Likelihood to Recommend CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
Read full review It is perfect for law management as it has integrations with Lawpay, which is specific for operating and trust account billing. I am able to create custom intakes for a client to fill out, automated with a task when submitted, and then review and response. I am also able to use the forms for internal use to enter information and use templates to populate those fields onto documents that I create.
Read full review Pros CARET (Abacus Data Systems, Inc. )
Security Organization Easy to use Read full review Invoicing with Ease Customization Customer Support Cost Efficient Read full review Cons CARET (Abacus Data Systems, Inc. )
SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it! Having a lot of issues since day one We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it." Read full review There are some features that are available on one part of the software but not on others. E.g., when creating a task, you can add and make new tags. But during the creation of a workflow, when making a task, you can't make new tags. You have to make the task outside of the workflow space. An event whereby you can invite outside users/clients without creating a client portal. If the client portal was a bit more robust, I would like to use it. See the first item; I am unable to make tasks through workflows with links to be populated for my clients to make client task easier when I need to direct them to a different webpage to complete an item. Read full review Support Rating CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
Read full review I love the Support team. Available through chat on any screen on your practice panther. They say they respond within 24 hours but it's usually at most 3 hours and they direct you a solution or that confirm no available solution. The team at PP is always helpful and know how to follow up with issues in a timely manner.
Read full review Alternatives Considered CARET (Abacus Data Systems, Inc. )
I did not evaluate
MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating
MyCase NOW to REPLACE AbacusLaw.
Read full review PracticePanther is much easier and much more user friendly for what I need.
Read full review Return on Investment CARET (Abacus Data Systems, Inc. )
We have been using Abacus (and previously Amicus) for so long it is hard to tell. Read full review It has allowed me to keep up with my time and billing. It has allowed me to keep client information all in one place. It has allowed me to keep up with money that I am owed. Read full review ScreenShots PracticePanther Screenshots