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Optimizely Web Experimentation

Optimizely Web Experimentation

Overview

What is Optimizely Web Experimentation?

Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

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  • a/b experiment testing (92)
    9.3
    93%
  • Standard visitor segmentation (85)
    8.9
    89%
  • Test significance (84)
    8.5
    85%
  • Preview mode (82)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

1 video

Optimizely Web Experimentation Review from a Director of Partnerships
08:08
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Pricing

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What is Optimizely Web Experimentation?

Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.optimizely.com/plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Testing and Experimentation

These features enable companies to plan, set up, and execute different types of tests (e.g. A/B, A/B/n, multivariate, split URL tests).

8
Avg 8.6

Audience Segmentation & Targeting

A set of tools used for website optimization experiments (e.g. A/B, A/B/n, funnel, split URL, multivariate tests) that can help users segment their audience in to different groups for the purpose of exposing specific audiences to tests or personalization efforts.

8.6
Avg 8.8

Results and Analysis

Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.

8.3
Avg 8.5
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Product Details

What is Optimizely Web Experimentation?

Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.

Optimizely provides a single workspace for experimentation collaborators to have control and visibility across their experiments — from setting up experiment components to interpreting test results — ultimately to improve velocity and collaboration, and elevate performance.

Optimizely Web Experimentation Features

Testing and Experimentation Features

  • Supported: a/b experiment testing
  • Supported: Split URL testing
  • Supported: Multivariate testing
  • Supported: Multi-page/funnel testing
  • Supported: Cross-browser testing
  • Supported: Mobile app testing
  • Supported: Test significance
  • Supported: Visual / WYSIWYG editor
  • Supported: Advanced code editor
  • Supported: Preview mode
  • Supported: Test duration calculator
  • Supported: Experiment scheduler
  • Supported: Experiment workflow and approval
  • Supported: Dynamic experiment activation
  • Supported: Client-side tests
  • Supported: Server-side tests
  • Supported: Mutually exclusive tests

Audience Segmentation & Targeting Features

  • Supported: Standard visitor segmentation
  • Supported: Behavioral visitor segmentation
  • Supported: Traffic allocation control
  • Supported: Website personalization

Results and Analysis Features

  • Supported: Form fill analysis
  • Supported: Goal tracking
  • Supported: Test reporting
  • Supported: CSV export

Platform Integration Features Features

  • Supported: API
  • Supported: Web analytics integration
  • Supported: Content Management System Integration
  • Supported: Integration with CRM or DMP software

Optimizely Web Experimentation Screenshots

Screenshot of the visual editor, used to make changes to the appearance and layout of a website.Screenshot of the results dashboard that displays experiment results.Screenshot of the integrations page, where integrations can be enabled.

Optimizely Web Experimentation Video

Optimizely Web Experimentation Competitors

Optimizely Web Experimentation Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Optimizely Web Experimentation Downloadables

Frequently Asked Questions

Optimizely Web Experimentation empowers teams to conduct experiments (without having to rely on developer resources) in order to test various user interactions, make website changes backed by data, and personalize customer experiences.

AB Tasty, VWO, and Adobe Target are common alternatives for Optimizely Web Experimentation.

Reviewers rate Traffic allocation control highest, with a score of 9.4.

The most common users of Optimizely Web Experimentation are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(486)

