AbacusLaw by CARET vs. PracticePanther

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 3.5 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
PracticePanther
Score 8.4 out of 10
N/A
PracticePanther is law practice management software. Customers include solo practitioners, virtual, small, and mid-sized firms worldwide. The core of PracticePanther software includes contact & matter management, time & expense tracking, invoicing, calendaring, reporting, permissions, tasks, templates, intake forms, document management & automation. A free trial is available for 3 clients / 3 cases.
$49
per month
Pricing
AbacusLaw by CARETPracticePanther
Editions & Modules
No answers on this topic
Solo Plan (Billed Annually)
$49
per user
Solo Plan (Billed Monthly)
$59
per user
Essential Plan (Billed Annually)
$69
per user
Essential Plan (Billed Monthly)
$79
per user
Business Plan (Billed Annually)
$89
per user
Business Plan (Billed Monthly)
$99
per user
Offerings
Pricing Offerings
AbacusLaw by CARETPracticePanther
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AbacusLaw by CARETPracticePanther
Top Pros
Top Cons
User Ratings
AbacusLaw by CARETPracticePanther
Likelihood to Recommend
1.0
(2 ratings)
10.0
(2 ratings)
Support Rating
7.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
AbacusLaw by CARETPracticePanther
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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PracticePanther
It is perfect for law management as it has integrations with Lawpay, which is specific for operating and trust account billing. I am able to create custom intakes for a client to fill out, automated with a task when submitted, and then review and response. I am also able to use the forms for internal use to enter information and use templates to populate those fields onto documents that I create.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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PracticePanther
  • Invoicing with Ease
  • Customization
  • Customer Support
  • Cost Efficient
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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PracticePanther
  • There are some features that are available on one part of the software but not on others. E.g., when creating a task, you can add and make new tags. But during the creation of a workflow, when making a task, you can't make new tags. You have to make the task outside of the workflow space.
  • An event whereby you can invite outside users/clients without creating a client portal.
  • If the client portal was a bit more robust, I would like to use it. See the first item; I am unable to make tasks through workflows with links to be populated for my clients to make client task easier when I need to direct them to a different webpage to complete an item.
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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PracticePanther
I love the Support team. Available through chat on any screen on your practice panther. They say they respond within 24 hours but it's usually at most 3 hours and they direct you a solution or that confirm no available solution. The team at PP is always helpful and know how to follow up with issues in a timely manner.
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Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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PracticePanther
PracticePanther is much easier and much more user friendly for what I need.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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PracticePanther
  • It has allowed me to keep up with my time and billing.
  • It has allowed me to keep client information all in one place.
  • It has allowed me to keep up with money that I am owed.
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ScreenShots

PracticePanther Screenshots

Screenshot of Dashboard - Mobile FriendlyScreenshot of DashboardScreenshot of CalendarScreenshot of Time TrackingScreenshot of InvoicesScreenshot of Document Management