AbacusLaw by CARET vs. Tabs3 Billing

My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.

This would be great software for a small office with a handful of files. For a modern law firm, not so much.

Incentivized

• Security
• Organization
• Easy to use

Incentivized

• The software usually boots without freezing.
• Because editing after submitting an entry is impossible, we are required to be exact and precise.
• Total hours per month entered are probably visible to someone.

Incentivized

• SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
• Having a lot of issues since day one
• We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

• No way to edit an entry after saving.
• Freezes often after booting.
• There is no way to see total hours monthly.

Incentivized

The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.

Incentivized

I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.

Slow, hard to use, feels straight out of the 1980’s.

Incentivized

• We have been using Abacus (and previously Amicus) for so long it is hard to tell.

Incentivized

• Having to be so precise and unable to delete entries is very difficult on morale.
• A graphical user interface would make it easier,

Incentivized