Attribute Ratings

Reviews

(1-25 of 177)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We leverage this tool to conduct UX/UI testing on our sites. Optimizely Web Experimentation is incredibly streamlined and powerful as compared to a previous platform we used. We run tests across our business and at any given time have about 20 tests live. This has been a great resource and has taken our builds to the next level.
  • Enhanced targeting capabilities
  • The Featured experimentation add on is fantastic for complicated builds
  • Simple interface with little to no learning curve needed
  • Filtering capabilities in the reporting tab. To be able to filter based on a custom metric
  • Tracking scroll depth within the reporting tab
  • A more interactive graph within the reporting tab. Ability to manipulate there vs having to update the whole page
This is our second testing platform, and is by far the best we have leveraged. Its intuitive in how you are able to build tests. Tracking is easy to set up within the visual editor or as a capability in URL tracking. The reporting tab does need more filtering capabilities for custom metrics.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely to run A/b tests on our website to optimize for not only Conversion Rate but also Revenue Per Visitor (RPV). We experiment 1. design: images, layout, color, fonts; 2. product offerings to determine what drives the most RPV; 3. Copy and content to solve the why customers should buy our product and remove nay doubts; 4. website UX features such as Product Matrix vs a Product Builder, Swipe to view vs scroll.
  • Considers every kind of experiment from simple code change, code additions, code removal, javascript functions, CSS changes, and split landing redirects.
  • Very friendly UC interface for easy navigation of implementation of pages, click events, experiment set up, and metric set up.
  • The ability to let me know when something has reach stat sig without having to do complicated math on my own
  • ability to carry UTM parameters through landing page redirects with a click of a button.
  • They only support integration with GA4 if you use GTM (google tag manager). They don't have any way to integrate other tag managers like ensighten.
  • If you don't know how to write html, css, or javascript code the platform can be challenging to use.
  • Like to see more direct funnels. I have an add to cart event, but it triggers any time someone adds to cart, not necessarily if they add to cart from PDP that I am running the test on.
Well suited for companies that get high traffic. Otherwise it will take a long time to reach stat sig. I would not recommend for small business or start ups. It is great if you work on a team or at a company where you feel like only those with the most influence or loudest voice gets their ideas and content implemented. Stop going with gut and get real data to prove out these guesses.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Optimizely is an essential tool for our Conversion Rate Optimization (CRO) program. We use Optimizely to execute small tests quickly to improve our conversion rates. Using this tool, we've been able to drive frequent and consistent incremental gains in performance for various avenues of our business. I also appreciate how self-serve the platform can be. However, they also offer managed support when we need it. Overall, it's a great, useable, easy-to-understand tool for any marketer!
  • Self-serve capability.
  • Reporting interface.
  • Support
  • It can be tricky to use if you don't know how to code.
  • Metrics/reporting can be confusing.
It's great for small tests like CTA buttons - color, text, placement, page position, etc... it's also great for A/B landing page tests or segmenting traffic across channels into various different flows. If everyone on the team has reporting access, it's easy for individuals to jump in to view in-progress results. I wish it was easier to design tests without code -- similar to an Instapage or something...but if you have a team member who knows how to use it, it's generally fine.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation in our organization on the marketing side of the business. At this time the tests we run are rather one-off but our hope is to put together more of a process that will allow us to build on the tests. Right now the focus is trying to get customers through the purchase funnel.
  • Great training and support
  • Easy to understand user interfaces
  • Easy to understand results
  • Not always able to run tests without engineering assist
  • Expensive
It's useful for uncomplicated pages and basic research questions. It's likely a researcher would need the support of a developer to incorporate testing into more complex pages. However, as a tool I can't think of a scenario, where testing is appropriate to answer the research question, where you wouldn't want to use Optimizely.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At our company, we utilize Optimizely Web Experimentation primarily to conduct A/B testing and multivariate testing on our coupons and deals website. This tool helps us in optimizing web pages to enhance user experience and engagement. The key business problem addressed by Optimizely is the need to understand user behavior and preferences, which directly impacts conversion rates and overall site performance. Our use case encompasses experimenting with various website elements such as layout, content placement, and promotional offers to identify the most effective configurations that drive user interaction and sales. This strategic use of Optimizely enables us to make data-driven decisions that improve the site’s usability and effectiveness in attracting and retaining customers.
  • AB Testing and Multivariate Testing.
  • User Interface and Ease of Use.
  • Personalization and Targeting.
  • Pricing
  • Full Stack and Web Pricing.
  • Integrations with other tools.
