What users are saying about
2 Ratings
6 Ratings
2 Ratings
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Score 9.1 out of 100
6 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Anonymous | TrustRadius Reviewer

eMite

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
Suresh Kumar K S | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
eMite
8.7
Customizable dashboards
9 Spokes
9.0
eMite
9.0
Pixel Perfect reports
9 Spokes
eMite
8.0
Report Formatting Templates
9 Spokes
eMite
9.0

Ad-hoc Reporting

9 Spokes
7.0
eMite
9.0
Drill-down analysis
9 Spokes
7.0
eMite
10.0
Formatting capabilities
9 Spokes
eMite
9.0
Integration with R or other statistical packages
9 Spokes
eMite
8.0
Report sharing and collaboration
9 Spokes
eMite
9.0

Data Discovery and Visualization

9 Spokes
10.0
eMite
8.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
eMite
9.0
Location Analytics / Geographic Visualization
9 Spokes
eMite
8.0
Predictive Analytics
9 Spokes
eMite
9.0

Access Control and Security

9 Spokes
9.0
eMite
8.0
Multi-User Support (named login)
9 Spokes
9.0
eMite
8.0
Role-Based Security Model
9 Spokes
eMite
8.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
eMite
9.0
Single Sign-On (SSO)
9 Spokes
eMite
7.0

Mobile Capabilities

9 Spokes
8.0
eMite
8.5
Responsive Design for Web Access
9 Spokes
6.0
eMite
8.0
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
eMite
9.0
Dedicated iOS Application
9 Spokes
eMite
9.0
Dedicated Android Application
9 Spokes
eMite
8.0

Report Output and Scheduling

9 Spokes
eMite
9.0
Publish to Web
9 Spokes
eMite
9.0
Publish to PDF
9 Spokes
eMite
10.0
Report Versioning
9 Spokes
eMite
10.0
Report Delivery Scheduling
9 Spokes
eMite
9.0
Delivery to Remote Servers
9 Spokes
eMite
7.0

Application Program Interfaces (APIs) / Embedding

9 Spokes
eMite
8.0
REST API
9 Spokes
eMite
9.0
Javascript API
9 Spokes
eMite
9.0
iFrames
9 Spokes
eMite
7.0
Java API
9 Spokes
eMite
8.0
Themeable User Interface (UI)
9 Spokes
eMite
9.0
Customizable Platform (Open Source)
9 Spokes
eMite
6.0

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Anonymous | TrustRadius Reviewer

eMite

  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
Suresh Kumar K S | TrustRadius Reviewer

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Anonymous | TrustRadius Reviewer

eMite

  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
Suresh Kumar K S | TrustRadius Reviewer

Usability

9 Spokes

No score
No answers yet
No answers on this topic

eMite

eMite 9.0
Based on 1 answer
1. Creates the best user experience across different medias.2. Pushes the contact center reporting to a new level.3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements.4. Browser based solution that can provide actionable insights for making complex business decisions.
Suresh Kumar K S | TrustRadius Reviewer

Support Rating

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Anonymous | TrustRadius Reviewer

eMite

eMite 10.0
Based on 1 answer
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
Suresh Kumar K S | TrustRadius Reviewer

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Anonymous | TrustRadius Reviewer

eMite

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
Suresh Kumar K S | TrustRadius Reviewer

Return on Investment

9 Spokes

No answers on this topic

eMite

  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
Suresh Kumar K S | TrustRadius Reviewer

Screenshots

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

eMite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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