Acronis Cyber Protect integrates backup with AI-driven cybersecurity to deliver comprehensive cyber resilience. It offers rapid, one-click recovery, and simplified management for all IT environments.
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Adlumin, an N-able company
Score 7.7 out of 10
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Adlumin is a security operations command center that simplifies complexity and keeps organizations of all sizes secure. Its technology and integrations create a platform that obtains security telemetry from across an organization to provide greater insights into security alerts and streamline workflows.
The services are easy to learn and manage. The support team is very competent and resolves my issues that come s up easily. As a business partner, they are proactive in offering solutions and help to improve what we are doing. They are always there for engineering solutions that we are not sure how to do.
If you don't already have a system in place for anomoly detection, log monitoring, and alerting, you're doing your company a disservice. Whether Adlumin is the best choice for you depends on your budget and technology stack, but overall, Adlumin has been one of the best security purchases made by our company in the last few years, and has paid for itself by automatically preventing and protecting against specific attacks that were non-attacks due to Adlumin stopping them before they could start.
The website is pretty slow and will kick you off sometimes. I know they are working on this. For now, this is the biggest problem we have with Acronis.
Their support team isn't great. It can take a while to get an issue resolved, although issues do not happen frequently.
After an alert has been "Cleared" by internal IT, there should be no further action taken by the SOC team or the AI agent.
When there is an active internal incident or problem with Adlumin, there should be a notice in the incident or on the platform's active issues board about issues that may affect Adlumin agents. This would save people who have to respond a lot of time.
Have not been able to get one forwarder to function properly, despite documentation from a technician and the platform documentation. This is frustrating when a Windows collector option is available but doesn't work at all.
I have noticed some SentinelOne detections do not warrant responses or actions from the Adlumin team. These are usually repeated flags that do not require action, but some do, and some do not. I can't figure out what we reference specifically to determine a response from SOC or AI.
They recently raised the pricing for backup usage and our price has nearly doubled. It is still lower than some other vendors, but we might review other options before renewing next year.
The platform is quite intuitive and centralizes many functions into a single console, which facilitates the daily management of all clients. However, some sections—such as the RMM, security audit reports, or the Awareness service—could be more comprehensive to enhance the overall experience. La plataforma es bastante intuitiva y centraliza muchas funciones en una sola consola, lo que facilita la gestión diaria de todos los clientes. Sin embargo, algunos apartados como el RMM o los informes de auditoría de seguridad o el servicio de Awareness podrían ser más completos para mejorar la experiencia general.
A number of integrations were simple to set up and well documented, but a few things were difficult or undocumented yet. Some sections feel over-complicated and others feel way too vague during the setup process. Once the onboarding is finished though, the product is very simple, but there is a learning curve at the beginning.
Support has been helpful when we have had to reach out. We have not had to contact support that much so I do not have much feedback on them. I met the support team at the Cyber Summit and they are all very nice, smart individuals.
Price! All the services have low entry points and then hit you with big fees. Acronis Advanced Backup provides better management and control of your cost then the other services we evaluated. We have tested a number of solutions not on the list that have are price competitive, but the support was lacking.
ArcticWolf has been a great product that we have used, but the ability that Adlumin has is extremely comparable for a fraction of the price. There are no hardware requirements with Adlumin, but it still has all of the abilities as ArcticWolf without the overheard. Again, the SOAR actions are a game changer when it comes to automation and immediate action.
We have been able to further develop our customerbase and and more MSP as our partners
Overall the recurring revenue coming from Acronis, will help us to increase revenue and margin, without investing in new hardware and save on energy-cost.
It is time consuming to implement Acronis into our system and train our employees. With this there is also cost involved, but we believe in the long-term investements we make here.
We used to be with an MSP before I was hired, and the company spent over 20K per year for that service. With N-Able, we have reduced the cost by over half.
I spend minimal time now patching computers because this is all automated. I sometimes have to patch a couple of machines because I missed a patch, but it has saved me a great deal of time.
I save a great deal of time with Board Reports because they are automatically generated for me each month.
