Aaniie Kids vs. x.ai

Although the Aaniie Kids team customized some of the system for our use and continues to do so, the team is very hard to work with. In fact, in an early meeting, the CEO stated, "we listen to our users and innovate every day." My experience has been exactly the opposite. When we provide user feedback, we are told that it can't be accomplished.

X.ai is very well suited for a departmental type use where Amy has access to everyone's calendar. It is a requirement that people keep their calendars up to date and live by them. Otherwise Amy might think that you are free when you have a flight booked or are on vacation. She is extremely good for those times when a prospect agrees to talk to you at a conference. I just send them a quick email, cc Amy and tell her to set up a call, and it magically shows up on my calendar!

Incentivized

• Client prospect auto emails is nice
• Prospect and candidate stage screens are useful

• x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability.
• The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth.
• The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product.

Incentivized

• The scheduling dashboard is a cluttered mess and not efficient to match a family to a caregiver.
• What is called reports are actually data exports without the ability to filter
• Reports that pull the same data don't have the same numbers so nothing matches making it very challenging to run a business and hold employees accountable to KPI's.
• The user interface of the mobile app is hard to understand and often doesn't permit caregivers to punch in and out of a shift.
• The platform causes our email to be marked as spam.

• One person mentioned that the zoom link isn't easy to open from the calendar appointment
• Some people have been confused by using the names "Amy" or "Andrew", not realizing these are AI bots. So, I now use the "X.ai scheduler" to avoid confusion

We are using the system, so I cannot give it a 1, but boy is it a challenge to accomplish a task. What took a click or two to accomplish a task in our previous system is now 4-6 clicks and necessary to open multiple tabs.

Support has been quick. We have not really had an issue, more just implementation questions.

Heard about Claralabs AI assistant from friends using this service. But I found x.ai to be suited for my requirements. Claralabs is also good but when it comes to pricing and ROI, x.ai is better.

Incentivized

• Since the rollout we've become less efficient, thus causing the need for additional headcount to accomplish tasks previously handled with technology.
• Our main focus has been drawn away from growing the business and towards purchasing other systems to supplement the missing components that we were told existed within the system, increasing our overall tech expenses.
• Using disparate systems is not only time consuming, but riddled with bad data.

• I have hours back in my schedule every week, meaning I have more billable time, free time, and fewer things to worry about!
• Having an AI assistant fits for my personal brand.

Incentivized