40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 1 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
MCA Suite
It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.

Verified User
Employee in Finance and Accounting
Financial Services Company, 51-200 employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
MCA Suite
6.0
Customer data management / contact management
1CRM
9.0
MCA Suite
6.0
Workflow management
1CRM
9.0
MCA Suite
—
Territory management
1CRM
9.0
MCA Suite
—
Opportunity management
1CRM
9.5
MCA Suite
—
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
MCA Suite
—
Contract management
1CRM
8.1
MCA Suite
—
Quote & order management
1CRM
9.5
MCA Suite
—
Interaction tracking
1CRM
9.0
MCA Suite
—
Channel / partner relationship management
1CRM
9.0
MCA Suite
—
Customer Service & Support
1CRM
9.5
MCA Suite
—
Case management
1CRM
10.0
MCA Suite
—
Call center management
1CRM
9.5
MCA Suite
—
Help desk management
1CRM
9.0
MCA Suite
—
Marketing Automation
1CRM
10.0
MCA Suite
—
Lead management
1CRM
10.0
MCA Suite
—
Email marketing
1CRM
10.0
MCA Suite
—
CRM Project Management
1CRM
9.5
MCA Suite
4.0
Task management
1CRM
9.0
MCA Suite
—
Billing and invoicing management
1CRM
9.5
MCA Suite
—
Reporting
1CRM
10.0
MCA Suite
4.0
CRM Reporting & Analytics
1CRM
9.5
MCA Suite
1.0
Forecasting
1CRM
9.1
MCA Suite
—
Pipeline visualization
1CRM
9.5
MCA Suite
—
Customizable reports
1CRM
10.0
MCA Suite
1.0
Customization
1CRM
8.6
MCA Suite
—
Custom fields
1CRM
8.5
MCA Suite
—
Custom objects
1CRM
8.0
MCA Suite
—
Scripting environment
1CRM
9.0
MCA Suite
—
API for custom integration
1CRM
9.0
MCA Suite
—
Security
1CRM
9.3
MCA Suite
8.0
Single sign-on capability
1CRM
9.1
MCA Suite
—
Role-based user permissions
1CRM
9.5
MCA Suite
8.0
Social CRM
1CRM
7.5
MCA Suite
—
Social data
1CRM
7.0
MCA Suite
—
Social engagement
1CRM
8.0
MCA Suite
—
Integrations with 3rd-party Software
1CRM
9.5
MCA Suite
—
Marketing automation
1CRM
9.0
MCA Suite
—
Compensation management
1CRM
10.0
MCA Suite
—
Platform
1CRM
9.0
MCA Suite
—
Mobile access
1CRM
9.0
MCA Suite
—
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
MCA Suite
- They have lots of detail on the deal pages.
- It allows for multiple internal and external users.
- It has global search functionality.

Verified User
Employee in Finance and Accounting
Financial Services Company, 51-200 employeesCons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
MCA Suite
- Poor reporting.
- Filtering is clunky.
- They could improve on data visualization.
- Renewal advances that are not refinances are difficult to manage.

Verified User
Employee in Finance and Accounting
Financial Services Company, 51-200 employeesUsability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
MCA Suite
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
MCA Suite
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
MCA Suite
We haven't used any others.

Verified User
Employee in Finance and Accounting
Financial Services Company, 51-200 employeesReturn on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
MCA Suite
- We've been able to grow our working capital program over the years with the help of MCA Suite.
- Data management is difficult, and we struggle with reporting.
- We have granted merchants dedicated to their advances for tracking purposes.

Verified User
Employee in Finance and Accounting
Financial Services Company, 51-200 employees