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3CLogic vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CLogic
Score 10.0 out of 10
N/A
3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A
UJET
Score 9.4 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
3CLogicUJET
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
3CLogicUJET
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
3CLogicUJET
Features
3CLogicUJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CLogic
9.8
1 Ratings
16% above category average
UJET
8.3
2 Ratings
1% below category average
Agent dashboard8.01 Ratings9.02 Ratings
Validate callers10.01 Ratings8.52 Ratings
Outbound response10.01 Ratings8.52 Ratings
Call forwarding10.01 Ratings7.01 Ratings
Click-to-call (CTC)10.01 Ratings8.52 Ratings
Warm transfer10.01 Ratings9.02 Ratings
Interactive voice response10.01 Ratings8.52 Ratings
REST APIs10.01 Ratings7.01 Ratings
Call tracking10.01 Ratings8.52 Ratings
Multichannel integration10.01 Ratings00 Ratings
CRM software integration10.01 Ratings9.02 Ratings
Predictive dialing00 Ratings8.52 Ratings
Call scripts00 Ratings7.42 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CLogic
9.6
1 Ratings
15% above category average
UJET
7.9
1 Ratings
5% below category average
Inbound call routing10.01 Ratings7.01 Ratings
Omnichannel inbound routing10.01 Ratings8.01 Ratings
Recording10.01 Ratings9.01 Ratings
Quality management10.01 Ratings8.01 Ratings
Call analytics8.01 Ratings8.01 Ratings
Historical reporting10.01 Ratings8.01 Ratings
Live reporting9.01 Ratings8.01 Ratings
Customer surveys10.01 Ratings7.01 Ratings
Customer interaction analytics9.01 Ratings8.01 Ratings
Best Alternatives
3CLogicUJET
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CLogicUJET
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
3CLogicUJET
Likelihood to Recommend
3CLogic.com
3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise
DG
Dienne Giuliano
Project Manager
Read full review
UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Verified User
Anonymous
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Pros
3CLogic.com
  • Solid and Stable Telephony Product
  • Innovation and ability to design solutions for complex use cases
  • Support is always immediate
DG
Dienne Giuliano
Project Manager
Read full review
UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
Verified User
Anonymous
Read full review
Cons
3CLogic.com
  • Dashboards on Portal could use improvement
  • Some reporting features on Portal
DG
Dienne Giuliano
Project Manager
Read full review
UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Verified User
Anonymous
Read full review
Usability
3CLogic.com
3C is very easy to use
DG
Dienne Giuliano
Project Manager
Read full review
UJET
No answers on this topic
Alternatives Considered
3CLogic.com
No answers on this topic
UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Verified User
Anonymous
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Return on Investment
3CLogic.com
  • Allows us to scale AI offerings that will help to reduce calls
  • Potentially reduce headcount as a result of innovations they've developed for us
DG
Dienne Giuliano
Project Manager
Read full review
UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Verified User
Anonymous
Read full review
ScreenShots

3CLogic Screenshots

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).