What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 18 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 3 feature sets: Sales Force Automation, Customization, Integrations with 3rd-party Software
- Followup CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Security, Platform
- 17hats and Followup CRM are tied in 1 feature set: CRM Project Management
Sales Force Automation
9.5
17hats
95%
9.1
FollowUp CRM
91%
Followup CRM ranks higher in 8/9 features
Followup CRM ranks higher in 8/9 features
Customer data management / contact management
9.9
99%
2 Ratings
10.0
100%
12 Ratings
Workflow management
9.9
99%
2 Ratings
10.0
100%
10 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
10.0
100%
8 Ratings
Contract management
10.0
100%
2 Ratings
10.0
100%
10 Ratings
Quote & order management
10.0
100%
1 Rating
8.9
89%
6 Ratings
Interaction tracking
8.0
80%
1 Rating
10.0
100%
9 Ratings
Territory management
N/A
0 Ratings
6.1
61%
8 Ratings
Opportunity management
N/A
0 Ratings
10.0
100%
10 Ratings
Channel / partner relationship management
N/A
0 Ratings
7.2
72%
7 Ratings
Customer Service & Support
8.0
17hats
80%
10.0
FollowUp CRM
100%
Followup CRM ranks higher in 3/3 features
Followup CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating
10.0
100%
8 Ratings
Call center management
N/A
0 Ratings
10.0
100%
5 Ratings
Help desk management
N/A
0 Ratings
10.0
100%
6 Ratings
Marketing Automation
8.0
17hats
80%
10.0
FollowUp CRM
100%
Followup CRM ranks higher in 2/2 features
Followup CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
10.0
100%
8 Ratings
Email marketing
N/A
0 Ratings
10.0
100%
5 Ratings
CRM Project Management
9.5
17hats
95%
9.5
FollowUp CRM
95%
Followup CRM ranks higher in 2/3 features
Followup CRM ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
10.0
100%
10 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
8.4
84%
3 Ratings
Reporting
N/A
0 Ratings
10.0
100%
9 Ratings
Customization
9.9
17hats
99%
9.8
FollowUp CRM
98%
Followup CRM ranks higher in 3/4 features
Followup CRM ranks higher in 3/4 features
Custom fields
9.9
99%
2 Ratings
10.0
100%
7 Ratings
Custom objects
10.0
100%
1 Rating
9.0
90%
4 Ratings
Scripting environment
N/A
0 Ratings
10.0
100%
5 Ratings
API for custom integration
N/A
0 Ratings
10.0
100%
4 Ratings
Security
9.5
17hats
95%
10.0
FollowUp CRM
100%
Followup CRM ranks higher in 2/2 features
Followup CRM ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
10.0
100%
8 Ratings
Role-based user permissions
9.0
90%
1 Rating
10.0
100%
7 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
7.7
FollowUp CRM
77%
Followup CRM ranks higher in 2/2 features
Followup CRM ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating
10.0
100%
3 Ratings
Compensation management
N/A
0 Ratings
5.5
55%
2 Ratings
Platform
8.0
17hats
80%
10.0
FollowUp CRM
100%
Followup CRM ranks higher in 1/1 features
Followup CRM ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
10.0
100%
4 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
9.7
FollowUp CRM
97%
Followup CRM ranks higher in 3/3 features
Followup CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
9.0
90%
6 Ratings
Pipeline visualization
N/A
0 Ratings
10.0
100%
9 Ratings
Customizable reports
N/A
0 Ratings
10.0
100%
9 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A
10.0
FollowUp CRM
100%
Followup CRM ranks higher in 2/2 features
Followup CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
10.0
100%
3 Ratings
Social engagement
N/A
0 Ratings
10.0
100%
2 Ratings
Attribute Ratings
- Followup CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
10.0
FollowUp CRM
100%
12 Ratings
Usability
9.0
17hats
90%
1 Rating
FollowUp CRM
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
FollowUp CRM
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
FollowUp CRM
One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Office Administration
DreamMaker Bath & KitchenDesign, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
FollowUp CRM
- We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
- The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
- Every task is date stamped to insure proper work flow and holds the team accountable to each other.
CEO
Best RoofingConstruction, 51-200 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
FollowUp CRM
- It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
- It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
- It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Office Administration
DreamMaker Bath & KitchenDesign, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—FollowUp CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—FollowUp CRM Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
FollowUp CRM
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
FollowUp CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
FollowUp CRM
My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales

Verified User
Account Manager in Sales
Construction Company, 1-10 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
FollowUp CRM
- I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
- The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
- Payments or what the current status of the job is.
Manager
All Clean of Hot SpringsConstruction, 1-10 employees