What users are saying about
2 Ratings
8 Ratings
2 Ratings
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Score 9.1 out of 100
8 Ratings
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Score 6.6 out of 100

Feature Set Ratings

  • 9 Spokes ranks higher in 3 feature sets: BI Standard Reporting, Data Discovery and Visualization, Access Control and Security
  • eMite ranks higher in 2 feature sets: Ad-hoc Reporting, Mobile Capabilities

BI Standard Reporting

9.0

9 Spokes

90%
8.7

eMite

87%
eMite ranks higher in 3/3 features

Customizable dashboards

9.0
90%
1 Rating
9.0
90%
1 Rating

Pixel Perfect reports

N/A
0 Ratings
8.0
80%
1 Rating

Report Formatting Templates

N/A
0 Ratings
9.0
90%
1 Rating

Ad-hoc Reporting

7.0

9 Spokes

70%
9.0

eMite

90%
eMite ranks higher in 4/4 features

Drill-down analysis

7.0
70%
1 Rating
10.0
100%
1 Rating

Formatting capabilities

N/A
0 Ratings
9.0
90%
1 Rating

Integration with R or other statistical packages

N/A
0 Ratings
8.0
80%
1 Rating

Report sharing and collaboration

N/A
0 Ratings
9.0
90%
1 Rating

Data Discovery and Visualization

10.0

9 Spokes

100%
8.7

eMite

87%
eMite ranks higher in 2/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0
100%
1 Rating
9.0
90%
1 Rating

Location Analytics / Geographic Visualization

N/A
0 Ratings
8.0
80%
1 Rating

Predictive Analytics

N/A
0 Ratings
9.0
90%
1 Rating

Access Control and Security

9.0

9 Spokes

90%
8.0

eMite

80%
eMite ranks higher in 3/4 features

Multi-User Support (named login)

9.0
90%
1 Rating
8.0
80%
1 Rating

Role-Based Security Model

N/A
0 Ratings
8.0
80%
1 Rating

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
9.0
90%
1 Rating

Single Sign-On (SSO)

N/A
0 Ratings
7.0
70%
1 Rating

Mobile Capabilities

8.0

9 Spokes

80%
8.5

eMite

85%
eMite ranks higher in 2/3 features

Responsive Design for Web Access

6.0
60%
1 Rating
8.0
80%
1 Rating

Dashboard / Report / Visualization Interactivity on Mobile

10.0
100%
1 Rating
9.0
90%
1 Rating

Mobile Application

N/A
0 Ratings
9.0
90%
1 Rating

Report Output and Scheduling

9 Spokes

Feature Set Not Supported
N/A
9.0

eMite

90%
eMite ranks higher in 5/5 features

Publish to Web

N/A
0 Ratings
9.0
90%
1 Rating

Publish to PDF

N/A
0 Ratings
10.0
100%
1 Rating

Report Versioning

N/A
0 Ratings
10.0
100%
1 Rating

Report Delivery Scheduling

N/A
0 Ratings
9.0
90%
1 Rating

Delivery to Remote Servers

N/A
0 Ratings
7.0
70%
1 Rating

Application Program Interfaces (APIs) / Embedding

9 Spokes

Feature Set Not Supported
N/A
8.0

eMite

80%
eMite ranks higher in 6/6 features

REST API

N/A
0 Ratings
9.0
90%
1 Rating

Javascript API

N/A
0 Ratings
9.0
90%
1 Rating

iFrames

N/A
0 Ratings
7.0
70%
1 Rating

Java API

N/A
0 Ratings
8.0
80%
1 Rating

Themeable User Interface (UI)

N/A
0 Ratings
9.0
90%
1 Rating

Customizable Platform (Open Source)

N/A
0 Ratings
6.0
60%
1 Rating

Attribute Ratings

  • eMite is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

9 Spokes

70%
1 Rating
9.0

eMite

90%
1 Rating

Usability

9 Spokes

N/A
0 Ratings
9.0

eMite

90%
1 Rating

Support Rating

5.0

9 Spokes

50%
2 Ratings
10.0

eMite

100%
1 Rating

Likelihood to Recommend

9 Spokes International Limited

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Read full review

Prophecy International

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
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Pros

9 Spokes International Limited

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Read full review

Prophecy International

  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
Read full review

Cons

9 Spokes International Limited

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Read full review

Prophecy International

  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
Read full review

Pricing Details

9 Spokes

Starting Price

Editions & Modules

9 Spokes editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

    eMite

    Starting Price

    Editions & Modules

    eMite editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      9 Spokes International Limited

      No answers on this topic

      Prophecy International

      1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
      Read full review

      Support Rating

      9 Spokes International Limited

      Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
      Read full review

      Prophecy International

      Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
      Read full review

      Alternatives Considered

      9 Spokes International Limited

      I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
      Read full review

      Prophecy International

      eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
      Read full review

      Return on Investment

      9 Spokes International Limited

      No answers on this topic

      Prophecy International

      • Reaching out to the granular data.
      • Easy to make business decisions.
      • Increases productivity.
      Read full review

      Screenshots

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