accesso Siriusware vs. RetailPoint POS Software

Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.

Incentivized

• Allows for many different types of reporting. The multiple fields allow you to filter by date, point of sale, property etc.
• Allows us to process credit card transactions while not connected to the internet which is very helpful when out in the field.
• With the tablets we are able to have multiple people selling tickets to an event at multiple locations.
• Able to pull membership information and sell new memberships if needed.

Incentivized

• Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc.
• Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously.
• In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later.
• They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!

Incentivized

Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.

Incentivized

• Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is.
• Must have wifi. In our remote properties this can be problematic.
• A lot of training seems to be needed for accurate use by the end user.

Incentivized