17hats vs PlanPlus | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 10 out of 10

Based on 3 reviews and ratings

Feature Set Ratings

17hats ranks higher in 3 feature sets: Sales Force Automation, Customization, Security
PlanPlus Online ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, Integrations with 3rd-party Software
17hats and PlanPlus Online are tied in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%

8.6

PlanPlus

86%

PlanPlus Online ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

10.0

100%

3 Ratings

Workflow management

9.9

99%

2 Ratings

9.0

90%

3 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

10.0

100%

3 Ratings

Contract management

10.0

100%

2 Ratings

7.0

70%

3 Ratings

Quote & order management

10.0

100%

1 Rating

5.0

50%

2 Ratings

Interaction tracking

8.0

80%

1 Rating

10.0

100%

3 Ratings

Territory management

N/A

0 Ratings

7.0

70%

3 Ratings

Opportunity management

N/A

0 Ratings

10.0

100%

3 Ratings

Channel / partner relationship management

N/A

0 Ratings

9.0

90%

3 Ratings

Customer Service & Support

8.0

17hats

80%

9.0

PlanPlus

90%

PlanPlus Online ranks higher in 3/3 features

Case management

8.0

80%

1 Rating

9.0

90%

3 Ratings

Call center management

N/A

0 Ratings

9.0

90%

3 Ratings

Help desk management

N/A

0 Ratings

9.0

90%

2 Ratings

Marketing Automation

8.0

17hats

80%

10.0

PlanPlus

100%

PlanPlus Online ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

10.0

100%

3 Ratings

Email marketing

N/A

0 Ratings

10.0

100%

3 Ratings

CRM Project Management

9.5

17hats

95%

9.7

PlanPlus

97%

PlanPlus Online ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

10.0

100%

3 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

9.0

90%

2 Ratings

Reporting

N/A

0 Ratings

10.0

100%

3 Ratings

Customization

9.9

17hats

99%

8.5

PlanPlus

85%

PlanPlus Online ranks higher in 3/4 features

Custom fields

9.9

99%

2 Ratings

10.0

100%

3 Ratings

Custom objects

10.0

100%

1 Rating

9.0

90%

3 Ratings

Scripting environment

N/A

0 Ratings

8.0

80%

2 Ratings

API for custom integration

N/A

0 Ratings

7.0

70%

2 Ratings

Security

9.5

17hats

95%

7.0

PlanPlus

70%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

6.0

60%

1 Rating

Role-based user permissions

9.0

90%

1 Rating

8.0

80%

3 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

9.5

PlanPlus

95%

PlanPlus Online ranks higher in 2/2 features

Marketing automation

8.0

80%

1 Rating

10.0

100%

3 Ratings

Compensation management

N/A

0 Ratings

9.0

90%

2 Ratings

Platform

8.0

17hats

80%

8.0

PlanPlus

80%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

8.0

80%

3 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

9.7

PlanPlus

97%

PlanPlus Online ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

10.0

100%

3 Ratings

Pipeline visualization

N/A

0 Ratings

10.0

100%

3 Ratings

Customizable reports

N/A

0 Ratings

9.0

90%

3 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

8.0

PlanPlus

80%

PlanPlus Online ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.0

80%

2 Ratings

Social engagement

N/A

0 Ratings

8.0

80%

2 Ratings

Attribute Ratings

17hats is rated higher in 1 area: Usability
PlanPlus Online is rated higher in 2 areas: Likelihood to Recommend, Support Rating

17hats

99%

2 Ratings

10.0

PlanPlus

100%

3 Ratings

17hats

90%

1 Rating

8.0

PlanPlus

80%

1 Rating

17hats

80%

3 Ratings

10.0

PlanPlus

100%

1 Rating

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Weekly and Monthly Planner is very productive.
Task Delegation and Pipeline Tracker are easy to use and efficient.
Goal Planning helped us as well to identify our chances.

Read full review

Ulrich (Uli) Nielen

Managing Partner & Business Owner

TNA Aviation TechnologiesAviation & Aerospace, 1-10 employees

View all 3 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
The inability to make personalized the labels for our insurance terms.

Read full review

Jim Grauel, Jr.

Vice President of Sales and Marketing

California Long Term Care Insurance Services/Northstar NetworkInsurance, 1-10 employees

View all 3 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$1,500

Starting Price

$34.99 Per User per Month

PlanPlus Editions & Modules

Edition

PlanPlus Online Planner Edition	$69.99¹
PlanPlus Online Professional Edition	$34.99²
PlanPlus Online Business Edition	$199.99³

Per/Year
Per User per Month
per 5 users/per month

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

PlanPlus 8.0

Based on 1 answer

It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI

Read full review

James DiPilla

CEO

Client Technology Solutions LLCGraphic Design, 1-10 employees

View all 1 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

PlanPlus 10.0

Based on 1 answer

There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.

Read full review

James DiPilla

CEO

Client Technology Solutions LLCGraphic Design, 1-10 employees

View all 1 answers on this topic

Alternatives Considered

No answers on this topic

PlanPlus Online is much nicer than Salesforce and also much faster.

Read full review

Ulrich (Uli) Nielen

Managing Partner & Business Owner

TNA Aviation TechnologiesAviation & Aerospace, 1-10 employees

View all 3 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Better lead management
Increased lead efficiencies with drip programs

Read full review

Jim Grauel, Jr.

Vice President of Sales and Marketing

California Long Term Care Insurance Services/Northstar NetworkInsurance, 1-10 employees

17hats

PlanPlus

17hats

PlanPlus

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

PlanPlus

Case management

Call center management

Help desk management

17hats

PlanPlus

Lead management

Email marketing

17hats

PlanPlus

Task management

Billing and invoicing management

Reporting

17hats

PlanPlus

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

PlanPlus

Single sign-on capability

Role-based user permissions

17hats

PlanPlus

Marketing automation

Compensation management

17hats

PlanPlus

Mobile access

17hats

PlanPlus

Forecasting

Pipeline visualization

Customizable reports

17hats

PlanPlus

Social data

Social engagement

17hats

PlanPlus

17hats

PlanPlus

17hats

PlanPlus

Likelihood to Recommend

17hats

PlanPlus

Pros

17hats

PlanPlus

Cons

17hats

PlanPlus

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial