3CX vs. MySQL

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.5 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
MySQL
Score 8.0 out of 10
N/A
MySQL is a popular open-source relational and embedded database, now owned by Oracle.N/A
Pricing
3CXMySQL
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
No answers on this topic
Offerings
Pricing Offerings
3CXMySQL
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Best Alternatives
3CXMySQL
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
InfluxDB
InfluxDB
Score 8.6 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
SQLite
SQLite
Score 9.3 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
SQLite
SQLite
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXMySQL
Likelihood to Recommend
7.8
(14 ratings)
8.5
(134 ratings)
Likelihood to Renew
-
(0 ratings)
9.9
(4 ratings)
Usability
-
(0 ratings)
10.0
(6 ratings)
Support Rating
5.4
(2 ratings)
8.6
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
3CXMySQL
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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Oracle
From my own perspective and the tasks that I perform on a daily basis, MySQL is perfect. It has a reasonable footprint, is fast enough and offers the security and flexibility I need. Everyone has their preferred applications and, no doubt, for larger data warehouses or more intensive applications, MySQL may have its limits, but for the area that I operate in, it's a great match.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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Oracle
  • Security: is embedded at each level in MySQL. Authentication mechanisms are in place for configuring user access and even service account access to applications. MySQL is secure enough under the hood to store your sensitive information. Also, additional plugins are available that sit on top of MySQL for even tighter security.
  • Widely adopted: MySQL is used across the industry and is trusted the most. Therefore, if you face any problems, simply Google it and you shall land in plenty of forums. This is a great relief as when you are in a need of help, you can find it right in your browser.
  • Lightweight application: MySQL is not a heavy application. However, the data you store in the database can get heavy with time, but as in the configuration and MySql application files, those are not very heavy and can easily be installed on legacy systems as well.
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Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
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Oracle
  • Although you can add the data you require as more and more data is added, the fixity of it becomes more critical.
  • As the demand, size, and use of the system increase, you may also need to change or acquire more equipment on your servers, although this is an internal inconvenience for the company.
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Likelihood to Renew
3CX
No answers on this topic
Oracle
For teaching Databases and SQL, I would definitely continue to use MySQL. It provides a good, solid foundation to learn about databases. Also to learn about the SQL language and how it works with the creation, insertion, deletion, updating, and manipulation of data, tables, and databases. This SQL language is a foundation and can be used to learn many other database related concepts.
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Usability
3CX
No answers on this topic
Oracle
I give MySQL a 9/10 overall because I really like it but I feel like there are a lot of tech people who would hate it if I gave it a 10/10. I've never had any problems with it or reached any of its limitations but I know a few people who have so I can't give it a 10/10 based on those complaints.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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Oracle
The support staff is friendly, knowledgeable, and efficient. I only had to get part way through my explanations before they had a solution. They will walk you through a fix or actually connect in and fix the problem for you--or would if you can allow it. I've done it both ways with them. They are always forthcoming with 'how to do this if it happens again' information. I love working with MySQL support.
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Implementation Rating
3CX
No answers on this topic
Oracle
1. Estimate your data size. 2. Test, test, and test.
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Oracle
MongoDB has a dynamic schema for how data is stored in 'documents' whereas MySQL is more structured with tables, columns, and rows. MongoDB was built for high availability whereas MySQL can be a challenge when it comes to replication of the data and making everything redundant in the event of a DR or outage.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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Oracle
  • As it is an open source solution through community solution, we can use it in a multitude of projects without cost license
  • The acquisition by Oracle makes you need to contract support for the enterprise version
  • If you have knowledge about oracle databases, you can get more out of the enterprise version
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ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues