Likelihood to Recommend Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).
Read full review If you are a small business, freelancer, or any other type of user that doesn't need a lot of resources and get less than 10,000 hits per month, this is a great hosting environment for you. If you need more resources, I would recommend something else such as their sister company
InMotion Hosting .
Read full review Pros the hosting hardware they provide is decent when you consider the price Read full review Easy setup - i can easily add domains, sub-domains, add-ons, as well as set up a WordPress installation in a matter of minutes. Low cost - if you want to keep costs down, the plans are very cost effective with shared hosting for as little as $5 a month (there is a catch, that you have to sign up for a certain amount of time, but it's still worth it). User-friendly UI via Cpanel - no surprises here, it's just a Cpanel that you're familiar with and works. Excellent customer service and tech support available 24/7. Read full review Cons [In my experience] customer service is awful. [From what I've seen] they don't care about clients. [In my situation their] first reaction is always to blame it on the unmanaged factor. Read full review Sites can be slow if you're on a shared server environment as they may be crowded servers. Sometimes tech support doesn't know how to solve the problem - but I've only experienced this with one issue and that is site speed. likely the best solution is to upgrade to better hosting. Read full review Likelihood to Renew Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.
Read full review Usability [In my opinion] it barely works.
Read full review Reliability and Availability they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption
Read full review Performance They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!
Read full review Support Rating In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.
Read full review If there's a fix for the problem I'm having, they typically find it and help me implement it. In addition to that, they are available 24/7 to help so I know that they've got my back if I run into any problems whatsoever. Sometimes, wait times can be a little bit long, but honestly, the longest I've waiting was maybe 15 mins, so it's not too bad. Usually, I get through to them within 2-5 mins of calling.
Read full review Implementation Rating [In my experience] it was a mess from the start and created problems ever since day one.
Read full review Alternatives Considered Web Hosting Hub is my preferred go-to when selecting hosting for a small business or freelance operation and it is also one of the lowest cost solutions that I have seen. This paired with their really excellent and always-available tech support (which I have called on holidays, weekends, and in the middle of the night) makes them a great option in my book.
In addition, they give you all the tools and access you need to manage your site no matter what you're trying to do. cPanel is a familiar environment and I have not noticed any bugs while logged in.
Read full review Scalability I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less
Read full review Return on Investment [In my experience] they have upheaved my entire business many times by not having working servers. [I feel like] they have inconvenienced us many hours with tech calls over stupid things. [In my opinion] they have wasted so much time and man hours. Read full review Hosting is a functional thing - i need to have it in order to run my business and make money. ROI has been tremendous by that calculation. Read full review ScreenShots