3CLogic vs. Altitude Xperience

3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise

• Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
• Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
• Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
• Offers the possibility to save interaction outcomes and present them in monitoring and reports.
• Cannot replace a corporate PBX.

Incentivized

• Solid and Stable Telephony Product
• Innovation and ability to design solutions for complex use cases
• Support is always immediate

• Predictive outbound
• Offers a reliable CRM-lite option
• GDPR platform module
• Customizable reports
• Powerful IVR flows with many options
• Web-based management and agent applications available

Incentivized

• Dashboards on Portal could use improvement
• Some reporting features on Portal

• User interface
• Offers no direct access to its database
• Support responsiveness could be better

Incentivized

3C is very easy to use

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.

Incentivized

• Allows us to scale AI offerings that will help to reduce calls
• Potentially reduce headcount as a result of innovations they've developed for us

• Reliable prediction improves productivity
• Multichannel integration offers an all-in-one solution
• Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
• Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

Incentivized