What users are saying about
7 Ratings
3 Ratings
7 Ratings
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Score 9.1 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Feature Set Ratings

  • 17hats ranks higher in 3 feature sets: Sales Force Automation, Customization, Security
  • PlanPlus Online ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, Integrations with 3rd-party Software
  • 17hats and PlanPlus Online are tied in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%
8.6

PlanPlus

86%
PlanPlus Online ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
10.0
100%
3 Ratings

Workflow management

9.9
99%
2 Ratings
9.0
90%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
10.0
100%
3 Ratings

Contract management

10.0
100%
2 Ratings
7.0
70%
3 Ratings

Quote & order management

10.0
100%
1 Rating
5.0
50%
2 Ratings

Interaction tracking

8.0
80%
1 Rating
10.0
100%
3 Ratings

Territory management

N/A
0 Ratings
7.0
70%
3 Ratings

Opportunity management

N/A
0 Ratings
10.0
100%
3 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.0
90%
3 Ratings

Customer Service & Support

8.0

17hats

80%
9.0

PlanPlus

90%
PlanPlus Online ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.0
90%
3 Ratings

Call center management

N/A
0 Ratings
9.0
90%
3 Ratings

Help desk management

N/A
0 Ratings
9.0
90%
2 Ratings

Marketing Automation

8.0

17hats

80%
10.0

PlanPlus

100%
PlanPlus Online ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
3 Ratings

Email marketing

N/A
0 Ratings
10.0
100%
3 Ratings

CRM Project Management

9.5

17hats

95%
9.7

PlanPlus

97%
PlanPlus Online ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
3 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Reporting

N/A
0 Ratings
10.0
100%
3 Ratings

Customization

9.9

17hats

99%
8.5

PlanPlus

85%
PlanPlus Online ranks higher in 3/4 features

Custom fields

9.9
99%
2 Ratings
10.0
100%
3 Ratings

Custom objects

10.0
100%
1 Rating
9.0
90%
3 Ratings

Scripting environment

N/A
0 Ratings
8.0
80%
2 Ratings

API for custom integration

N/A
0 Ratings
7.0
70%
2 Ratings

Security

9.5

17hats

95%
7.0

PlanPlus

70%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
6.0
60%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
3 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
9.5

PlanPlus

95%
PlanPlus Online ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
10.0
100%
3 Ratings

Compensation management

N/A
0 Ratings
9.0
90%
2 Ratings

Platform

8.0

17hats

80%
8.0

PlanPlus

80%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.0
80%
3 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.7

PlanPlus

97%
PlanPlus Online ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
10.0
100%
3 Ratings

Pipeline visualization

N/A
0 Ratings
10.0
100%
3 Ratings

Customizable reports

N/A
0 Ratings
9.0
90%
3 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.0

PlanPlus

80%
PlanPlus Online ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
2 Ratings

Social engagement

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Usability
  • PlanPlus Online is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
10.0

PlanPlus

100%
3 Ratings

Usability

9.0

17hats

90%
1 Rating
8.0

PlanPlus

80%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
10.0

PlanPlus

100%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

PlanPlus

I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
James DiPilla | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

PlanPlus

  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

PlanPlus

  • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
  • The inability to make personalized the labels for our insurance terms.
Jim Grauel, Jr. | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500

Starting Price

$34.99 Per User per Month

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

PlanPlus

PlanPlus 8.0
Based on 1 answer
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
James DiPilla | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

PlanPlus

PlanPlus 10.0
Based on 1 answer
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
James DiPilla | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

PlanPlus

PlanPlus Online is much nicer than Salesforce and also much faster.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

PlanPlus

  • Better lead management
  • Increased lead efficiencies with drip programs
Jim Grauel, Jr. | TrustRadius Reviewer

Screenshots

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