ABBYY FineReader vs. SmartVault

FineReader is critical for any business that handles scanned documents or works with files that need conversion to Excel, PDF, Powerpoint or various other programs. It's ability to automatically process, read documents and suggest tables is impressive. It can take printed documents and convert all of the text to a editable format which is a huge time saver. In regards to tables it can automatically find and identify columns and separate them out for immediate use in Excel

Incentivized

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

• OCR scanning
• Refining scanned text
• Sophisticated and flexible OCR settings/adjustments
• High-quality editing and document comparison tools

Incentivized

• Easy navigation
• Email notifications
• Document previews

• A versioning system of the work done or the editions that have been saved in the files, or a tracking of changes between one version and another would be fabulous
• An improvement that would be asked would be as previews or suggestions of the type of file that could be beneficial to use in an edition
• The redesign of the panels is that of the analyzed document, the edition and the changes in my opinion need a resizing to have a better view of the work

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

While Adobe Reader can identify documents and convert them to some other various formats, it cannot process the documents to identify tables for use in Excel. We only had success by letting Adobe read a file for any identifiable text but it wasn't always accurate. FineReaders ability to handle hundreds of pages at once felt leaps and bounds above Adobe

Incentivized

Sales team was responsive, price was good, functionality was acceptable

• ABBYY FineReader is an irreplaceable tool for preparing documents for document management systems and getting the most of them afterward
• Great time saver in various scenarios related to work with scans and photos of documents

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection