17hats vs. Odoo CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Odoo CRM
Score 6.5 out of 10
N/A
Odoo is an open-source CRM software boasting over 5 million users. With it, sales teams can keep track of top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and create marketing campaign automation to increase their overall sales performance. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into Odoo as a fully integrated app.N/A
Pricing
17hatsOdoo CRM
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsOdoo CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
17hatsOdoo CRM
Top Pros
Top Cons

No answers on this topic

Features
17hatsOdoo CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Odoo CRM
7.7
2 Ratings
0% above category average
Customer data management / contact management10.02 Ratings7.52 Ratings
Workflow management10.02 Ratings9.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings6.52 Ratings
Contract management10.02 Ratings7.01 Ratings
Quote & order management10.01 Ratings8.52 Ratings
Interaction tracking8.01 Ratings6.52 Ratings
Territory management00 Ratings7.02 Ratings
Opportunity management00 Ratings10.01 Ratings
Channel / partner relationship management00 Ratings7.52 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Odoo CRM
8.0
1 Ratings
6% above category average
Case management8.01 Ratings7.01 Ratings
Help desk management00 Ratings9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Odoo CRM
5.0
2 Ratings
41% below category average
Lead management8.01 Ratings5.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Odoo CRM
6.5
2 Ratings
15% below category average
Task management9.01 Ratings5.52 Ratings
Billing and invoicing management10.02 Ratings7.01 Ratings
Reporting00 Ratings7.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Odoo CRM
7.8
2 Ratings
3% above category average
Custom fields9.92 Ratings6.52 Ratings
Custom objects10.01 Ratings9.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Odoo CRM
6.0
1 Ratings
33% below category average
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Odoo CRM
-
Ratings
Marketing automation8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Odoo CRM
-
Ratings
Mobile access8.01 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Odoo CRM
8.3
1 Ratings
9% above category average
Forecasting00 Ratings8.01 Ratings
Pipeline visualization00 Ratings9.01 Ratings
Customizable reports00 Ratings8.01 Ratings
Best Alternatives
17hatsOdoo CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsOdoo CRM
Likelihood to Recommend
10.0
(2 ratings)
6.5
(2 ratings)
Usability
9.0
(1 ratings)
7.0
(2 ratings)
Support Rating
8.0
(2 ratings)
5.0
(2 ratings)
User Testimonials
17hatsOdoo CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Odoo
We are not a huge company so it's great for the relatively basic requriements we have for storing customer data and logging conversations. I haven't delved too deep inot opportunity tracking but the little I looked didn't seem quite as strong as a tool like Salesforce which I used previously
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Odoo
  • Upload, manage contacts for sales team
  • Create pipelines for team
  • Export and import leads
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Odoo
  • It would be great to have a custom dashboard with editable graphs and reporting
  • The quotation PDF is limited in how it can be changed and I'd prefer using our own custom design rather than the odoo defaults
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Odoo
The technical glitch and delay in opening and going to next lead is the major reason for not continuing with odoo. We faced few lead mismatch between source and CRM count also. The interface and features of Odoo is perfectly well and useful when it comes to process leads and do regular follow up
Read full review
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
Odoo
This was a bit of a sticking point, we find the support can be lacking and generally its recommended to spurchase a support pack of hours in order to benefit from full support. We have subsequently gone on to do a lot of the implementation and training by ourselves following lots of trial and error so although things are working now, it was initialy a bumpy road implementing!
Read full review
Alternatives Considered
17hats
No answers on this topic
Odoo
Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc
We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you can create events and share with the team or the respective prospects
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Odoo
  • We've 10x'ed our turnover since implementing Odoo
  • We have trackable quotations across the team so we can all access eah others quotes when people are away
Read full review
ScreenShots

Odoo CRM Screenshots

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