AbacusLaw by CARET vs. Tabs3 Billing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 3.4 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
Tabs3 Billing
Score 8.4 out of 10
N/A
Tabs3 in Lincoln offers Tabs3 Billing, a time tracking and expense application for law firms.N/A
Pricing
AbacusLaw by CARETTabs3 Billing
Editions & Modules
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Offerings
Pricing Offerings
AbacusLaw by CARETTabs3 Billing
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AbacusLaw by CARETTabs3 Billing
Top Pros

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Top Cons
Best Alternatives
AbacusLaw by CARETTabs3 Billing
Small Businesses

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BQE CORE
BQE CORE
Score 8.5 out of 10
Medium-sized Companies

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Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
AbacusLaw by CARETTabs3 Billing
Likelihood to Recommend
1.0
(2 ratings)
3.0
(1 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
AbacusLaw by CARETTabs3 Billing
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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Tabs3 Software
This would be great software for a small office with a handful of files. For a modern law firm, not so much.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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Tabs3 Software
  • The software usually boots without freezing.
  • Because editing after submitting an entry is impossible, we are required to be exact and precise.
  • Total hours per month entered are probably visible to someone.
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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Tabs3 Software
  • No way to edit an entry after saving.
  • Freezes often after booting.
  • There is no way to see total hours monthly.
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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Tabs3 Software
No answers on this topic
Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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Tabs3 Software
Slow, hard to use, feels straight out of the 1980’s.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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Tabs3 Software
  • Having to be so precise and unable to delete entries is very difficult on morale.
  • A graphical user interface would make it easier,
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ScreenShots