A review of Siriusware
September 02, 2016

A review of Siriusware

Amy Barker, bCRE | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Siriusware Salespoint Solutions

We use Siriusware as a POS system for selling memberships, tickets to events, and for other sales on many of the various properties we manage. It is used by staff at the various properties, sort of organization-wide. We use it to increase our membership sales, and to reduce the amount of paper we were using to sell memberships.
  • It's convenient for the staff on sometimes remote properties.
  • We are able to process membership sales at the membership headquarters very quickly, rather than waiting for paper receipts.
  • As long as it is set up well on the backend, it is easy to understand and make said sales.
  • The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
  • There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
  • It is not especially intuitive to use, in my opinion.
  • Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is.
  • Must have wifi. In our remote properties this can be problematic.
  • A lot of training seems to be needed for accurate use by the end user.
I had no input or choice. If I had I would have found a solution that integrated better with the systems we had in place already.
To be honest, I am really not a fan. I feel that there are other systems we could have used that would have integrated better. I really dislike having to work with a third party to have a connector made, had we been able to export gift information directly from Siriusware directly to csv, a lot of the middle man mess would have been avoided. Unfortunately, there is no option to export gift and constituent information to csv, or so we have been told. This makes integration with accounting software difficult as well, making reconciliation difficult for our finance team.