Nextiva is the best VOIP Company you will ever find and/or need!
They use to to communicate with the public through their many services that they provide. They use it to help them call and answer any …
Starting at $30.95 per month per user (1-4 users)
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What is Nextiva?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Recent Reviews
Awards
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Popular Features
- Answering rules (207)9.494%
- Call reports (176)9.292%
- Message alerts (206)9.191%
- Call recording (175)9.191%
Reviewer Pros & Cons
Pricing
Essential
$25.95
Cloud
per month per user (20-99 users)
Professional
$30.95
Cloud
per month per user (20-99 users)
Enterprise
$40.95
Cloud
per month per user (20-99 users)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $30.95 per month per user (1-4 users)
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Nextiva?
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva's customer experience platform, from one AI-powered communication hub, transforms the way businesses engage with their customers. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
Nextiva Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Nextiva Integrations
Nextiva Competitors
Nextiva Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Nextiva starts at $30.95.
Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) and Directory of employee names highest, with a score of 9.4.
The most common users of Nextiva are from Small Businesses (1-50 employees).
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Reviews and Ratings
(283)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-25 of 241)Companies can't remove reviews or game the system. Here's why
100%
10.0
100%
10.0
100%
10.0
100%
10.0
May 16, 2024
Phones are great and we saved money!
67.5%
6.8
68%
6.8
22.5%
2.3
N/A
N/A
May 16, 2024
Nextiva is a great platform for sales offices.
Score 10 out of 10
Vetted Review
Verified User
100%
10.0
100%
10.0
50%
5.0
100%
10.0
April 29, 2024
Nextiva has an educated and helpful culture.
Score 10 out of 10
Vetted Review
Verified User
60%
6.0
60%
6.0
N/A
N/A
100%
10.0
April 25, 2024
We Saved alot of money with Nextiva!
Score 10 out of 10
Vetted Review
Verified User
100%
10.0
100%
10.0
100%
10.0
100%
10.0
April 25, 2024
Satisfied Customer
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
April 24, 2024
Rough Start but worth the time
100%
10.0
58%
5.8
N/A
N/A
80%
8.0
April 24, 2024
Happy to Find Nextiva Business Phone Service
92.5%
9.3
88%
8.8
96.66666666666666%
9.7
100%
10.0
April 24, 2024
Great Service
Score 10 out of 10
Vetted Review
Verified User
N/A
N/A
100%
10.0
N/A
N/A
100%
10.0
April 24, 2024
Nextiva Business Phone Service - Great Value
83.33333333333334%
8.3
90%
9.0
80%
8.0
80%
8.0
April 24, 2024
Solid Phone Service at a fraction of the cost of POTS
Score 10 out of 10
Vetted Review
Verified User
N/A
N/A
40%
4.0
N/A
N/A
50%
5.0
April 23, 2024
Our company has been using Nextiva Phones for over 8 years and we are extremely satisified customers!
Score 10 out of 10
Vetted Review
Verified User
100%
10.0
80%
8.0
N/A
N/A
100%
10.0
April 22, 2024
Nextiva Business Phone Service, Cloud Communications Essential: Reliable and Easy To Set Up
Score 10 out of 10
Vetted Review
Verified User
60%
6.0
60%
6.0
N/A
N/A
50%
5.0
92.5%
9.3
100%
10.0
100%
10.0
N/A
N/A
April 16, 2024
Nextiva Customer Service Gets 5 Stars
100%
10.0
100%
10.0
N/A
N/A
100%
10.0
April 16, 2024
Altoona School upgrades to Nextiva
80%
8.0
80%
8.0
N/A
N/A
N/A
N/A
April 16, 2024
Nextiva is the way to go
N/A
N/A
100%
10.0
N/A
N/A
100%
10.0
April 16, 2024
Nextiva makes us more productive
80%
8.0
86%
8.6
80%
8.0
N/A
N/A
April 12, 2024
Good service for a business
Score 10 out of 10
Vetted Review
Verified User
100%
10.0
100%
10.0
100%
10.0
100%
10.0
April 12, 2024
Great service, easy to use
Score 10 out of 10
Vetted Review
Verified User
100%
10.0
100%
10.0
100%
10.0
100%
10.0
April 12, 2024
Great Service
Score 10 out of 10
Vetted Review
Verified User
100%
10.0
100%
10.0
25%
2.5
N/A
N/A
April 12, 2024
Nextiva is THE business communications solution
Score 10 out of 10
Vetted Review
Verified User
60%
6.0
60%
6.0
N/A
N/A
N/A
N/A
April 12, 2024
As promised
Score 10 out of 10
Vetted Review
Verified User
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
April 12, 2024
Easy to use
Score 10 out of 10
Vetted Review
Verified User
90%
9.0
90%
9.0
90%
9.0
90%
9.0
April 12, 2024
Great Product
100%
10.0
100%
10.0
100%
10.0
50%
5.0