Where Optimizely Shines: Best for Large-Scale Operations: Optimizely is exceptionally well-suited for large enterprises with complex, multi-faceted A/B and multivariate testing needs. Its comprehensive functionality is perfect for conducting extensive experiments across various websites and products. Data-Driven Companies: For organizations heavily reliant on data-driven strategies, Optimizely's advanced analytics and detailed reporting are invaluable. It's ideal for businesses that require an in-depth understanding of user behavior to enhance user experiences and optimize conversion rates. E-commerce Personalization: E-commerce platforms aiming to personalize content and offers will find Optimizely's personalization features highly beneficial. This can significantly boost user engagement and sales. Where Optimizely May Not Be the Best Fit: Cost-Prohibitive for Small Businesses/Startups: The high cost of Optimizely can be a barrier for small businesses or startups. These entities might find the platform's advanced features excessive for their basic A/B testing needs, given their limited budgets. Overkill for Simple Testing Needs: For websites requiring only basic A/B testing, Optimizely's extensive suite of features may be unnecessary. More straightforward and budget-friendly tools could serve their purposes more effectively. Not Ideal for Short-Term Projects: For businesses planning short-term experiments or one-time projects, the investment in Optimizely might not offer adequate returns. Simpler, less expensive platforms could be more appropriate for such limited engagements. Conclusion:Optimizely is a powerful tool for web experimentation, but its suitability varies greatly with the scale and nature of the business. It offers significant advantages for large-scale, data-centric enterprises, while smaller businesses or those with simpler requirements might find it less appropriate due to its high cost.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We push for web experimentation so that our clients can understand what pages and features and calls to action and buttons and layouts and everything about their users. It's more intuitive for them to click for our clients to then get the actions that they want their users to take. So ultimately drive additional conversions through minor changes and experimentations through the Optimizely Web Experimentation platform.
  • Particularly well. Integrations and kind of playing friendly with others in the sandbox. If you search for any type of technology and Optimizely, there's some sort of a connection for that or they work with that. We have an integration built in, so it's ease of adoption is very good as well as it's intuitive. You really don't need a lot of coding background or a ton of dev resources, especially in the web experimentation side.
  • I think just overall education that there's more than web experimentation. So I think Optimizely was first known for A/B testing, serving two different experiences, "which one performed better?" and continuing with testing. But now with their CMS platform and their commerce platform and they've expanded a lot, I know that there's almost an education gap in all that. It's not just web experimentation. There's a lot more that this does even down to hosting. So I think there's almost an education gap that people go, "I didn't know Optimize could do that. I didn't know I could use them as a solution for that."
Well suited. You have a team that wants to run hundreds of tests. This platform can take that also, especially in e-commerce. It's very easy for a faster sales cycle. Someone's on your site, they're ready to buy something, it's a 20, a 50, a $100 product. It's easiest for that because you see the results of it faster. There's less of a when are we going to see the results of this, especially if you have a lot more traffic, then if your site has more traffic, you can run tests faster with statistically significant results and then say, all right, we know which option to pick based off of it performing better than this other one. Let's keep moving forward with additional tests for ones that might not be the best fit. Smaller, medium-sized businesses who are extremely budget conscious, maybe who don't have a lot of website traffic, then they're going to struggle with being able to perform experiments in a faster cycle. So it's going to take longer to see results, longer to see the impact of the software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The example I would always go back to is if we're trying to optimize a purchase funnel, for example, and see where people are following off, where Optimizely comes in would be creating experiments within that purchase flow or user journey. And then Heap would be able to help create buckets or cohorts of people for us to optimize it for people who came in from paid search versus people who came in from email. So being able to create experiments with Optimizely and then using Heap to essentially increase my ability to run more experiments, I think is really where I use the product and the marriage between my company's product and Optimizely.
  • Being able to run multiple experiments for various experiences, whether that's features, web, et cetera - and then being able to create buckets of folks who have done those things and bring them back into my product at Heap. And then sending our vet data over to Optimizely to create more audiences of people and really run that flywheel, so to speak, of experimentation, optimization, and implementation. So it allows me to run more experiments at scale.
  • It's tough because for me it would be more logistical things where I would love to see more active co-selling of opportunities where if the Optimizely sales team or their pre-sales team has an opportunity where they know they're looking for a product analytics tool, engage with us early and we can be co-selling it together essentially.
  • I do know that for example, obviously it's tough because that's a competitor, but I do know that Google Analytics 4 integration is a thing that people ask for. So I think maybe working on that if only to showcase how bad GA4 is and why they should move over to a product like a Heap, I think.
