What users are saying about
7 Ratings
18 Ratings
7 Ratings
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Score 9.1 out of 100
18 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • 17hats ranks higher in 3 feature sets: Sales Force Automation, Customization, Integrations with 3rd-party Software
  • Followup CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Security, Platform
  • 17hats and Followup CRM are tied in 1 feature set: CRM Project Management

Sales Force Automation

9.5

17hats

95%
9.1

FollowUp CRM

91%
Followup CRM ranks higher in 8/9 features

Customer data management / contact management

9.9
99%
2 Ratings
10.0
100%
12 Ratings

Workflow management

9.9
99%
2 Ratings
10.0
100%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
10.0
100%
8 Ratings

Contract management

10.0
100%
2 Ratings
10.0
100%
10 Ratings

Quote & order management

10.0
100%
1 Rating
8.9
89%
6 Ratings

Interaction tracking

8.0
80%
1 Rating
10.0
100%
9 Ratings

Territory management

N/A
0 Ratings
6.1
61%
8 Ratings

Opportunity management

N/A
0 Ratings
10.0
100%
10 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.2
72%
7 Ratings

Customer Service & Support

8.0

17hats

80%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
10.0
100%
8 Ratings

Call center management

N/A
0 Ratings
10.0
100%
5 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
6 Ratings

Marketing Automation

8.0

17hats

80%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
8 Ratings

Email marketing

N/A
0 Ratings
10.0
100%
5 Ratings

CRM Project Management

9.5

17hats

95%
9.5

FollowUp CRM

95%
Followup CRM ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
10 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.4
84%
3 Ratings

Reporting

N/A
0 Ratings
10.0
100%
9 Ratings

Customization

9.9

17hats

99%
9.8

FollowUp CRM

98%
Followup CRM ranks higher in 3/4 features

Custom fields

9.9
99%
2 Ratings
10.0
100%
7 Ratings

Custom objects

10.0
100%
1 Rating
9.0
90%
4 Ratings

Scripting environment

N/A
0 Ratings
10.0
100%
5 Ratings

API for custom integration

N/A
0 Ratings
10.0
100%
4 Ratings

Security

9.5

17hats

95%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
10.0
100%
8 Ratings

Role-based user permissions

9.0
90%
1 Rating
10.0
100%
7 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
7.7

FollowUp CRM

77%
Followup CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
10.0
100%
3 Ratings

Compensation management

N/A
0 Ratings
5.5
55%
2 Ratings

Platform

8.0

17hats

80%
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
10.0
100%
4 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.7

FollowUp CRM

97%
Followup CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.0
90%
6 Ratings

Pipeline visualization

N/A
0 Ratings
10.0
100%
9 Ratings

Customizable reports

N/A
0 Ratings
10.0
100%
9 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
10.0

FollowUp CRM

100%
Followup CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
10.0
100%
3 Ratings

Social engagement

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Followup CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
10.0

FollowUp CRM

100%
12 Ratings

Usability

9.0

17hats

90%
1 Rating

FollowUp CRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

FollowUp CRM

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

FollowUp CRM Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

FollowUp CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

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