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1CRM

Score8.7 out of 10

86 Reviews and Ratings

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What is 1CRM?

1CRM is an advanced government-level CRM system that combines industry-standard CRM features with comprehensive order management, service management and project management.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features 1CRM has to offer, as determined by TrustRadius' reviewers.
Based on 86 ratings of 1CRM's features
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Top Performing Features

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.6

  • Opportunity management

    Users can track deals and create quotes.

    Category average: 8.5

  • Interaction tracking

    Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

    Category average: 8.3

Areas for Improvement

  • Role-based user permissions

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 8.6

  • Mobile access

    Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

    Category average: 7.8

  • Billing and invoicing management

    This includes automated invoice creation and billing.

    Category average: 7.8

Reviews

What users are saying about 1CRM.
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Amazing Sales Tool

Verified User
Administrator in Sales (5001-10,000 employees employees)

Use Cases and Deployment Scope

I used 1CRM mainly for client management post-sales. This is a very user-friendly product with the capability of order management which was very useful in the progression of the digital projects plus the reporting for the Sales team. The best part is that we can track the campaigns from lead prospecting to service tickets to completing and reporting for all projects.

Pros

  • Manage client data
  • Detailed order management
  • Post sales reports
  • Tracking of the campaigns

Cons

  • Challenges with training and adoption
  • Integration and compatibility with other software
  • Data can get lost if not managed properly

Return on Investment

  • Scalable solution so tracking sales is easy
  • All data stored in one place so efficiency
  • Pulling reports is easy

Usability

Alternatives Considered

Adpoint, monday.com, Google Analytics and TapClicks

Other Software Used

Adpoint, monday.com, TapClicks, Google Analytics

1CRM is the way to go!

Incentivized
Garry RumrillView profile
Technical Product Specialist in Customer Service at Northern Safety & Industrial (201-500 employees employees)

Pros

  • Data managment
  • User friendly
  • Time Saver

Cons

  • Could use more color options

Return on Investment

  • ROI
  • Increased data
  • better data

Usability

A cloud based well managed monitoring software

Incentivized
Puneet MadanView profile
Product Developer in Information Technology at DXC Technology (10,001+ employees employees)

Pros

  • Monitor sales and billings from client.
  • Manage our Internet resources and to track their output.
  • Monitor our deliveries.

Cons

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.

Return on Investment

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.

Alternatives Considered

SAP ERP

Other Software Used

SAP ERP, Bunchball Nitro for Salesforce, TriniTEQ Sales Manager

Usability

1CRM gateway to impecable customer management

Incentivized
Rey Oneal Garcia
Account Manager in Sales at Reed Elsevier Philippines (1001-5000 employees employees)

Pros

  • Easy to navigate
  • Easy to store and update customer information

Cons

  • Maybe a little bit more on the speed whenever you are transferring from 1 customer profile to another.

Return on Investment

  • Made my work more efficient.
  • Customer data is centralized for the whole organization/company.

Alternatives Considered

NICE inContact CXone

Usability

The best cost-efficient solution for any SME!

Incentivized
Prashant ChoudharyView profile
Business Development Manager in Sales at EMTEX ENGINEERING PRIVATE LIMITED (201-500 employees employees)

Pros

  • Sales management.
  • Marketing management.

Cons

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.

Return on Investment

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.

Alternatives Considered

Aptean CRM, CallPro CRM, Drip Ecommerce CRM, Skype for Business (formerly Lync), IBM SPSS, YetiForce CRM, Ellucian CRM Advance and Futurelabs CRM

Other Software Used

Skype for Business (formerly Lync), Aptean CRM, IBM SPSS, Amadeus Sales & Event Management, Zoho CRM Plus, Salesmate, HubSpot CRM, Freshsales, Capsule CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Streak, ConvergeHub, Sugar Sell (SugarCRM), Vtiger, Nimble