I think that probably a less appropriate scenario would be just a simple segmentation play where it's just like, show me people who opened an email versus who didn't. I think this is overkill for something simple like that. But then on the other hand, if you literally want to run an experiment of "Did I move this button?" or "Am I showing this page versus that page?" that's much more appropriate for what Optimizely is able to do.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We needed an advanced a/b testing and site personalization platform to take our team to the next level; Optimizely Web Experimentation simplifies our workflow, enhances and automates much of our analytics, and enables us to both increase our test velocity and run more complex experiments overall. It's both saved us time and effort and led us to better, quicker results.
  • UI for users of all levels (from business owners to developers) is clean, simple and easy-to-use
  • The in-platform analytics are far and above any competitor, and the combination of Bayesian and Frequentist methods to calculate statistical significance is a huge pro
  • The experiment editing and previewing capabilities are seamless, and allow collaborators of all levels to set up and review tests with ease
  • The audience set up for personalizations is a little hard to spot at first; could be surfaced more clearly like in the A/b test experience set-up.
All UX site testing ideas are well-suited to Optimizely Web Experimentation; for instance, we've tested using a static add-to-bag CTA on PDPs vs. a hybrid sticky and static CTA. Landing page tests for media also run well in Optimizely Web Experimentation, although we focus less on these.
Jason Tabert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation for our Marketing experimentation and optimization program focusing on landing page and funnel optimizations. Client-side experimentation lets maintain a high-velocity experimentation program with less dev overhead and faster time to market. When we discover winning variations we use the tool to serve them as part of always-on personalization campaigns.
  • Easy to set up and get started but offers a full suite of features and tools
  • Built-in integrations with your tech stack
  • Powerful reporting and analysis built-in
  • Raw export of experiment data to internal data warehouse for deeper analysis
  • Excellent technical support
  • Powerful suite of tools that goes beyond just experimentation (CDP, DMP, CMS, etc.)
  • Better program management features
  • Complexity of experiments can be limited when only using WYSIWYG editor
  • Would like more pre-built widgets or reusable components for easy iterations and evergreen campaigns
  • Lacks built-in revenue impact quantification tools
Optimizely Web Experimentation can be simple to set up and get started but has a huge set of incredibly powerful features that you can grow into as your experimentation program matures. Built-in integrations with popular tools in your marketing tech stack allow you to enhance your capabilities as well as enhance the power of your other tools and platforms. The platform is incredibly flexible and supports easy WYSIWYG editing all the way to very complex multi-page experiments. Client-side experimentation lets marketers test and iterate quickly with less reliance on development release cycles and build high-velocity experimentation programs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the platform to run A/B tests across 4 lines of business. We use Rapid Experimentation to build tests.
  • Tells us when we hit stat sig
  • Builds experiments
  • Communication
  • Bounce Rate is calculated in a way that's problematic. It should be based on clicks and not if a user hits a second page in a session, but clients don't have the script on all pages in some cases, so this data is wrong and my team learned the hard way after reporting misinformation to management.
  • Program Management - Comment field - The field we type in should be extendable. I have to type out messages in word and copy it in because I can't see enough of what I've written.
  • Program Management - Comment field - Would love the comment box to save copy if users flip to the attachments or another section. It erases what's been started and you have to start over. Another reason for typing it all out in word and pasting it in.
  • In my opinion, the data export is not super helpful; have to manually organize it in excel and clean a lot out.
  • In my opinion, it's not a true wysiwg. Requires too much code, so we have to reply on Rapid Ex. Calling it a Visual Editor is a stretch.
The team is called Rapid Experimentation, but it's not really very fast when the dev team misses things and we go through rounds of dev or fixing metrics.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We primarily use the tool to augment digital marketing efforts - optimizing experiences to improve conversion rates. It allows us to get to market quicker with experience tests, utilizing less resources, and build upon trustworthy results with each iteration. We execute 40+ tests annually.
  • It's fairly easy to use without much formal training.
  • The event tracking wasn't as intuitive to me as other tools we've used in the past and required assistance from developers.
  • A few more definitions of fields on the page itself would be helpful - specifically URL match - I don't understand the different between simple and exact match.
The speed with which we're able to create and test page variations has been particularly helpful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use the tool to solve business problems, optimize conversion, and reduce risk.
  • Ease of use
  • Good stats model
  • Easy to understand results
  • Data cohesion
  • Data/analysis presentation
  • Analysis repository
  • Searchable insights library
  • Code recommendations based on previously written tests
Well suited:
- Testing content
- Optimizing flows/funnels
- Reducing risk by directing users

