Siriusware has some serious issues. Not a first choice for POS or E-Commerce
August 23, 2017
Siriusware has some serious issues. Not a first choice for POS or E-Commerce
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Siriusware Salespoint Solutions
It is a point of sale and e-commerce solution used across our non-profit, but mostly by our guest services department.
- Some support agents are helpful
- Basic front end is good
- Up-time is good
- Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc.
- Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously.
- In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later.
- They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!
- It has been MUCH more expensive than we were initially told.
- We have not had it long enough to return much on our investment. We are in the second year.
- Lots of upkeep and work. Adds more workload to IT and management staff. This would be true of any new POS install, but every issue seems more difficult to resolve (and more like a fight) with SW.
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.