[24]7.ai Engagement Cloud vs. Bright Pattern Contact Center
[24]7.ai Engagement Cloud vs. Bright Pattern Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7.ai Engagement Cloud | N/A | [24]7.ai Engagement Cloud is a SaaS customer engagement platform that automates conversations, integrating chat, messaging, and voice channels with virtual and live agents. It gives users a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, and user interfaces. | N/A | |
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
[24]7.ai Engagement Cloud | Bright Pattern Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
More Pricing Information |
[24]7.ai Engagement Cloud | Bright Pattern Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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[24]7.ai Engagement Cloud | Bright Pattern Contact Center | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7.ai Engagement Cloud | Bright Pattern Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (27 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 10.0 (27 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (27 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 6.1 (4 ratings) |
Configurability | - (0 ratings) | 8.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
[24]7.ai Engagement Cloud | Bright Pattern Contact Center | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Pros | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Cons | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Usability | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Reliability and Availability | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Performance | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Support Rating | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
In-Person Training | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Online Training | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Implementation Rating | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Alternatives Considered | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Scalability | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
Return on Investment | [24]7.ai No answers on this topic | Bright Pattern, Inc. |
ScreenShots | Bright Pattern Contact Center Screenshots |