Come to know about 1CRM
May 16, 2021

Come to know about 1CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 1CRM

I'm using this software for a year. Its very useful in dealing with customers. In our organization, we use it to daily task management and order management in which we interact with customers which enhance us to do further process for future trading. It's used across the whole department. So 1CRM ease our work to analysis and report the commodity sector.

Pros

  • It analysis trade made on the day for the customer.
  • It helps to build product catalog and track information.
  • It manages and stores large amount of very sensitive or private data.

Cons

  • It's dependent on the uptime and a support of third party.
  • It's essential to maintain all the hardware.
  • There is some update problem.
  • I'm satisfied with 1crm as it makes us to gain profit.
  • 1crm is used in our whole department which ease to collect data of customers.
  • It makes our job easy to store large amount of information.
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

Do you think 1CRM delivers good value for the price?

Yes

Are you happy with 1CRM's feature set?

Yes

Did 1CRM live up to sales and marketing promises?

Yes

Did implementation of 1CRM go as expected?

Yes

Would you buy 1CRM again?

Yes

1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Through the usage of 1CRM, customers are satisfied as the work is done easily and fast. So it ensures tracking and ranking client performance, sharing customizable dashboards. It also gives a way to easily see previous transaction and personalize the customer experience. So 1CRM ease our work to analysis and report the commodity sector.
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

1CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
9
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
9
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
7.5
Lead management
8
Email marketing
7
9.7
Task management
9
Billing and invoicing management
10
Reporting
10
9.7
Forecasting
9
Pipeline visualization
10
Customizable reports
10
9.5
Custom fields
10
Custom objects
9
Scripting environment
9
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
8.0
Marketing automation
7
Compensation management
9
8.0
Mobile access
8

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