A first look at Siriusware
November 07, 2017

A first look at Siriusware

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Siriusware Salespoint Solutions

Siriusware is used across the whole organization. We use it as our registration and reporting software for all of the programs and events that we run.

Pros

  • Allows for many different types of reporting. The multiple fields allow you to filter by date, point of sale, property etc.
  • Allows us to process credit card transactions while not connected to the internet which is very helpful when out in the field.
  • With the tablets we are able to have multiple people selling tickets to an event at multiple locations.
  • Able to pull membership information and sell new memberships if needed.

Cons

  • The interface is not super intuitive so it took me a significant period of time to learn how to use and it is difficult to train people quickly.
  • Some of the features cut out or disappear when using Siriusware on the tablet which can make completing transactions difficult.
  • You can send an email receipt when you are not connected to the internet. I wish there was a way it would store the email and then you could batch send the receipts when back on wifi.
  • It has allowed us to look at our total revenue more easily and figure out where we are falling short.
  • We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
  • It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.
Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.

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