering rules
- 100%10.0
- Call recording
- 90%9.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 90%9.0
- Video conferencing
- 90%9.0
- Audio conferencing
- 100%10.0
- Mobile app for iOS
- 90%9.0
- Mobile app for Android
- 70%7.0
- Productivity
- Customer Service
- Salesforce CRM Integration
- Great for inhouse
- Cloud
- Fonality
- Cloud salesforce
- All call log tracebility
- Leader in Crm innnovation
- Support cti
- Internal chat
- Call trace
- Customer service
- Account management
- Call tranfer
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
- Implemented in-house
- Training
- Software install to all user time
- Linux support
- PRI
- Phone numbers porting from old provider
- Online training
- In-person training
- Self-taught
One major thing I have noticed is that the CPU load on the server itself can become overloaded very easily and can occasionally cause poor quality during calls or having the phone system fail over all ( Which I then have to log in and restart the server ). My other problem with the service is that their control panel calling it slow and sluggish is an understatement. Pages take almost a minute to load even during early mornings, This makes me dread having to make any changes to this particular system.
- The ability to make tree structures for routing your calls is very intuitive. Auto-routing is a breeze and anyone can learn it fairly quickly. Also having the ability to upload your own hold music playlist is great.
- Customer service are friendly and you receive top notch service.
- User management is simply laid out and has more than enough functionality out of the box to satisfy any admin.
- Even though you are an admin and have access to the control panel, you really do not have full control of the server. So calls once and awhile to customer service will be needed.
- Admin control panel page takes forever to load. Any changes that need to be made every click takes about a minute to load.
- The Web interface for the control panel can use a but of an update.
But on the other hand, If you are in an organization that doesn't have many users, Fonality's ease of use will be a great " set it and forget it " product.
- The digital phone system tied with this has also helped us save on having to purchase physical desk phones. But the ability to have a mixture of both soft phones and desk phones is great.
- Adding users and user management.
- Call Routing setup
- Call tree structure setup.
- Web control panel.
- Diagnosing breaks when something goes wrong.
- lack of config alerts.