Accenture vs. IBM Managed Services for SAP Applications

Accenture is well suited for undertaking projects that are a bit more complex and complicated. Because of their lineup, they are better suited to tackle those projects. Accenture may not be well suited for support on the basis of cost.

Incentivized

It happened many times. We report an issue on our server and we trying to solve the issue by ourselves but after a lot of research, we found the issue is at the OS level and we need to inform IBM that the server is not working.

Incentivized

• Accenture is processing oriented.
• Accenture has qualified consultants to help diagnose and remedy business problems.
• Accenture has a very good service delivery system and personnel.

Incentivized

• Good customer service.
• Good follow up on migration project.
• Easy to coordinate maintenance with customer.

Incentivized

• Accenture may improve on the TAT for project documentation
• There is some room of improvement in the budget estimation which sometimes is vague. Having said that, they are very competitive in the market.

Incentivized

• Monitoring of the server not always working.
• Difficulty to process all the request we open.
• Hard to follow up the ticket on the IBM cloud portal.

Incentivized

What differentiates them are their strong end-to-end capabilities. They have all sorts of resources, from Strategy/Management Consulting to deep Technical IT, going also through the new Digital Era. They are very complete and mature in the market, with the ability to deliver all types of projects with quality and according to the agreed budget and timeline.

Incentivized

• Negative: User can't use the system if it not working
• Negative: We need to inform ourselves about IBM security breaches on servers that we do not have access to.
• Positive: Easier to plan maintenance for an upgrade.

Incentivized