94 Ratings
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Score 8.2 out of 100
1 Rating
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Score 1 out of 100

Attribute Ratings

  • Access Legal (DPS Software Spitfire) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Access Legal (DPS Software Spitfire)

90%
2 Ratings
1.0

TyMetrix 360°

10%
1 Rating

Support Rating

3.0

Access Legal (DPS Software Spitfire)

30%
2 Ratings

TyMetrix 360°

N/A
0 Ratings

Likelihood to Recommend

The Access Group

When you need to have effective communication and records of it with coworkers and/or clients. Calendar function sends a notification 15 minutes prior [to] an appointment or event and at the specific time of the appointment. Is not as well suited on calendar as it is not [very] intuitive.
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Wolters Kluwer

This product has no redeeming features that I have found in comparison to the many other eBilling "solutions" I have used. They have no incentive to improve it because they offer law firms a very expensive monthly subscription service to assist them in using the system. So, they are being paid by the insurance companies to force law firms to use TyMetrix and then TyMetrix turns around and collects a second fee from the law firms to do what should be easy to do in the first place.
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Pros

The Access Group

  • Having everything centrally located is very convenient.
  • I really like how I can deal with accounting and billing within the program.
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Wolters Kluwer

  • I can think of no redeeming qualities of TyMetrix 360. It doesn't do anything as well as any other of the eBilling programs I have used.
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Cons

The Access Group

  • Notifications when you receive an email on filtered folders.
  • Give extra time when you want to cancel an email recently sent.
  • Improve calendar to be more intuitive.
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Wolters Kluwer

  • Let's start with a basic one: When you click on the "My Matters" tab, you should get to see your matters. Instead, you have to click on "all matters" and then search for your matters. The "My Matters" tab is useless.
  • The help section is abysmal. It has improved slightly over the past three years, but they don't seem to understand the areas where users need help.
  • It should be easy to submit invoices in an eBilling program. The program already has all of the matter data (client ID, Matter ID, tax ID, billing rates for each attorney etc.) associated with the matter. That should not need to be included in the LEDES file submission. You should be able to submit an invoice that has only the time duration, attorney initials, Phase and Task Codes, expense or time identification, and description of work for each line item with the program then assigning the rest of the info: billing rate (based upon attorney initials) , timeslip total (duration times billing rate), total for invoice, attorney tax id , client ID, matter ID, etc.
  • The program only works with Internet Explorer or Chrome. Both are major security risks for a law firm and should not be used for submission of confidential information. The program needs to be updated to work with other browsers.
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Pricing Details

Access Legal (DPS Software Spitfire)

Starting Price

Editions & Modules

Access Legal (DPS Software Spitfire) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TyMetrix 360°

    Starting Price

    Editions & Modules

    TyMetrix 360° editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      The Access Group

      Clio provides a web-based practice management, time and billing, and client collaboration platform for small to mid-sized law firms.
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      Wolters Kluwer

      In addition to ASCENT and TyMetrix, I've used LegalExchange, BottomLine, Advocator, CounselLink and Allegient. TyMetrix is, by far, the worst of the bunch. Although none of them are great, the others are far more user friendly than TyMetrix.
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      Return on Investment

      The Access Group

      • Communication with coworkers.
      • Communication with other departments.
      • Communication with clients.
      • Filters a lot of spam.
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      Wolters Kluwer

      • The impact of this program on my law firm is entirely negative. I spend inordinate amounts of otherwise valuable billable time submitting my invoices. (I refuse to pay the exorbitant monthly subscription that will theoretically eliminate the user-unfriendly-ness of the product.
      • If you ae with an insurance company that is thinking of using this product, remember that we lawyers are your partners in defending your insureds. We don't object to you reviewing our bills and making sure that you are getting charged appropriately; but there are other eBilling solutions out there that won't be major headaches for the law firms on your panels. Get some lawyers to evaluate the eBilling programs you are considering and choose one that meets your needs without frustrating your law firms.
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