[24]7 Assist - Review
June 21, 2022
[24]7 Assist - Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with [24]7 Assist
[24]7 Assist has changed the way our agents handle chat & multiple messaging channel customer interactions. It is AI-powered & integrates without existing CRM. It has considerably improved customer satisfaction & ticket resolution. The average handling time per customer has gone down by 30% which in return has reduced operating costs.
- It supports chat & multiple messaging channel interactions from a single terminal
- Native & Custom integrations enable embedding widgets into the existing CRM systems
- The User Interface can be improved & made to look much more contemporary & next-gen
- Implementation can be made more simpler
- Training & Troubleshooting knowledge transfer can be improved
- CRM integration
- AI enabled
- Chat & Voice support
- Improved CSAT score
- Operating cost saving up to 30%
- Better Customer engagement & 20% more lead conversion
- Cogito and Infosys Cortex
[24]7 Assist offers better value for money & much higher level of customization as compared to other solutions. The AI feature works well & the integration with existing CRM is very smooth. Unified desktop interactions for chat & multiple channel messaging are very effective features of the solution & enable agent interaction much more fructified.
Do you think [24]7 Assist delivers good value for the price?
Yes
Are you happy with [24]7 Assist's feature set?
Yes
Did [24]7 Assist live up to sales and marketing promises?
Yes
Did implementation of [24]7 Assist go as expected?
Yes
Would you buy [24]7 Assist again?
Yes