Aaniie Kids vs. vCita

Although the Aaniie Kids team customized some of the system for our use and continues to do so, the team is very hard to work with. In fact, in an early meeting, the CEO stated, "we listen to our users and innovate every day." My experience has been exactly the opposite. When we provide user feedback, we are told that it can't be accomplished.

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• Client prospect auto emails is nice
• Prospect and candidate stage screens are useful

• Great for online appointment bookings.
• Good for taking payments.
• Good for onboarding new clients.
• Integrates with your website.
• Integrates with Facebook Pages.

Incentivized

• The scheduling dashboard is a cluttered mess and not efficient to match a family to a caregiver.
• What is called reports are actually data exports without the ability to filter
• Reports that pull the same data don't have the same numbers so nothing matches making it very challenging to run a business and hold employees accountable to KPI's.
• The user interface of the mobile app is hard to understand and often doesn't permit caregivers to punch in and out of a shift.
• The platform causes our email to be marked as spam.

• Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
• Improved ease of use with forms.

Incentivized

We are using the system, so I cannot give it a 1, but boy is it a challenge to accomplish a task. What took a click or two to accomplish a task in our previous system is now 4-6 clicks and necessary to open multiple tabs.

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

Incentivized

• Since the rollout we've become less efficient, thus causing the need for additional headcount to accomplish tasks previously handled with technology.
• Our main focus has been drawn away from growing the business and towards purchasing other systems to supplement the missing components that we were told existed within the system, increasing our overall tech expenses.
• Using disparate systems is not only time consuming, but riddled with bad data.

• I have no clue
• I'm assuming that we would not have people making appointments with us if we didn't have this service

Incentivized