7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 3 feature sets: Sales Force Automation, Customization, Security
- PlanPlus Online ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, Integrations with 3rd-party Software
- 17hats and PlanPlus Online are tied in 1 feature set: Platform
Sales Force Automation
9.5
17hats
95%

8.6
PlanPlus
86%
PlanPlus Online ranks higher in 6/9 features
PlanPlus Online ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings

10.0
100%
3 Ratings
Workflow management
9.9
99%
2 Ratings

9.0
90%
3 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

10.0
100%
3 Ratings
Contract management
10.0
100%
2 Ratings

7.0
70%
3 Ratings
Quote & order management
10.0
100%
1 Rating

5.0
50%
2 Ratings
Interaction tracking
8.0
80%
1 Rating

10.0
100%
3 Ratings
Territory management
N/A
0 Ratings

7.0
70%
3 Ratings
Opportunity management
N/A
0 Ratings

10.0
100%
3 Ratings
Channel / partner relationship management
N/A
0 Ratings

9.0
90%
3 Ratings
Customer Service & Support
8.0
17hats
80%

9.0
PlanPlus
90%
PlanPlus Online ranks higher in 3/3 features
PlanPlus Online ranks higher in 3/3 features
Case management
8.0
80%
1 Rating

9.0
90%
3 Ratings
Call center management
N/A
0 Ratings

9.0
90%
3 Ratings
Help desk management
N/A
0 Ratings

9.0
90%
2 Ratings
Marketing Automation
8.0
17hats
80%

10.0
PlanPlus
100%
PlanPlus Online ranks higher in 2/2 features
PlanPlus Online ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating

10.0
100%
3 Ratings
Email marketing
N/A
0 Ratings

10.0
100%
3 Ratings
CRM Project Management
9.5
17hats
95%

9.7
PlanPlus
97%
PlanPlus Online ranks higher in 2/3 features
PlanPlus Online ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

10.0
100%
3 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

9.0
90%
2 Ratings
Reporting
N/A
0 Ratings

10.0
100%
3 Ratings
Customization
9.9
17hats
99%

8.5
PlanPlus
85%
PlanPlus Online ranks higher in 3/4 features
PlanPlus Online ranks higher in 3/4 features
Custom fields
9.9
99%
2 Ratings

10.0
100%
3 Ratings
Custom objects
10.0
100%
1 Rating

9.0
90%
3 Ratings
Scripting environment
N/A
0 Ratings

8.0
80%
2 Ratings
API for custom integration
N/A
0 Ratings

7.0
70%
2 Ratings
Security
9.5
17hats
95%

7.0
PlanPlus
70%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

6.0
60%
1 Rating
Role-based user permissions
9.0
90%
1 Rating

8.0
80%
3 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

9.5
PlanPlus
95%
PlanPlus Online ranks higher in 2/2 features
PlanPlus Online ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating

10.0
100%
3 Ratings
Compensation management
N/A
0 Ratings

9.0
90%
2 Ratings
Platform
8.0
17hats
80%

8.0
PlanPlus
80%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

8.0
80%
3 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

9.7
PlanPlus
97%
PlanPlus Online ranks higher in 3/3 features
PlanPlus Online ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

10.0
100%
3 Ratings
Pipeline visualization
N/A
0 Ratings

10.0
100%
3 Ratings
Customizable reports
N/A
0 Ratings

9.0
90%
3 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

8.0
PlanPlus
80%
PlanPlus Online ranks higher in 2/2 features
PlanPlus Online ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.0
80%
2 Ratings
Social engagement
N/A
0 Ratings

8.0
80%
2 Ratings
Attribute Ratings
- 17hats is rated higher in 1 area: Usability
- PlanPlus Online is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

10.0
PlanPlus
100%
3 Ratings
Usability
9.0
17hats
90%
1 Rating

8.0
PlanPlus
80%
1 Rating
Support Rating
8.0
17hats
80%
3 Ratings

10.0
PlanPlus
100%
1 Rating
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
PlanPlus
I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
CEO
Client Technology Solutions LLCGraphic Design, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
PlanPlus
- Weekly and Monthly Planner is very productive.
- Task Delegation and Pipeline Tracker are easy to use and efficient.
- Goal Planning helped us as well to identify our chances.
Managing Partner & Business Owner
TNA Aviation TechnologiesAviation & Aerospace, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
PlanPlus
- When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
- The inability to make personalized the labels for our insurance terms.
Vice President of Sales and Marketing
California Long Term Care Insurance Services/Northstar NetworkInsurance, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—PlanPlus
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500
Starting Price
$34.99 Per User per Month
PlanPlus Editions & Modules
Edition
PlanPlus Online Planner Edition | $69.991 |
---|---|
PlanPlus Online Professional Edition | $34.992 |
PlanPlus Online Business Edition | $199.993 |
- Per/Year
- Per User per Month
- per 5 users/per month
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
PlanPlus
PlanPlus 8.0
Based on 1 answer
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
CEO
Client Technology Solutions LLCGraphic Design, 1-10 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
PlanPlus
PlanPlus 10.0
Based on 1 answer
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
CEO
Client Technology Solutions LLCGraphic Design, 1-10 employees
Alternatives Considered
17hats
No answers on this topic
PlanPlus
PlanPlus Online is much nicer than Salesforce and also much faster.
Managing Partner & Business Owner
TNA Aviation TechnologiesAviation & Aerospace, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
PlanPlus
- Better lead management
- Increased lead efficiencies with drip programs
Vice President of Sales and Marketing
California Long Term Care Insurance Services/Northstar NetworkInsurance, 1-10 employees