Less appropriate:
- Launching complex features
- Aggregating expected impact of combined tests
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation to a/b test new design elements and page changes on our website.
  • Ease of use
  • Education
  • Calculation
  • Desktop app
  • Side by side experiment comparison (tabs)
Best suited for people who aren't familiar with a/b testing but also people who know what they are doing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are ramping up an experimentation program, our initial efforts have targeted lower impact changes to content and design. Our marketing organization is going through a web redesign and the goal was to use Optimizely Web Experimentation to help guide this process. We are now shifting towards leveraging Optimizely Web Experimentation as a personalization tool, to focus in on key clients and leads in our industry.
  • UX is user friendly. It was easy to jump in and start playing around within the platform to learn how to use it.
  • Flexibility. We are in the early stages of building out a program but I can see the opportunity for setting up experiments using a variety of tactics, implementations, and custom metrics. Using the 'wysiwyg' change interface is an easy way to get started. Having the option for JS will be awesome once we are at full steam.
  • Implementation. The single snippet approach makes it easy to get started.
  • Guidance on implementation within strict data privacy strategies
  • Visual cues and distinction in the platform (also on the CMS too) - Everything is white and tends to look the same. I (personally) find it hard to retrace my steps or find an area I am looking for
  • Built-in demo/tutorial prompt when starting different types of experiments. For example, I was setting up a redirect experiment following documentation on Optimizely's support site and could have used an interactive, in-platform demo to go along with it.
Absolute necessity for B2C ecommerce companies, especially those with high volume of sales. B2B application may vary based on industry. For companies with long sales cycles, it may not be as useful as other martech tools within the Optimizely ecosystem.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation for conversion rate optimization. We are always trying to improve our user journey and get customers lower down in the funnel, faster. We are a B2B business so personalizations are becoming an absolute must for us. We never realized the power of personalizations until we got Optimizely Web Experimentation and attended Opticon. We have 3 websites that we use Optimizely Web Experimentation for and are quite happy so far with the service. We do struggle with creating the correct metrics and figuring out which metrics to build but Optimizely Web Experimentation has really helped us improve out user workflow and ux.
  • Page setup and being able to reuse the a created paged
  • Segmentation and personalizations
  • Easy analytics to understand with the confidence interval
  • Better GDPR compliance
  • Better documentation on Edge vs Web
  • Better compatibility with GTM
Anywhere you are trying to gain a better understanding of how customers use your website is an appropriate scenario to use Optimizely Web Experimentation. If you want to improve conversions, understand how customers use your site, understanding your audience and what is important to them, Optimizely Web Experimentation is your go to software to use. We actually want to upgrade so we can use ODP.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It will allow us to test at scale. We are looking to promote a testing mentality through increased testing and insight generation.
  • It will unlock the ability for us to test within our app that we previously did not have.
  • We are still early in the adoption process so that is still TBD
It is well suited to enable testing at scale
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation for content testing (images and/or copy), recommendation algorithm tests for product carousels, and feature testing (net new features that we develop and want to validate & calculate revenue incrementality before launching). With the first two: we want to test along the customer journey to understand what pieces of content or product assortments provide the best benefit to her on site. We also use audience segmenting to be able to target the right users (coming from X marketing channel, mobile-only users, or logged-in users) to be able to refine our testing.
  • Extensions - allows the company to tailor the tool to unlock certain capabilities
  • Developer-friendly, with GA and other integrations
  • Intuitive results page that can be shared out
  • Hard to use extensions without some knowledge of HTML/CSS
  • Inconsistent user counts between GA & Optimizely when it comes to calculating MAUs, hard to be able to forecast budget and overages when our source of truth (GA) differs from our testing platform (Optimizely)
  • Impressions model doesn't support scaling personalization experiences - hard to run a serious data driven testing program when you have to cut tests short before 14 days (ideal length to get to any statistical read) in order to save on impressions
Optimizely Web Experimentation is well suited for a team that tests across multiple facets of testing – full tech developed features, pieces of content or recommendations, landing page optimization. However - if a team only does limited testing, and only in the content testing area, other tools may integrate better IF they are not using Optimizely's CMS (and if they have a CMS that easily supports testing - like Adobe AEM x Adobe Target). However - as testing scales - Optimizely Web Experimentation will start to make more and more sense.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Optimizely daily for our website. At any given time we are running 3 to 7 tests on our site. Optimizely Web experimentation makes it simple to build out tests no matter the size. There are tests that I can build with the WYSIWYG or my team of developers can build in the code editor. It’s so simple to set audiences, goals, and launch and end dates. With a little bit of training, anyone can use this, which is perfect for our team who moves quickly.

