365Ticketing vs. Freshdesk
365Ticketing vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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365Ticketing | Freshdesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
365Ticketing | Freshdesk | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
In-Person Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Online Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Scalability | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
ScreenShots | 365Ticketing Screenshots |