[24]7.ai Engagement Cloud vs. SAP Service Cloud
[24]7.ai Engagement Cloud vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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[24]7.ai Engagement Cloud | N/A | [24]7.ai Engagement Cloud is a SaaS customer engagement platform that automates conversations, integrating chat, messaging, and voice channels with virtual and live agents. It gives users a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, and user interfaces. | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
[24]7.ai Engagement Cloud | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
[24]7.ai Engagement Cloud | SAP Service Cloud | |
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Top Cons |
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[24]7.ai Engagement Cloud | SAP Service Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
[24]7.ai Engagement Cloud | SAP Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (42 ratings) |
[24]7.ai Engagement Cloud | SAP Service Cloud | |
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Likelihood to Recommend | [24]7.ai No answers on this topic | SAP |
Pros | [24]7.ai No answers on this topic | SAP |
Cons | [24]7.ai No answers on this topic | SAP |
Likelihood to Renew | [24]7.ai No answers on this topic | SAP |
Support Rating | [24]7.ai No answers on this topic | SAP |
Alternatives Considered | [24]7.ai No answers on this topic | SAP |
Return on Investment | [24]7.ai No answers on this topic | SAP |
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