We moved to Optimizely because we needed to increase our testing velocity, be more assured of our data, and allow for anyone to pick it up and use. It checked all those boxes for us! Great tool.
  • Ease of use
  • Data integration
  • Team collaboration
  • WYSIWYG element changes. This capability is buggy. It doesn’t select the right selector, we’ve been told to just grab it from the site in inspector mode. It’s hard to know what did you’re in and making changes. Sometimes it doesn’t stick.
  • Data integration. It would be amazing to just have a repository of goals, events, etc. from our GA that we can just use in Optimizely.
  • Better organization of our tests. Being able to bucket by campaign, launch dates, etc. would be great!
We use Optimizely to run tests to increase sales, user experience, and gain insights into our users. We do redirect tests, and in page changes. We even implement sales/ promo’s through Optimizely to make it simpler for our developers. I love how easy it is to get people involved in testing and thinking about how it works.

It works really well for us because we run a lot of tests on different user flows and audiences. If we were only running a test a month, we wouldn’t be using the breadth of this product. It was great for us to help increase velocity.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation to leverage all on-site experimentation and personalization across multiple brands. We use it to improve conversion and engagement metrics for targeted optimizations and strategic efforts. Additionally, we use Optimizely to answer user experience questions and mitigate risk for major structural changes on our sites and across all of our brands.
  • Traffic splitting and audience targeting.
  • Statistical validation.
  • User friendly UX.
  • Bulk archive ability.
  • Copying experiments between projects.
Well suited for a company with a B2C approach, with enough on-site traffic to reach statistical relevance. Not as appropriate for a B2B company or an industry with excessively long sales cycles or lead times.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Optimizely Web Experimentation as the platform for A/B testing and personalization across our marketing website and our app. It helps us test experiences to maximize conversion, improve user experiences, and identify the impact of these experiments.
  • Experiment design.
  • Measurement
  • Web editor.
  • Metrics
It's well suited to larger companies with significant traffic volumes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Client-side testing and personalization via consulting services to clients. Used to scale organizations' testing efforts, help make decisions within product roadmap, and solve client's issues. We help with strategy and development services with the tool.
  • Visual Editor.
  • Audience Building.
  • SPA Features.
  • Documentation
  • Documentation is strong, but it is hard to find what I'm looking for, especially between Products.
  • Snippet performance improvements.
  • Knowing when changes are live to the Optimizely CDN outside of an experiment page.
Testing cadence doesn't matter; 1 test/month to 20 tests/month, it's a very well-suited tool to teams of all sizes. Integrates with many analytics platforms. Multi-armed bandit feature is great.
Drew Seman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We leverage Optimizely Web Experimentation across dozens of clients -- ranging from direct-to-consumer subscription services to B2B SAAS. Our clients choose to work with us because we can push experimentation platforms to the limit -- from personalization to in-product experiences to offline metric tracking. Optimizely consistently allows us to build high-fidelity customer experiences more rapidly than any other platform. They then couple that development ease with nuanced performance tracking clients can trust. When we put it all together, this is what allows us to build strong, engaged cultures of experimentation with our clients.
  • Speed to launch across all test complexity levels.
  • Clear, Robust reporting that builds trust.
  • Continue ability to reduce site flicker.
The only time we don't recommend is if a site is too low traffic for paying for Optimizely to ever be cost-effective, but the company wants to toe dip into experimentation.
October 11, 2023

Optimized for your needs

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use Optimizely Web Experimentation to encourage customers to sign up for additional services within products that will increase customer satisfaction and create a better frequent return experience.
  • Best solution identifier
  • Predicting how long an experiment will need to run
Increasing the odds of conversion.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use web experimentation on both our web applications; uti.edu and our Paid Media Landing Page environment to increase conversion rates and to understand our audiences deeper. Optimizely Web Experimentation structures our thought process on how to think about new ideas and how to implement them, while giving us a safe way to actually find which ideas are successful and which ones aren't. At the end of the day, all experimentation is a value add for our business because even if a test fails, that failure can influence further decisions and give us insight into who and what our audiences like.

We currently split our CRO efforts into channel groups that are self managed, and look for problems and opportunities in the funnel and experience and then formulate hypotheses and prioritize based on an ICE method. Ideas are converted into project templates and worked through a pipeline all the way through to experiment creation. Once an experiment concludes we implement winners and iterate. Weekly, all of our channel members come together to discuss experimentation progress and successes, at which point successful ideas are shared across channel. The process then repeats itself.
  • Performance
  • A/B Testing
  • Reporting
  • Ease of Use
  • Improving the dashboard
  • Making organization and bulk updates a possibility
  • No current capability for bulk updates - which makes managing a lot of experiments tedious
Web experimentation is suitable any time a business wants to make a change on the website. Any neutral or positive result should give the business further confidence that an idea is appropriate and successful.

Web experimentation is not suitable for sites where traffic is low - because statistical significance won't be reached.
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