Making progress to protect and develop trustworthy back-up solutions for our csustomers
May 23, 2023

Making progress to protect and develop trustworthy back-up solutions for our csustomers

Barber Brinkman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Acronis Cyber Protect Cloud

At Real Solutions Haarlem we provide our customers with storage, network, surveillance and back-up solutions. Our customers and partners, who are distributors, resellers, system integrators, MSP's and SMB organizations, require up-to-date back-up and recovery support and we see the increasing demand for security features. With Acronis Cyber Protect Cloud we can offer all that, from one user friendly parter portal. At our office we use it as additional back-up for our workstations and server. We trust the team of Acronis, both at HQ and the local memeber, with whom we are in close contact. Acronis is always here to support us with questions and besides that, their training and certifcation program is really helpful. So for Data Back-up & Recovery we always advice to start using Acronis right away. We are still learning more abput all the security feautres and soon we'll be executing more knowledge about that to our customer base.

Pros

  • Ease of use to add customers to the portal and select services in the Cloud
  • Professional training program to support our sales and marketing team
  • Fast deployment and the new immutable back-up options
  • EDR developments

Cons

  • Automate the free trial version, with notifications about the end date and next options to purchase
  • Direct billing options via API, without going through distribution
  • Full immutability of snaphots to third party Cloud providers
  • Back-up & Recovery
  • Disaster Recovery
  • We have been able to further develop our customerbase and and more MSP as our partners
  • Overall the recurring revenue coming from Acronis, will help us to increase revenue and margin, without investing in new hardware and save on energy-cost.
  • It is time consuming to implement Acronis into our system and train our employees. With this there is also cost involved, but we believe in the long-term investements we make here.
We use the Cyber Protect Cloud platform because it is an ALL IN ONE solution for us and the requirments of our customers

Do you think Acronis Cyber Protect Cloud delivers good value for the price?

Yes

Are you happy with Acronis Cyber Protect Cloud's feature set?

Yes

Did Acronis Cyber Protect Cloud live up to sales and marketing promises?

No

Did implementation of Acronis Cyber Protect Cloud go as expected?

Yes

Would you buy Acronis Cyber Protect Cloud again?

Yes

Overall we are happy with what Acronis is offering us, both as a use and a Value Add Resellers. The fact that there is one portal to onboard customers and select services is exactly what we were looking for. Now we are working on the Multi Tenant version, so we can also White Label Acronis towards our customerbase. We have not yet found any scenario's where Acronis can not offer any benefits. We do hear that the pricing for the storage is often to high versus competition. This applies to the Acronis data center storage, yet also the structure of Workload/per TB combination towards other Cloud vendors. (mainly the 3 largest Hyper Scalers) Compared to other Cloud storage solutions, these cost should be lower, so it will be easier to explain to customers to come and join Acronis in the cloud, instead of doing local back-ups or use solutions like DropBox, BackBlaze, PureStorage, Wasabo Hot Cloud Storage, Cloudian and more.

Using Acronis Cyber Protect Cloud

The Cyber Protect portal is very intuitive and easy to use for anyone with some knowledge of IT systems.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Back-up & recovery
  • Immutable back-ups with snapshots
  • EDR

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