9 Spokes vs. eMite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
9 Spokes
Score 10.0 out of 10
N/A
9 Spokes is a smart dashboard that is designed to help companies see their business more clearly. Key metrics across essential areas of the user’s business are displayed in one place, revealing exactly how it's performing. The vendor’s value proposition is that 9 Spokes makes it easier for companies to make the right calls to manage or grow their business. According to the vendor, key benefits for SMEs include: One smart dashboard for your cloud business apps…N/A
eMite
Score 5.8 out of 10
N/A
eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.N/A
Pricing
9 SpokeseMite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
9 SpokeseMite
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.
More Pricing Information
Features
9 SpokeseMite
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
9 Spokes
9.0
1 Ratings
10% above category average
eMite
8.7
1 Ratings
6% above category average
Customizable dashboards9.01 Ratings9.01 Ratings
Pixel Perfect reports00 Ratings8.01 Ratings
Report Formatting Templates00 Ratings9.01 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
9 Spokes
7.0
1 Ratings
14% below category average
eMite
9.0
1 Ratings
11% above category average
Drill-down analysis7.01 Ratings10.01 Ratings
Formatting capabilities00 Ratings9.01 Ratings
Integration with R or other statistical packages00 Ratings8.01 Ratings
Report sharing and collaboration00 Ratings9.01 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
9 Spokes
10.0
1 Ratings
22% above category average
eMite
8.7
1 Ratings
8% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)10.01 Ratings9.01 Ratings
Location Analytics / Geographic Visualization00 Ratings8.01 Ratings
Predictive Analytics00 Ratings9.01 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
9 Spokes
9.0
1 Ratings
5% above category average
eMite
8.0
1 Ratings
6% below category average
Multi-User Support (named login)9.01 Ratings8.01 Ratings
Role-Based Security Model00 Ratings8.01 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.01 Ratings
Single Sign-On (SSO)00 Ratings7.01 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
9 Spokes
8.0
1 Ratings
1% above category average
eMite
8.5
1 Ratings
7% above category average
Responsive Design for Web Access6.01 Ratings8.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile10.01 Ratings9.01 Ratings
Mobile Application00 Ratings9.01 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
9 Spokes
-
Ratings
eMite
9.0
1 Ratings
8% above category average
Publish to Web00 Ratings9.01 Ratings
Publish to PDF00 Ratings10.01 Ratings
Report Versioning00 Ratings10.01 Ratings
Report Delivery Scheduling00 Ratings9.01 Ratings
Delivery to Remote Servers00 Ratings7.01 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
9 Spokes
-
Ratings
eMite
8.0
1 Ratings
1% above category average
REST API00 Ratings9.01 Ratings
Javascript API00 Ratings9.01 Ratings
iFrames00 Ratings7.01 Ratings
Java API00 Ratings8.01 Ratings
Themeable User Interface (UI)00 Ratings9.01 Ratings
Customizable Platform (Open Source)00 Ratings6.01 Ratings
Best Alternatives
9 SpokeseMite
Small Businesses
SAP Crystal
SAP Crystal
Score 9.0 out of 10
SAP Crystal
SAP Crystal
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 10.0 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
9 SpokeseMite
Likelihood to Recommend
7.0
(1 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
5.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
9 SpokeseMite
Likelihood to Recommend
9 Spokes International Limited
Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
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Prophecy International
eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
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Pros
9 Spokes International Limited
  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
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Prophecy International
  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
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Cons
9 Spokes International Limited
  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
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Prophecy International
  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
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Usability
9 Spokes International Limited
No answers on this topic
Prophecy International
1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
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Support Rating
9 Spokes International Limited
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
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Prophecy International
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
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Alternatives Considered
9 Spokes International Limited
I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
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Prophecy International
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
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Return on Investment
9 Spokes International Limited
No answers on this topic
Prophecy International
  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
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ScreenShots

9 Spokes Screenshots

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