17hats vs. PlanPlus Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
PlanPlus
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
PlanPlus Online is planning and organization software that integrates productivity tools into a complete customer relationship management solution.
$34.99
Per User per Month
Pricing
17hatsPlanPlus Online
Editions & Modules
Starting Price
$45.00
per month
PlanPlus Online Professional Edition
$34.99
Per User per Month
PlanPlus Online Planner Edition
$69.99
Per/Year
PlanPlus Online Business Edition
$199.99
per 5 users/per month
Offerings
Pricing Offerings
17hatsPlanPlus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$1,500 Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.
Additional Details
More Pricing Information
Features
17hatsPlanPlus Online
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
PlanPlus Online
8.6
3 Ratings
11% above category average
Customer data management / contact management10.02 Ratings10.03 Ratings
Workflow management10.02 Ratings9.03 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings10.03 Ratings
Contract management10.02 Ratings7.03 Ratings
Quote & order management10.01 Ratings5.02 Ratings
Interaction tracking8.01 Ratings10.03 Ratings
Territory management00 Ratings7.03 Ratings
Opportunity management00 Ratings10.03 Ratings
Channel / partner relationship management00 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
PlanPlus Online
9.0
3 Ratings
18% above category average
Case management8.01 Ratings9.03 Ratings
Call center management00 Ratings9.03 Ratings
Help desk management00 Ratings9.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
PlanPlus Online
10.0
3 Ratings
28% above category average
Lead management8.01 Ratings10.03 Ratings
Email marketing00 Ratings10.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
PlanPlus Online
9.7
3 Ratings
24% above category average
Task management9.01 Ratings10.03 Ratings
Billing and invoicing management10.02 Ratings9.02 Ratings
Reporting00 Ratings10.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
PlanPlus Online
8.5
3 Ratings
11% above category average
Custom fields9.92 Ratings10.03 Ratings
Custom objects10.01 Ratings9.03 Ratings
Scripting environment00 Ratings8.02 Ratings
API for custom integration00 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
PlanPlus Online
7.0
3 Ratings
17% below category average
Single sign-on capability10.01 Ratings6.01 Ratings
Role-based user permissions9.01 Ratings8.03 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
PlanPlus Online
9.5
3 Ratings
28% above category average
Marketing automation8.01 Ratings10.03 Ratings
Compensation management00 Ratings9.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
PlanPlus Online
8.0
3 Ratings
6% above category average
Mobile access8.01 Ratings8.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
PlanPlus Online
9.7
3 Ratings
24% above category average
Forecasting00 Ratings10.03 Ratings
Pipeline visualization00 Ratings10.03 Ratings
Customizable reports00 Ratings9.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
PlanPlus Online
8.0
2 Ratings
9% above category average
Social data00 Ratings8.02 Ratings
Social engagement00 Ratings8.02 Ratings
Best Alternatives
17hatsPlanPlus Online
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsPlanPlus Online
Likelihood to Recommend
10.0
(2 ratings)
10.0
(3 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
8.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
17hatsPlanPlus Online
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
PlanPlusOnline
I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
PlanPlusOnline
  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
PlanPlusOnline
  • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
  • The inability to make personalized the labels for our insurance terms.
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
PlanPlusOnline
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
PlanPlusOnline
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
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Alternatives Considered
17hats
No answers on this topic
PlanPlusOnline
PlanPlus Online is much nicer than Salesforce and also much faster.
Read full review
Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
PlanPlusOnline
  • Better lead management
  • Increased lead efficiencies with drip programs
Read full review
ScreenShots

PlanPlus Screenshots

Screenshot of Mobile interface on iPadScreenshot of Mobile interface on iPhoneScreenshot of Desktop browser interfaceScreenshot of Another screenshot of desktop browser interface