What users are saying about
56 Ratings
1 Rating
56 Ratings
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Score 8.3 out of 100
1 Rating
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Score 6 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, CRM Reporting & Analytics, Security

Sales Force Automation

9.3

1CRM

93%
6.0

MCA Suite

60%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6
96%
5 Ratings
6.0
60%
1 Rating

Workflow management

9.6
96%
5 Ratings
N/A
0 Ratings

Territory management

9.3
93%
5 Ratings
N/A
0 Ratings

Opportunity management

9.6
96%
5 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
N/A
0 Ratings

Contract management

8.8
88%
5 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings

Interaction tracking

9.6
96%
5 Ratings
N/A
0 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
N/A
0 Ratings

Customer Service & Support

9.6

1CRM

96%

MCA Suite

Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
N/A
0 Ratings

Call center management

10.0
100%
5 Ratings
N/A
0 Ratings

Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings

Marketing Automation

8.5

1CRM

85%

MCA Suite

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
N/A
0 Ratings

Email marketing

8.3
83%
5 Ratings
N/A
0 Ratings

CRM Project Management

9.0

1CRM

90%
4.0

MCA Suite

40%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
N/A
0 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings

Reporting

9.4
94%
5 Ratings
4.0
40%
1 Rating

CRM Reporting & Analytics

9.1

1CRM

91%
1.0

MCA Suite

10%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
N/A
0 Ratings

Pipeline visualization

9.4
94%
5 Ratings
N/A
0 Ratings

Customizable reports

9.1
91%
5 Ratings
1.0
10%
1 Rating

Customization

8.9

1CRM

89%

MCA Suite

Feature Set Not Supported
N/A
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
N/A
0 Ratings

Custom objects

9.3
93%
4 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings

API for custom integration

8.7
87%
4 Ratings
N/A
0 Ratings

Security

9.3

1CRM

93%
8.0

MCA Suite

80%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
N/A
0 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.0
80%
1 Rating

Social CRM

9.1

1CRM

91%

MCA Suite

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
N/A
0 Ratings

Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

MCA Suite

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%

MCA Suite

Feature Set Not Supported
N/A
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
N/A
0 Ratings

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
6.0

MCA Suite

60%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings

MCA Suite

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

MCA Suite

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

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